cPanel transfer tool issue

nitaish

Well-Known Member
PartnerNOC
Jan 6, 2006
137
3
168
Mulund, India,
I am trying to migrate some websites from a VPS to a dedicated server using the cPanel transfer tool. However, it throws an error while fetching the account list. The error goes like this

(XID cx9phr) The system connected to “IPADDR” on port “22” but “IPADDR” sent no response for 15 seconds, so the system has aborted the connection.

I checked the secure log in the source server and it shows me the following

Did not receive identification string from "DEST_IPADDR"

The source server has CentOS 6.9 and the destination server has CentOS 7.6. cPanel is version 76.0.14 on both servers. I have checked the Host Access control and it is disabled. I have also tried disabling the Configserver Firewall. But the issue persists. What could be the reason for this and how can it be resolved?
 

dalem

Well-Known Member
PartnerNOC
Oct 24, 2003
2,976
152
368
SLC
cPanel Access Level
DataCenter Provider
1. ssh not on port 22
2. firewall blocking
a. white list the repective IP addressees
3. cPHulk Brute Force blocking
a. white list the repective IP addressees

check that you can make connections in both direactions from SSH

ssh [email protected] (from dest)
ssh [email protected] (from source )
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Hi @nitaish


@dalem is on the right track with the advice provided it definitely sounds like there is a firewall issue. Does the advice he provided help with the issue?

Thanks!