The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel time servers out of time

Discussion in 'General Discussion' started by izghitu, Feb 18, 2010.

  1. izghitu

    izghitu Well-Known Member

    Joined:
    Aug 9, 2006
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    6
    Hi,

    When I set up the time zone and sync it via WHM I can see that it is 25 minutes late.

    I choose the Sydney timezone. The official time in Sydney is here:
    Current local time in Australia – New South Wales – Sydney

    When I sync it, it's 25 minutes late.

    Are the cPanel time servers out of time?

    Please help
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Is the system a VPS, such as Virtuozzo, OpenVZ, Xen, or other virtualized environment?

    Is the "tzdata" software package up-to-date (e.g., the RPM named "tzdata" in RHEL or CentOS)?

    Please provide the output of the following commands via root SSH access:
    Code:
    # grep -H '' /etc/*release /var/cpanel/envtype /usr/local/cpanel/version
    # rpm -qi tzdata
    # date && date -u && rdate -p rdate.cpanel.net && ntpdate -qv clock.isc.org
    If you would like to synchronize the time via root SSH access please try one of the following commands:
    Code:
    # rdate -s rdate.cpanel.net
    # ntpdate -v clock.isc.org
     
  3. izghitu

    izghitu Well-Known Member

    Joined:
    Aug 9, 2006
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    6
    Hi,

    The server is a dedicated one.

    Here's the output of all commands:
    Code:
    grep -H '' /etc/*release /var/cpanel/envtype /usr/local/cpanel/version
    /etc/redhat-release:Red Hat Enterprise Linux Server release 5.4 (Tikanga)
    /var/cpanel/envtype:standard
    /usr/local/cpanel/version:11.25.0-STABLE_43471
    
    Code:
    root@secure [~]# rpm -qi tzdata
    Name        : tzdata                       Relocations: (not relocatable)
    Version     : 2009u                             Vendor: Red Hat, Inc.
    Release     : 1.el5                         Build Date: Tue 05 Jan 2010 04:41:59 AM EST
    Install Date: Fri 08 Jan 2010 10:23:51 PM EST      Build Host: hs20-bc2-3.build.redhat.com
    Group       : System Environment/Base       Source RPM: tzdata-2009u-1.el5.src.rpm
    Size        : 1861187                          License: GPL
    Signature   : DSA/SHA1, Wed 06 Jan 2010 09:48:04 PM EST, Key ID 5326810137017186
    Packager    : Red Hat, Inc. <http://bugzilla.redhat.com/bugzilla>
    Summary     : Timezone data
    Description :
    This package contains data files with rules for various timezones around
    the world.
    
    Code:
    date && date -u && rdate -p rdate.cpanel.net && ntpdate -qv clock.isc.org
    Fri Feb 19 23:58:58 EST 2010
    Fri Feb 19 12:58:58 UTC 2010
    rdate: couldn't connect to host rdate.cpanel.net: Connection refused
    
    Please advise
     
  4. izghitu

    izghitu Well-Known Member

    Joined:
    Aug 9, 2006
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    6
    The time sync works fine if I manually do it with some other time server:
    /usr/bin/rdate 67.205.110.4

    so there's surely something wrong with the cPanel time servers.

    Please advise
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Does the issue still occur if the firewall on your server is temporarily stopped (e.g., an iptables-based firewall ruleset)?

    If stopping the firewall temporarily does not help then I would consider escalating the issue via a support request. Please let me know the ticket ID number (e.g., via a PM) upon submitting the support request so that I may follow-up internally. For reference, the links in my forums signature may be used to initiate a ticket submission (e.g., Support Options).
     
  6. izghitu

    izghitu Well-Known Member

    Joined:
    Aug 9, 2006
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    6
    Hi,

    I get the same connection refused with the csf firewall stopped.

    I opened a support ticket and its ID is 582321

    Thanks
     
    #6 izghitu, Feb 19, 2010
    Last edited: Feb 19, 2010
Loading...

Share This Page