cPanel telling customers they have dedicated IP when they don't

MrMonkey

Registered
Oct 10, 2004
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0
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I have a server that's telling customers on the main shared IP (xx.xx.xx.117) that they have a dedicated IP address. Also, the account that is at the first IP on the server (xx.xx.xx.116), which is running with a dedicated IP, says it has a shared IP.

If I change an IP for an account, the IP that is listed as the main shared IP is xx.xx.xx.116, which is incorrect. The main shared IP is xx.xx.xx.117.

The xx.xx.xx.117 address is set in "Edit Setup --> Main Shared Virtual Host IP" correctly.

Everything functions correctly, and new accounts are setup with the correct IP, but cPanel seems a bit confused in it's labeling of IP status.


Any help on this would be greatly appreciated.
 

MrMonkey

Registered
Oct 10, 2004
2
0
151
thanks for a reply -- but... I realize that the main server IP is not changed with the setting in WHM, but how does this effect whether cPanel tells customers if they have a dedicated or shared IP?

Is this a know issue with cPanel servers? I have no problem reconfiguring the IP addresses on the server, it's just something I'd rather not do unless it's really the source of the problem.

thanks