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cPanel transfers are broken

Discussion in 'General Discussion' started by myusername, Aug 22, 2008.

  1. myusername

    myusername Well-Known Member
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    WHM 11.23.2 cPanel 11.23.4-S26138
    CENTOS Enterprise 4.6 i686 on virtuozzo - WHM X v3.1.0

    Not sure if this is VPS related yet or not, but this is the 3rd transfer I have done in the last two days and the transfer process is not working. In WHM there are various errors and from the CLI it says everything is all good.

    Its very strange actually, almost like whatever packages the account is screwed. Thing is that *some* files transfer over but not *all.*

    Why the heck that is I don't know yet, but I am posting to see if anyone else has this issue lately on stable builds?

    The problem is resolved by manually invoking an rsync command to copy the public_html from the source to destination, however, that solution does not work if you are transferring a site from another host, obviously, I do not have their root.
     
    #1 myusername, Aug 22, 2008
    Last edited: Aug 22, 2008
  2. jpetersen

    jpetersen Well-Known Member

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    Posting examples would be most helpful.
     
  3. dwykofka

    dwykofka Well-Known Member

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    In order to test this you should create a new acount on the test server then try to transfer that account.
     
  4. myusername

    myusername Well-Known Member
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    I should have been more detailed.

    There are no errors, but whats happening is some undisclosed number of files in public_html are not being copied over. Seems about 50% of the files make it. I end up having to rsync the entire public_html over after the cPanel transfer is done.

    I've looked at about 20 transfers this week alone and cannot see any sort of rhyme or reason to it. It does not seem to be filename or disk space related. I have determined it is not solely a VPS problem.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend submitting a support ticket so our technical analysts can take a look at this situation for you.
     
  6. Murtaza_t

    Murtaza_t Well-Known Member

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    I don't have a solution but a few alternatives.

    1. Try pkgacct manually and then restore, this will also help you to know if the problem is with the new server or old one.

    2. You need not be root to rsync www folder from another server.. you can use the ftp username and password as well.
     
  7. myusername

    myusername Well-Known Member
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    Thanks DavidG-

    The problem is it is intermittent and I don't know when the next transfer will need to be done and unfortunately, transfers are a time sensitive issue so I am not sure that I can wait for a cPanel tech to look at this and I have no way to duplicate the problem so I might be wating both of our times.

    I am wondering right now if this is just me that has the issue?
     
    #7 myusername, Aug 28, 2008
    Last edited: Aug 28, 2008
  8. myusername

    myusername Well-Known Member
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    1. Its over many many servers. its not "and old" or "a new" server. It is intermittent over 100 something machines all runing the WHM version seen above.

    2. I dont have time to ask a client for their FTP uer and password and I dont feel like using root logins over FTP. FTPs or FTPES perhaps maybe but rsync is far superior to FTP in this case IMHO. Rsync is a one-line command versus sitting there waiting for FTP prompts.
     
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