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cPanel ticket system login issue

Discussion in 'General Discussion' started by mbrother, Jun 21, 2018.

  1. mbrother

    mbrother Registered

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    Hi,

    I can not login to cPanel ticket system at tickets.cpanel.net/review/login.cgi

    The error:
    The login or password was incorrect, please try again!

    I use LastPass to store my password, so it can not be wrong. Can nobody help me?
     
    #1 mbrother, Jun 21, 2018
    Last edited by a moderator: Jun 21, 2018
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    cPanel System Administration is aware of an issue related to the ticket system and is working to resolve it as quickly as possible. Please check back later.
     
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  3. tmcstom

    tmcstom Member

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    It looks like licensing is being affected along with some autossl issues. Maybe a larger issue going on here?

    Code:
    Software error:
    DBD::mysql::st execute failed: Table './cplisc/licenses' is marked as crashed and last (automatic?) repair failed at index.cgi line 137.
    For help, please send mail to the webmaster (dal-1.verify.production-info@cpanel.net), giving this error message and the time and date of the error.
    Code:
    AutoSSL failed to request an SSL certificate for “domain.com” because of an error: (XID h8k8t2) The cPanel Store returned an error (X::UnknownError) in response to the request “POST ssl/certificate/free”: Service Unavailable
     
  4. Plamen Kalchev

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    When can we expect the verification service to be up and running? It's a bit problematic when you can't install a server even if you have license :)
     
  5. HostXNow_Chris

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  6. rpvw

    rpvw Well-Known Member

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    Suffering from the GDPR : Gone Down Perhaps Repairable
     
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  7. cPanelAlex

    cPanelAlex Technical Analyst Supervisor
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    Hello everyone,

    As mentioned, we are currently experiencing issues with some of our systems, including our ticket desk. Some other services may be affected, including the cPanel store which will also affect AutoSSL. The root cause to this issue has been identified, and our systems administration team is currently working to repair the issue.

    For information and status updates: In Progress - Ticket Systems Outage - 6/21/2018
     
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  8. twhiting9275

    twhiting9275 Well-Known Member

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    Twitter:
    Come on, people... How is this still a thing? How is this even remotely still an issue 2 hours later?

    Better yet, how on earth did something like this happen? It's not like these systems should ever be tied together in the first place... Licensing, customer tickets, autossl? All tied together? Yeah, that's just asking for problems. No redundancy? Come on now.

    This is a classic screwup , something I'd expect from a first year company, not someone who's been in business for going on 20 years now
     
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  9. Plamen Kalchev

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    Since your ticketing system isn't working I'll ask here - when I open the verification page and try to check my license (on the server I'm trying to install for like 4 hours...) I get that it's using trial license that expired on 18/02/2014. And hour ago (or more) I managed to add a yearly license to that IP and it showed as active, but I still can't verify it. When are we going get some information/estimation on that outage? The provided info on the linked thread is useless.
     
  10. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi Everyone,

    Everything should be functional again at this time. We do have an official update thread on this going here: In Progress - cPanel Core Services Outage - 6/21/2018

    Please let us know in the above thread if you continue to experience any further issues.

    Thanks!
     
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  11. Plamen Kalchev

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    Nope, I still have that weird problem with the licensing service. Opened a ticket with id 9768159
     
    #11 Plamen Kalchev, Jun 21, 2018
    Last edited by a moderator: Jun 21, 2018
  12. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @Plamen Kalchev

    I'm watching that ticket and I see that one of our L3 analysts has responded to you. As soon as I have more information on what's occurring still I will update the outage thread as well.

    Thanks!
     
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  13. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @Plamen Kalchev

    As indicated in the outage thread the issue is now resolved but I do want to thank you for your patience while it was occurring and your license was affected. Please let us know if you have any further issues.

    Thanks!
     
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