cPanel update failure during update now

[ethagana]

Hi everone,

I have been having this really frustrating problem on my server, the logs are shown below. Anybody know what could be the matter?

Cpanel update failure during updatenow
An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20140403.211704]   Detected version '11.38.2.23' from version file.
[20140403.211704]   Using mirror '208.100.0.204' for host 'httpupdate.cpanel.net'.
[20140403.211704]   Target version set to '11.42.0.23'
[20140403.211704]   Upgrade requested to a version more than 1 LTS away. Will upgrade to next LTS first (11.42.0.23).
[20140403.211704]   Target version set to '11.40.1.13'
[20140403.211704]   Switching to version '11.40.1.13' of updatenow to perform sync.
[20140403.211705]   All Needed RPMS are installed.
[20140403.211705]   Staging 11.40.1.13 cpanelsync files prior to updating /usr/local/cpanel
[20140403.211705]   Staging x3 theme changes
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/.cpanelsync.bz2
[20140403.211705]   Using mirror '208.100.0.204' for host 'httpupdate.cpanel.net'.
[20140403.211705]   Staging files for x3
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/filters/editfilter-ja.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/archive-ru.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/business2business/.dist/heading_sprites_bg_snap_to_smallest_width.png.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/tealmadness/.dist/ui_sprites_img_skip_filetype_gif.jpg.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/csrs-hi.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/csrs-it.js.gz
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js/filemanager_editors-pt.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/falltheme/.dist/icon_sprites_img.jpg.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/crts-fr.js.gz
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/ssl/generate_cert.tt.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/pops-nl.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/cpanelpro/filelist-thumbs.html.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/.dist/icon_sprites_img_scale_60percent.png.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/css2/mail/delegatelist.css.gz
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/sql/wizard3.html.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/mobile/.dist/heading_sprites_img.png.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/delegatelist-pt_br.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/crts-bn.js.gz
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/servers/.dist/ui_sprites_bg_snap_to_smallest_width.png.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/crts-pl.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/webdav/accounts_webdav-it.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/the_beach/.dist/icon_sprites_img_scale_60percent.png.map.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/archive-ro.js.gz
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/crts-hi.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/mail/clientconfinclude.tmpl.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/filters/editfilter-en.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/webdav/dopasswd.html.bz2
[20140403.211705]   Creating directory /usr/local/cpanel/base/frontend/x3/js2/psql-cpanelsync
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/psql/index-es_es.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/psql/index-bn.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/archive-hi.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/crts-es.js.bz2
[20140403.211705]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/tealmadness/.dist/icon_sprites_img_scale_60percent.png.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/delegatelist-nl.js.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/css2-min/ssl/keys.css.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/css2/ssl/csrs.css.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/falltheme/.dist/ui_sprites_img_skip_filetype_gif.jpg.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js/filemanager_editors_optimized-de.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/install.js.bz2
[20140403.211706]   Creating directory /usr/local/cpanel/base/frontend/x3/filemanager/editors-cpanelsync
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/filemanager/editors/image_link.html.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/motor_city/.dist/ui_sprites_img.png.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js/filemanager_editors-en.js.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/csrs-ru.js.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/ftp/instructions/filezilla.html.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/csrs-zh.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/filemanager/editors/html_editor-es_es.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/install-pt_br.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/csrs-bn.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/crimson_smoke/.dist/icon_sprites_img.jpg.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/the_beach/.dist/heading_sprites_compleximg.jpg.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/filemanager/editors/html_editor-zh.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/motor_city/.dist/ui_sprites_img_only_filetype_gif.gif.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/keys-pt_br.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/lang/russian.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/sundaymorning/.dist/heading_sprites_bg_snap_to_smallest_width.png.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/mobile/.dist/heading_sprites_compleximg.jpg.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/psql/addusers.html.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/black_ice/.dist/ui_sprites_img_only_filetype_gif.gif.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/black_ice/.dist/icon_sprites_img.jpg.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/delegatelist-es_es.js.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/install-ro.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/motor_city/.dist/icon_sprites_img_scale_60percent.png.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/keys-es_es.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/filters/editfilter-pt.js.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/telnet/index.html.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/ssl/index.tt.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/webdav/accounts_webdav-de.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/psql/index-hi.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js/filemanager_editors_optimized-es_es.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js/filemanager_editors_optimized-pl.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/monsoon/.dist/icon_sprites_img.jpg.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/keys-it.js.gz
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/the_beach/.dist/icon_sprites_img_scale_60percent.png.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/filters/editfilter-hi.js.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/business2business/.dist/ui_sprites_img_skip_filetype_gif.jpg.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/crimson_smoke/.dist/ui_sprites_img_only_filetype_gif.gif.map.bz2
[20140403.211706]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/pops.js.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/ftp/addftp.html.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js/filemanager_editors-pt_br.js.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/clocks/.dist/ui_sprites_img.png.map.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/crimson_smoke/.dist/icon_sprites_img.jpg.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/delegatelist-pl.js.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/filemanager/editors/html_editor-pl.js.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/filters/editfilter-es.js.gz
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/mail/archive_list.tmpl.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/css2/ssl/keys.css.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/ssl/install-nl.js.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/filters/editfilter-pt_br.js.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/black_ice/.dist/ui_sprites_img_skip_filetype_gif.jpg.map.bz2
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/js2/mail/delegatelist-fr.js.gz
[20140403.211707]   Retrieving and staging /cpanelsync/11.40.1.13/x3/branding/.dist-hi.js.gz
[20140403.211853]   Retrieving and staging /cpanelsync/11.40.1.13/cpanel/scripts/cpbackup.bz2
[20140403.211853] E Failed to download /usr/local/cpanel/scripts/cpbackup-cpanelsync.bz2
[20140403.211853]   Retrying download (attempt 2/5)
[20140403.211853] E Failed to download /usr/local/cpanel/scripts/cpbackup-cpanelsync.bz2
[20140403.211853]   Retrying download (attempt 3/5)
[20140403.211853] E Failed to download /usr/local/cpanel/scripts/cpbackup-cpanelsync.bz2
[20140403.211853]   Retrying download (attempt 4/5)
[20140403.211853] E Failed to download /usr/local/cpanel/scripts/cpbackup-cpanelsync.bz2
[20140403.211853]   Retrying download (attempt 5/5)
[20140403.211853] E Failed to download /usr/local/cpanel/scripts/cpbackup-cpanelsync.bz2
[20140403.211853]   The Administrator will be notified to review this output when this script completes
[20140403.211853] E Detected events which require user notification during updatenow. Will send iContact the log

 

[cPanelMichael]

Hello

It's possible there was a temporary issue with the download mirror your server was connecting to. Could you try forcing an update of cPanel and letting us know if the issue continues?

Thank you.