supie

Member
Oct 23, 2003
16
0
151
San Mateo, CA USA
I am trying to submit a ticket and I keep getting an AUTOMATED MESSAGE.

"Your previous email has been rejected -- because of keywords consitent with spam."

How do I get support when it will not take my ticket.

I responded to the Email but still no conformation of a ticket in support after 2 hours.

Supie
 
Last edited:

supie

Member
Oct 23, 2003
16
0
151
San Mateo, CA USA
I solved it myself by posting a short message to start a ticket then responed to the ticket acknowlegement email with the problem.

I wonder if it had something to do with word/character count my ticket had 2369 characters with spaces.

If anyone know the answer or what words would look like spam to the system, I would appreciate your input?

Thanks
 

supie

Member
Oct 23, 2003
16
0
151
San Mateo, CA USA
Well I spoke to soon. Once I tried to update the Ticket it still kept rejecting it for spam content.

It turns out one of the domains which had a problem has the word casino in it which is in their spam filter.
 

dgbaker

Well-Known Member
PartnerNOC
Sep 20, 2002
2,531
9
343
Toronto, Ontario Canada
cPanel Access Level
DataCenter Provider
Hmm so it seems thaphantoms answer was right then? Remove words that are associated with SPAM. Not his rule but cPanels if you're not happy about it complain to cPanel.
 

supie

Member
Oct 23, 2003
16
0
151
San Mateo, CA USA
Yes in the broad sense he was right, but anyone can state the obivous (I already knew that Spam words was the problem) but only the really great can state the solutions.

How does one know what the spam words are?

Isn't this forum to help others?

Best Regards
 

dgbaker

Well-Known Member
PartnerNOC
Sep 20, 2002
2,531
9
343
Toronto, Ontario Canada
cPanel Access Level
DataCenter Provider
Yes it is for help, but history has shown that the best place to start is with the obvious and work from there. I've lost count of the amount of times the "obvious" was the solution. :D