cPanel trial is missing FTP manager


May 15, 2013
cPanel Access Level
Website Owner
Just installed a Trial Demo of Cpanel (WHM 11.36.1 (build 6) [TRIAL]). I am trying to figure out how to set the FTP home directory of a user. So far I have been able to create a user by going to Account function > Create new account. But I don't get an option for setting that. The package list box is also empty. I checked he package feature list and ftp account manager is checked.

All of the documentation available now is for the old cPanel.. Where can I get up to date docs on the new panel? How do I set the home directory for ftp users?


Well-Known Member
Feb 25, 2010
Houston, TX
cPanel Access Level
Root Administrator
This has nothing to do with the fact that you have a trial license. All features are available with a trial license.

The cPanel account always has the same root directory for FTP - the account's home directory. What you may be thinking of is setting the home directory for an additional FTP user. You can create an additional FTP user in cPanel by clicking FTP Accounts, under the Files heading.

Note that you do not need to create an additional FTP user just to upload your site. You can log into FTP with the cPanel username and password.

All of our documentation is available on All Documentation.