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cPanel Ticket Submit Problems

Discussion in 'General Discussion' started by supie, Jul 30, 2004.

  1. supie

    supie Member

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    I am trying to submit a ticket and I keep getting an AUTOMATED MESSAGE.

    "Your previous email has been rejected -- because of keywords consitent with spam."

    How do I get support when it will not take my ticket.

    I responded to the Email but still no conformation of a ticket in support after 2 hours.

    Supie
     
    #1 supie, Jul 30, 2004
    Last edited: Jul 30, 2004
  2. supie

    supie Member

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    Get A Life!!!

    thephathom wrote:

    dont put keywords that are consistant with spam

    GET A LIFE!!!
     
  3. supie

    supie Member

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    I solved it myself by posting a short message to start a ticket then responed to the ticket acknowlegement email with the problem.

    I wonder if it had something to do with word/character count my ticket had 2369 characters with spaces.

    If anyone know the answer or what words would look like spam to the system, I would appreciate your input?

    Thanks
     
  4. supie

    supie Member

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    Well I spoke to soon. Once I tried to update the Ticket it still kept rejecting it for spam content.

    It turns out one of the domains which had a problem has the word casino in it which is in their spam filter.
     
  5. dgbaker

    dgbaker Well-Known Member
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    Hmm so it seems thaphantoms answer was right then? Remove words that are associated with SPAM. Not his rule but cPanels if you're not happy about it complain to cPanel.
     
  6. supie

    supie Member

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    Yes in the broad sense he was right, but anyone can state the obivous (I already knew that Spam words was the problem) but only the really great can state the solutions.

    How does one know what the spam words are?

    Isn't this forum to help others?

    Best Regards
     
  7. dgbaker

    dgbaker Well-Known Member
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    Yes it is for help, but history has shown that the best place to start is with the obvious and work from there. I've lost count of the amount of times the "obvious" was the solution. :D
     
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