Cpanel update failed

[WebHostPro]

[20130812.181034] 0% complete [20130812.181034] Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.) [20130812.181034] 1% complete ----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Mon Aug 12 18:10:34 2013
[20130812.181034]   Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.)
=> Log closed Mon Aug 12 18:10:34 2013
[20130812.181034]   Running Standardized hooks
[20130812.181035]   mtime on upcp is 1355796261 (Mon Dec 17 21:04:21 2012)
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=> Log opened from /usr/local/cpanel/scripts/updatenow at Mon Aug 12 18:10:36 2013
[20130812.181036]   Detected version '11.34.2.1' from version file.
[20130812.181036]   Target version set to '11.38.2.1'
[20130812.181036]   Switching to 11.38.2.1 to determine if we can reach that version without failure.
[20130812.181036]   Retrieving /cpanelsync/11.38.2.1/cpanel/scripts/updatenow.static.bz2
[20130812.181036]   Using mirror: 208.74.123.20
=> Log closed Mon Aug 12 18:10:36 2013
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=> Log opened from /usr/local/cpanel/scripts/updatenow.static at Mon Aug 12 18:10:37 2013
[20130812.181037]   Detected version '11.34.2.1' from version file.
[20130812.181037]   Using mirror '208.74.123.20' for host 'httpupdate.cpanel.net'.
[20130812.181037]   Target version set to '11.38.2.1'
[20130812.181037]   Checking license
[20130812.181040]   License file check complete
[20130812.181040]   Checking that the RPM DB is OK...
[20130812.181040]   glibc-2.5-81.el5_8.2
[20130812.181040]   OK: RPM DB is responding to queries
[20130812.181040]   Testing if rpm_is_working RPM is installed
[20130812.181040]   package rpm_is_working is not installed
[20130812.181040]   Testing if it's possible to install a simple RPM
[20130812.181040]   Preparing...                ##################################################
[20130812.181040]   rpm_is_working              ##################################################
[20130812.181041]   Upgrade requested to a version more than 1 LTS away. Will upgrade to next LTS first (11.38.2.1).
[20130812.181041]   Target version set to '11.36.2.0'
[20130812.181041]   Switching to version '11.36.2.0' of updatenow to perform sync.
[20130812.181041]   Retrieving and staging /cpanelsync/11.36.2.0/cpanel/scripts/updatenow.static.bz2
[20130812.181041]   Using mirror '208.74.123.20' for host 'httpupdate.cpanel.net'.
[20130812.181042]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
=> Log closed Mon Aug 12 18:10:42 2013
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=> Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync at Mon Aug 12 18:10:43 2013
[20130812.181043]   Detected version '11.34.2.1' from version file.
[20130812.181043]   Target version set to '11.38.2.1'
[20130812.181043]   Upgrade requested to a version more than 1 LTS away. Will upgrade to next LTS first (11.38.2.1).
[20130812.181043]   Target version set to '11.36.2.0'
[20130812.181043]   Switching to version '11.36.2.0' of updatenow to perform sync.
[20130812.181114]   Excluding Packages in global exclude list
[20130812.181128]   Finished
[20130812.181128]   Setting up Install Process
[20130812.181131]   No package glib available.
[20130812.181133]   Nothing to do
[20130812.181133]   Prelinking shared libraries and binaries: /usr/sbin/prelink -av -mR
[20130812.181246] E Sysup: Needed system RPMs were not installed: glib
[20130812.181246] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130812.181246]   The Administrator will be notified to review this output when this script completes
[20130812.181246] E Detected events which require user notification during updatenow. Will send iContact the log
=> Log closed Mon Aug 12 18:12:46 2013
[20130812.181247] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1376345434.log` failed, exited with code 4608
=> Log closed Mon Aug 12 18:12:47 2013

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Can you tell what I need to update so it will work?

 

[cPanelMichael]

Hello

The relevant error message in the log you provided is:

No package glib available

This typically indicates your YUM repositories are not valid. You can check them via:

ls -al etc/yum.repos.d

Try reverting to the default repositories included with your OS to see if that helps resolve this issue.

Thank you.

 

[WebHostPro]

Hello

The relevant error message in the log you provided is:



This typically indicates your YUM repositories are not valid. You can check them via:

ls -al etc/yum.repos.d

Try reverting to the default repositories included with your OS to see if that helps resolve this issue.

Thank you.

Great, do you know a place where I can help doing this?

 

[cPanelMichael]

Have you checked to confirm you are using non-standard repositories? If so, you could copy the default repo files from another server with the same OS. We will need to know the specific OS you are using to provide you with an external link to obtain them. Run this command to find out your OS:

cat /etc/redhat-release

Thank you.