Cpanel update failure during updatenow -11.34.1.7 to 11.36.0.2

[Lenfitz]

An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20130130.083004]   Detected version '11.34.1.7' from version file.
[20130130.083004]   Target version set to '11.36.0.2'
[20130130.083004]   Checking license
[20130130.083004]   License file check complete
[20130130.083004]   Checking that the RPM DB is OK...
[20130130.083004]   glibc-2.5-81.el5_8.7
[20130130.083004]   glibc-2.5-81.el5_8.7
[20130130.083004]   OK: RPM DB is responding to queries
[20130130.083004]   Testing if rpm_is_working RPM is installed
[20130130.083004]   package rpm_is_working is not installed
[20130130.083004]   Testing if it's possible to install a simple RPM
[20130130.083004]   Preparing...                ##################################################
[20130130.083004]   rpm_is_working              ##################################################
[20130130.083004]   Switching to version '11.36.0.2' of updatenow to perform sync.
[20130130.083006]   Loaded plugins: fastestmirror
[20130130.083006]   Loading mirror speeds from cached hostfile
[20130130.083006]    * epel: fedora-epel.mirror.lstn.net
[20130130.083006]   Excluding Packages in global exclude list
[20130130.083008]   Finished
[20130130.083008]   Setting up Install Process
[20130130.083009]   Package vixie-cron is obsoleted by crond, trying to install crond-5.14-1h.1.x86_64 instead
[20130130.083009]   Package crond-5.14-1h.1.x86_64 already installed and latest version
[20130130.083009]   Nothing to do
[20130130.083010] E Sysup: Needed system RPMs were not installed: vixie-cron [20130130.083010] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130130.083010]   The Administrator will be notified to review this output when this script completes
[20130130.083010] E Detected events which require user notification during updatenow. Will send iContact the log

Also,

Cpanel update failure in upcp,

Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1359495004.log` failed, exited with code 4608

Auto updates have been successful in the past with no server changes for quite a while except 1H Hive software installed which i'm hoping is irrelevant to the above issue.

What do I need to do to fix this please?

Cheers

 

[Infopro]

You might like to know about this post I think:
Internal Server Error after WHM update - cPanel Forums

HTH!

 

[cPanelKenneth]

The update is blocking on the inability to install the vixie-cron package. Which operating system, and version, are you using?

 

[Lenfitz]

The update is blocking on the inability to install the vixie-cron package. Which operating system, and version, are you using?

CENTOS 5.8 x86_64
Linux 2.6.18-238.9.1.el5 x86_64

- - - Updated - - -

The server attempted to update version to Target version set to '11.36.0.3' (instead of 11.36.02) and reported...

An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20130131.020103]   Detected version '11.34.1.7' from version file.
[20130131.020103]   Target version set to '11.36.0.3'
[20130131.020103]   Checking license
[20130131.020103]   License file check complete
[20130131.020103]   Checking that the RPM DB is OK...
[20130131.020104]   glibc-2.5-81.el5_8.7
[20130131.020104]   glibc-2.5-81.el5_8.7
[20130131.020104]   OK: RPM DB is responding to queries
[20130131.020104]   Testing if rpm_is_working RPM is installed
[20130131.020104]   package rpm_is_working is not installed
[20130131.020104]   Testing if it's possible to install a simple RPM
[20130131.020104]   Preparing...                ##################################################
[20130131.020104]   rpm_is_working              ##################################################
[20130131.020105]   Switching to version '11.36.0.3' of updatenow to perform sync.
[20130131.020106]   Loaded plugins: fastestmirror
[20130131.020106]   Loading mirror speeds from cached hostfile
[20130131.020106]    * epel: fedora-epel.mirror.lstn.net
[20130131.020106]   Excluding Packages in global exclude list
[20130131.020108]   Finished
[20130131.020108]   Setting up Install Process
[20130131.020109]   Package vixie-cron is obsoleted by crond, trying to install crond-5.14-1h.1.x86_64 instead
[20130131.020109]   Package crond-5.14-1h.1.x86_64 already installed and latest version
[20130131.020109]   Nothing to do
[20130131.020110] E Sysup: Needed system RPMs were not installed: vixie-cron [20130131.020110] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130131.020110]   The Administrator will be notified to review this output when this script completes
[20130131.020110] E Detected events which require user notification during updatenow. Will send iContact the log

 

[pixelwerx]

I've been experiencing the same issue since January 29. Any ideas?

