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cPanel Transfers failing to complete

Discussion in 'Data Protection' started by mcSison, Nov 10, 2017.

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  1. mcSison

    mcSison Registered

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    Hello,

    Recently we have encountered a problem where we cannot transfer one of our cPanel accounts to another cPanel via the "Copy an Account From Another Server With an Account Password"... We were wondering if there are any other configurations we need in order to make this work...

    below is a reference image of the error the cPanel shows...
    IMG_10112017_200732_0.png
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It's possible this method of transfer can fail, depending on how the source server is configured. If you do not have root access to the source server, then try generating a backup for the account through cPanel on the source server using "cPanel >> Backup Wizard". You can then manually restore the account on the destination server after moving the archive to the /home directory with a command such as:

    Code:
    /scripts/restorepkg /home/cpmove-$username.tar.gz
    Thank you.
     
  3. mcSison

    mcSison Registered

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    Thank you, I will try using this the next time we transfer contents to another server...
     
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