cPanel Themes, Icons, and you!

[cPRex]

Hello everyone! There has been a lot of good feedback about newer styles (Glass) and themes (Jupiter) lacking icons. While there are certainly advantages to both types of interfaces, a large amount of the feedback we received was how much you missed the icons.

We've created case PH-16337 internally to work on adding icons to the Jupiter theme. I don't have a mockup I can share at this time, but the current plan is to have icons next to each text field as in the Paper Lantern theme.

I'll be sure to update this thread as I get more information.

 

[userdavid]

Hello everyone! There has been a lot of good feedback about newer styles (Glass) and themes (Jupiter) lacking icons. While there are certainly advantages to both types of interfaces, a large amount of the feedback we received was how much you missed the icons.

We've created case PH-16337 internally to work on adding icons to the Jupiter theme. I don't have a mockup I can share at this time, but the current plan is to have icons next to each text field as in the Paper Lantern theme.

I'll be sure to update this thread as I get more information.

Thank you, this is great news!
- one of those users missing the icons

 

[LucasRolff]

Having icons are really something we want as well. While A/B testing might show otherwise (Not that any accounts I've ever accessed was a part of this A/B test to see whether icons or not work best). I'm sure that for native English speakers, no icons are perfectly fine in many cases, but for non-native folks, they often go by icons. I have *a lot* of customers who find the lack of icons in Glass very annoying, to the point where they switch back to PL, simply because they're having a hard time finding what they need to find, and they don't know what to search for.

Most of the people complaining are non-tech people, so many things are not obvious to them, what they should search for etc, or "ctrl+f" even being an option.

Ideally, cPanel should just offer people to allow having icons or not - make it a setting that can be controlled for the given theme with a user-override.

Even I, as a tech guy, working with cPanel for 10+ years, I can't stand Glass, simply because of no icons. And I'm one of the people who love to switch to new things in cPanel :P Glass isn't one of them.

 

[Holmes1]

It is great news. Thanks!

 

[AzeDK]

Thanks for the good news!

 

[alankru]

I filled in the monkeysurvey feedback form for Glass to explain about the lack of icons. I am relieved that I am not alone in not migrating to the new themes due to the lack of icons.

When I received the August cPanel email newsletter just now, I was pleasantly surprised to find a screenshot of the Jupiter WHM theme with icons in it! Hurray! The newsletter said to come on the forums to give feedback and a search of the forums led me to this thread.
I would link you to the newsletter, but it has my personal email address on it (which I don't want public!), so I hope that I am not causing a problem if I instead post the URL to the actual picture itself, which was inserted into the newsletter, of the new Jupiter WHM theme with icons:

https://d31hzlhk6di2h5.cloudfront.net/20210831/3c/91/dc/98/a0d8bd58cb25b7ec074bd0b9_1220x888.png

Hopefully this is a taste of what cPanel will also be doing with the cPanel theme.

Thank you for listening to user feedback on this cPanel.

 

[kodeslogic]

Thank you very much for this great news

 

[Spirogg]

OH YES..................... NEED THOSE ICONS.

we Thank you for making Icons, It would be silly to have all text. back to the old days - when we had to dial up via ding ding ding AOL

and wait for the images to show up one by one..

now we have blazing speed and we should have a good visuals -

after all we all love to see images, videos and lots of colors even if were colorblind. We still see some colors, just not the same as those without color blindness.
( but still colorful to us )

Thank for the Icons
and please fix the bottom with Applications and Plugins section in Jupitar - some have lots of plugins and applications we need to see and be able to search for. they don't even show up in the search in Jupitar ?

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Warm Regards,

Spiro

 

[AzeDK]

and please fix the bottom with Applications and Plugins section in Jupitar - some have lots of plugins and applications we need to see and be able to search for. they don't even show up in the search in Jupitar ?

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View attachment 73797

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View attachment 73793


Warm Regards,

Spiro

Each plugin author will have to update their plugins to work with Jupiter Theme.

 

[moco]

I like it without icons. So I hope this is an option.

 

[AzeDK]

I like it without icons. So I hope this is an option.

When Jupiter is ready, then you can use CSS to hide the icons.

 

[Bogdan I.]

I can not even understand how anyone ever thought it would be a good idea to remove icons. The only reason is to basically cut costs, which after so many price in the past 2 years increases is just greedy at this point.

I am frankly tired of cPanel experimenting on our end users. Some of these changes (ie: setting up default themes on upgrades) happen without us (administrators) noticing them until it is too late.

I understand wanting to test the new stuff -- but at this point it's detrimental to our clients.

Our KB articles usually include screenshots with paper_lantern so people that are not familiar with cPanel can figure out how to do some basic operations.

When you change the default theme without explicitly asking us for consent, it is in bad taste.

Normally, with icons some users could just figure out what button they need to click from the icon itself. With that gone, they are now helpless.

Icons also are a must when your native language is not English. We are a Romanian shop. We default the cPanel interface to Romanian, and more than half the menu items right now in cPanel are either poorly or NOT TRANSLATED AT ALL.

