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cPanel Time Out problem :/

Discussion in 'Security' started by wolverana, Jul 21, 2008.

  1. wolverana

    wolverana Member

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    Hello,

    I have been working with a few friends that have more experience than I do with this stuff and we can't seem to figure out what is wrong, so I'll start on this forum and work my way around whoever else I need to talk to (isp, host, etc.) to try to fix this strange problem I'm having.

    I cannot log into cPanel... for any site. My friend and I purchased a resellers account with Site5 and have been using it for months with no problem. Then a few days ago it just stopped letting me access it. I accessed it at first, then about 10 minutes later I'm no longer able to access it.

    The strange thing is I can access the IP that the servers are on, I can access the WHM (web host management) website, I can access the email servers, I can access all the websites themselves, the admin panels for the sites and forums installed on them, but... I cannot access any cPanel at all. The addresses time out before it gets to any login page.

    Another real kicker for wierd is my friends can access them, but I can't :/ So that rules out the sites being down or slow as per the Time Out message on the page that I get.

    I have 3 computers on a network via a router, I can't access cPanel on any of them. We've looked through as many settings as we could find for the router itself and so far it seems to be setup correctly and ports are forwarded for the 2 diff ports I am aware of for cPanel at this time.

    I've tried disabling my security software completely (Windows Firewall and AVG free version of Virus protection) and that did not work either. The other 2 computers both have different security software on them so I've pretty much ruled out that it's software doing it. No popup blockers are enabled (tested with WHM which pops up a window for login and a few other sites).

    We've tried everything we can think of and are at a loss of what else to try. Could this be my internet that would block specific ports? Doesn't seem likely but not sure where else to turn.

    I sure hope someone here has some idea of what I can try as this is getting in the way of progress for not only my own site but also a few others I've been helping with. Please let me know what other information you may need to help.
     
    #1 wolverana, Jul 21, 2008
    Last edited: Jul 21, 2008
  2. chirpy

    chirpy Well-Known Member

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    It only suggests one of two problems:

    1. The server has blocked the IP address you are accessing from to the cPanel port

    2. Your ISP (or PC but you seem to have ruled that out) is blocking access out on the port you're using

    Try one of the alternative ways to login to cPanel:

    http://cpanel.yourdomain.com
    http://server.ip.add.ress/cpanel
    http://server.ip.add.ress:2082
    https://server.ip.add.ress:2083

    If none of those work, you'll have to ask your hosting provider to check the server for restrictions from the IP address you're using to connect with.
     
  3. wolverana

    wolverana Member

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    thanks soooo very much chirpy, I'm not sure what it is that's different but the first one http://cpanel.yourdomain.com worked!! ty ty ty ty ty

    *bows profusedly* :)
     
  4. chirpy

    chirpy Well-Known Member

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    Using that method bypasses accessing cpanel on the "blocked" port via a proxy system that cPanel has setup. Glad it's working for you now :)
     
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