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cpanel unable to verify authoritative nameserver

Discussion in 'Bind / DNS / Nameserver Issues' started by mojamoi, Dec 25, 2013.

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  1. mojamoi

    mojamoi Well-Known Member

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    Hello,

    when i try to enable dkim from cpanel> email authenication i get this error
    DKIM

    DKIM is a means of verifying incoming email. It ensures that incoming messages are unmodified and are from the sender from whom they claim to be. This feature works to prevent incoming spam messages.
    Status: Enabled Warning: cPanel is unable to verify that this server is an authoritative nameserver for “idomxxx.com”. [?]
    Your current raw DKIM record
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    That message typically indicates the use of external name servers for the domain name associated with the account. Can you modify it's name servers at the registrar so it uses the cPanel server for hosting the DNS?

    Thank you.
     
  3. marsm

    marsm Member

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    I get the same error: Warning: cPanel is unable to verify that this server is an authoritative nameserver for

    My domains point to a third party provider that hosts my domains and I use their nameservers. How can I point Cpanel to see that I'm using those nameservers and get around this issue?

    - - - Updated - - -

    As a related question, how do I ammend my server's nameservers so that they apply to all my IPs?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    The option you are attempting to use requires a change in the DNS zone of the domain name. cPanel will not alter the DNS zones on remote servers. Thus, you will have to manually add entries on the remote DNS server, or change the name servers for your domain name so the DNS is handled on the cPanel server.

    Thank you.
     
  5. Escale

    Escale Registered

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    I have the same issue with only one account in my server for a domain, let's call it example.com. The DNS at the registar are the same as the other domains working fine at the same registar.
    So how can I fix this for just this email account?

    Code:
    Status: Enabled WARNING: The system cannot verify that this server is an authoritative nameserver for “example.com)”. [?]
    Your current raw DKIM record is:
    paulina._domainkey.example.com 14400 IN TXT "k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDAGxgvpvY1793Z2lRltPr7DDAq0SEGoVU4CBXIpbPFELQZoCmu6u7WYahD6maQr8x4ADp0KcjxDOlikp12+7oeG9s2EKnOXVR8vu0t0QEgFoS5uVo8k5K5obowOvK6uTeplx9ZlT8WWqzc6M+aYxUHHpgbZ2eygtDfvixHswIPECARB"
    
    This is displayed on the DKIM section inside the Authentication page for the domain hosted.
     
    #5 Escale, Jul 23, 2015
    Last edited by a moderator: Jul 23, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Have you verified the IP addresses associated with the name servers assigned to this domain name are IP addresses that are added to the cPanel server? You can use a third-party website such as IntoDNS to verify this.

    Thank you.
     
  7. iero

    iero Member

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    Hello,

    I have the same issue, my domain is BikeCover.tld , i went to intodns, everything seems ok, in mail-tester says:

    DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email message, thereby allowing a person, role, or organization to claim some responsibility for the message.

    i dont understand
     
    #7 iero, Apr 15, 2016
    Last edited by a moderator: Apr 17, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    You mentioned that everything looks okay on IntoDNS. Are the IP addresses associated with the name servers assigned to this domain name the same IP addresses that are added to the cPanel server?

    Thank you.
     
  9. _Lex

    _Lex Registered

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    Hi sorry to reopen an old post - but Ihave the same issue. I have been to intodns and everything looks fine.

    how do i verify "Are the IP addresses associated with the name servers assigned to this domain name the same IP addresses that are added to the cPanel server"

    thanks for reading
    Lex
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    For instance, when using IntoDNS, you should see IP addresses associated with the parent name servers associated with the affected domain name. Are those IP addresses added to your cPanel server? Also, your access level is listed as "Website Owner". You may need to contact your web hosting provider for additional assistance if you do not have root access to the system.

    Thank you.
     
  11. _Lex

    _Lex Registered

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    Hi Thanks for posting...

    ah ok, I see. So intoDNS states that the parent servers are
    ns1.xxx.com. ['91.198.xxx.xxx'] [TTL=172800]
    ns2.xxx.com. ['91.146.xxx.xxx'] [TTL=172800]
    ns3.xxx.com. ['95.142.xxx.xx'] [TTL=172800]

    The only IP associated with teh domains is 91.146.yyy.yyy - so should i add those listed in intodns as a records?

    The mail is routed via Google's servers on ther web apps for work service.

    Thanks for the help
    Lex
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    It's not the IP address assigned to the account that matters, but rather whether the IP address is configured on the cPanel server itself. You can add remote name server IP addresses to the "Remote Name Server IPs" tab in:

    "WHM >> IP Functions >> Configure Remote Service IPs"

    The option is documented at:

    Configure Remote Service IPs - Documentation - cPanel Documentation

    Thank you.
     
  13. _Lex

    _Lex Registered

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    Thanks - my provider does not give access to WHM so i am unable to do it, and explaining the issue to them seems to be getting me no where - they just keep stating that my email is routed through Google. Which is true, but the DKIM is provided by google.

    Am I missing something here?

    Thanks so much
    Lex
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The DKIM record must be added at the DNS host of the domain name. You may need to ask your hosting provider for additional information about why you can't add the DKIM record via cPanel if the DNS for the domain name is handled on the cPanel server.

    Thank you.
     
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