cPanel to Plesk to cPanel fails

lutronik

Member
Jul 15, 2003
11
1
153
Hello,

I'm having trouble returning accounts to cPanel from Plesk ... after they were migrated from cPanel to Plesk before ..

cPanel -> Plesk -> cPanel fails...

=========================
pXa Copying home directory...No such file or directory at /tmp/u4qq_lX0Sz/lib/Filesys/POSIX/Error.pm line 48.
Filesys::POSIX::Error::throw(2) called at /tmp/u4qq_lX0Sz/lib/Filesys/POSIX.pm line 187
Filesys::POSIX::_find_inode('Cpanel::Pkgacct::Archive=HASH(0x33f8438)', 'fs/user/var/www/vhosts/agaltur.com.br/public_html/cgi-bin') called at /tmp/u4qq_lX0Sz/lib/Filesys/POSIX.pm line 228
Filesys::POSIX::lstat('Cpanel::Pkgacct::Archive=HASH(0x33f8438)', 'fs/user/var/www/vhosts/agaltur.com.br/public_html/cgi-bin') called at /tmp/u4qq_lX0Sz/lib/Filesys/POSIX/3rdParty/Wrappers.pm line 30
Filesys::POSIX::3rdParty::Wrappers::forced_alias('Cpanel::Pkgacct::Archive=HASH(0x33f8438)', 'fs/user/var/www/vhosts/agaltur.com.br/public_html/cgi-bin', 'cpmove-agaltur/homedir/public_html/cgi-bin') called at /tmp/u4qq_lX0Sz/scripts/main.pl line 3306
Script::Pkgacct::pXa::copy_homedir('Script::Pkgacct::pXa=HASH(0x2545c78)') called at /tmp/u4qq_lX0Sz/scripts/main.pl line 221
Script::Pkgacct::pXa::script() called at /tmp/u4qq_lX0Sz/scripts/main.pl line 49
=========================

When we migrate cPanel accounts to Plesk, this keeps the cPanel paths ... / public_html /// I think this is causing the problem when returning to cPanel again ... am I correct?

My problem is that I have 700 accounts with the same problem!! :/

Has anyone managed to solve this?



Thank You,
Luiz Passarelli
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Hello,

I'd suggest opening a ticket with our migrations team, this isn't necessarily something that would be easily addressed here. If you do open a ticket provide me the ticket ID and I'll note the ticket for you as well as update here with the outcome.
 

lutronik

Member
Jul 15, 2003
11
1
153
Hello,

I'd suggest opening a ticket with our migrations team, this isn't necessarily something that would be easily addressed here. If you do open a ticket provide me the ticket ID and I'll note the ticket for you as well as update here with the outcome.

Hello,


Ticket: #93454189



Thank You
 
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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Why are you moving from Plesk to cPanel? It would be increasing your licensing costs substantially.
That's not necessarily true, also, we'll not be starting a debate on licensing changes here. If you have concerns/issues with that I would advise you to discuss this with your account manager.