The deprecation of Paper Latern in favor of Jupiter is just a terrible move all together:

- theme has been shoved down our users throats
- no icons
- not configurable enough -- there are A LOT of links pointing to articles in ENGLISH that have no relevance to our user-base that we are simply unable to remove
- and we now have to put in the extra work to update all our KB articles with new screenshots with a new interface

It's a very frustrating experience out of a product that we pay thousands per year in licensing costs. At this point we should be getting a discount for beta-testing these changes.

 

[rainboy]

I can not even understand how anyone ever thought it would be a good idea to remove icons. The only reason is to basically cut costs, which after so many price in the past 2 years increases is just greedy at this point.

I am frankly tired of cPanel experimenting on our end users. Some of these changes (ie: setting up default themes on upgrades) happen without us (administrators) noticing them until it is too late.

I understand wanting to test the new stuff -- but at this point it's detrimental to our clients.

Our KB articles usually include screenshots with paper_lantern so people that are not familiar with cPanel can figure out how to do some basic operations.

When you change the default theme without explicitly asking us for consent, it is in bad taste.

Normally, with icons some users could just figure out what button they need to click from the icon itself. With that gone, they are now helpless.

Icons also are a must when your native language is not English. We are a Romanian shop. We default the cPanel interface to Romanian, and more than half the menu items right now in cPanel are either poorly or NOT TRANSLATED AT ALL.

The deprecation of Paper Latern in favor of Jupiter is just a terrible move all together:

- theme has been shoved down our users throats
- no icons
- not configurable enough -- there are A LOT of links pointing to articles in ENGLISH that have no relevance to our user-base that we are simply unable to remove
- and we now have to put in the extra work to update all our KB articles with new screenshots with a new interface

It's a very frustrating experience out of a product that we pay thousands per year in licensing costs. At this point we should be getting a discount for beta-testing these changes.

not even have to add anything to this. I really wonder what cPanels customer care is doing these days ?

 

[cPRex]

@rainboy - can you let me know what you mean by "customer care" ? We do have a full Customer Service team you can get in touch with if you have questions about billing or license issues, and our support it is always standing by.

 

[rainboy]

@rainboy - can you let me know what you mean by "customer care" ? We do have a full Customer Service team you can get in touch with if you have questions about billing or license issues, and our support it is always standing by.

Customer care is a whole lot more as just billing and license issues, thats what we call support. Customer care is about looking what clients want in a product, how a product should grow. They could (and maybe you did) do some research and have known that changing themes like this is not something taken lightly within the community, and as I can remember that was the same thing when paper lantern came in the product. (yes i am a long time customer with many licenses). I would expect from a customer care to reach out to their customers and feel the temperature of the change. At this moment the only thing we see is prices going up; and product looks worse, and new 'services' are rarely what our clients actually ask for. So we do not see in which direction cPanel is going, and that is sad.

 

[cPRex]

Did you see my other update that we decided to put the icons back based on customer demand?

 

[cPanelAdamF]

Thank you all for the feedback and participation in the survey mentioned by other posters. Very appreciated and very helpful for us! Some high point expectations to set with everyone regarding icons in Jupiter:

• We are currently anticipating the return of icons in cPanel & WHM v102, debuting in the 2022-Q1 timeframe. This will coincide with a major update to WHM as well.
• You can expect the icons to be refreshed by professional designers to help differentiate Jupiter from Paper Lantern and bring an overall coordinated and modernized visual update to every interface they appear on. (This is the part I'm personally very excited about.)
• Sizes or file-formats of icons may change to improve organization and legibility. Plugin developers will need to pay attention to our communications to know what to expect there.

After delivery of the above, we'll plan a second iteration of work which will hit the following notes:

• We will be building in customization support so that each icon will inherit your branding colors in a tasteful way. We're hoping this will address the cost of providing your own icons when you sit down to customize :2083 or :2096.
• We'll insure that icons are light-mode or dark-mode aware so that the interface looks really great when the planned dark mode arrives.

 

[123Host]

We are currently anticipating the return of icons in cPanel & WHM v102, debuting in the 2022-Q1 timeframe

Until then, I won't be making Jupiter the default theme for new customers.

 

[PPNSteve]

NOT A FAN.

Think of the end users.. many are not technically inclined and the easier and simpler an UI is the better.

Currently Paper Lantern is simple, easy to use, and layed out in an user-friendly manner as well as being easily customized by the reseller/root. This Jupiter update, from what I'm reading, looks like its going to be a nighmare for hosts, not at all user/end-user friendly and simply terrible overall.

Can we get the option to choose between the two.. for the high tech clients and providers, Jupiter. for the basic, easy mode consumer providers, Paper lantern. Choices are always good.


P.S.
ProTip: Don't change what isn't broken.

 

[stormy]

With version 100, Paper Lanter is officially deprecated. I can only echo the general sentiment of the thread. Icons are very useful especially for non-English languages. Speaking of which, every release brings more non-translated content. Fixing the translations, now THAT's a necessity for a big chunk of your user base. With the changes in licensing prices, you surely can afford this?