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cPanel Trial licence problem

Discussion in 'General Discussion' started by wahbisaak, May 21, 2012.

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  1. wahbisaak

    wahbisaak Registered

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    Hello

    before 1 week i ordered a Terial Licence for a server in the chair at the faculty
    the server was in a computer room connected to internet via ethernet ,,, everything was normal at that time licence works perfectly
    after moving the server to another room after 2 days the licence is missing

    root@medmob02 [~]# /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that your license has been expired.
    For more information visit: http://www.cpanel.net/lic.html

    The exact message was: The license is expired. (138.246.2.249)!

    Building global cache for cpanel...Done

    the problem here that this ip (138.246.2.249)! isnt on the server and the ip which used for the licence and which is on the server already as main ip is 129.187.45.177 which the license still active on it

    so why cpanel is showing a wrong ip and i cant reactivate my license ?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should open a ticket to cPanel Customer Service on this. They'll get you sorted out.
    Contact - cPanel Inc.
     
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  3. Raul-Oliver Tomescu

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    Hey!
    Now, I have the same problem!
    Did somebody knows how to resolve this issue?
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can contact our Customer Service team directly to address license-related questions via the following URL:

    About Us | cPanel, Inc.

    Thanks!
     
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