System info:
CENTOS 5.9 i686 standard
ConfigServer Firewall

[20130131.123320] 0% complete [20130131.123320] Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.) [20130131.123320] 1% complete ----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Thu Jan 31 12:33:20 2013
[20130131.123320]   Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.)
=> Log closed Thu Jan 31 12:33:20 2013
[20130131.123320]   Running Standardized hooks
[20130131.123320]   mtime on upcp is 1355207272 (Tue Dec 11 00:27:52 2012)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow at Thu Jan 31 12:33:20 2013
[20130131.123320]   Detected version '11.34.1.7' from version file.
[20130131.123320]   Target version set to '11.36.0.3'
[20130131.123320]   Switching to 11.36.0.3 to determine if we can reach that version without failure.
[20130131.123320]   Retrieving /cpanelsync/11.36.0.3/cpanel/scripts/updatenow.static.bz2
[20130131.123320]   Using mirror: 209.188.92.54
=> Log closed Thu Jan 31 12:33:20 2013
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static at Thu Jan 31 12:33:21 2013
[20130131.123321]   Detected version '11.34.1.7' from version file.
[20130131.123321]   Target version set to '11.36.0.3'
[20130131.123321]   Checking license
[20130131.123326]   License file check complete
[20130131.123326]   Checking that the RPM DB is OK...
[20130131.123326]   glibc-2.5-107
[20130131.123326]   OK: RPM DB is responding to queries
[20130131.123326]   Testing if rpm_is_working RPM is installed
[20130131.123326]   package rpm_is_working is not installed
[20130131.123326]   Testing if it's possible to install a simple RPM
[20130131.123326]   Preparing...                ##################################################
[20130131.123326]   rpm_is_working              ##################################################
[20130131.123326]   Switching to version '11.36.0.3' of updatenow to perform sync.
[20130131.123330]   Loaded plugins: fastestmirror
[20130131.123330]   Loading mirror speeds from cached hostfile
[20130131.123331]    * base: centos.corenetworks.net
[20130131.123331]    * epel: mirror.es.its.nyu.edu
[20130131.123331]    * extras: yum.singlehop.com
[20130131.123331]    * updates: centos-mirror.jchost.net
[20130131.123331]   Excluding Packages in global exclude list
[20130131.123334]   Finished
[20130131.123334]   Setting up Install Process
[20130131.123334]   No package wget available.
[20130131.123335]   Nothing to do
[20130131.123339] E Sysup: Needed system RPMs were not installed: wget
[20130131.123339] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130131.123339]   The Administrator will be notified to review this output when this script completes
[20130131.123339] E Detected events which require user notification during updatenow. Will send iContact the log
=> Log closed Thu Jan 31 12:33:39 2013
[20130131.123339] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1359657200.log` failed, exited with code 4608
=> Log closed Thu Jan 31 12:33:39 2013

 

[cPanelKenneth]

[20130131.123334]   No package wget available.
[20130131.123335]   Nothing to do
[20130131.123339] E Sysup: Needed system RPMs were not installed: wget
[20130131.123339] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130131.123339]   The Administrator will be notified to review this output when this script completes
[20130131.123339] E Detected events which require user notification during updatenow. Will send iContact the log
=> Log closed Thu Jan 31 12:33:39 2013
[20130131.123339] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1359657200.log` failed, exited with code 4608
=> Log closed Thu Jan 31 12:33:39 2013

A required RPM, wget, is apparently excluded in your yum.conf file. This may be a result of installing Fantastico on your system (I'm speculating as to the cause). To upgrade you will need to allow wget to be managed by yum.

 

[Lenfitz]

An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20130202.020102] Detected version '11.34.1.7' from version file.
[20130202.020102] Target version set to '11.36.0.4'
[20130202.020102] Checking license
[20130202.020102] License file check complete
[20130202.020102] Checking that the RPM DB is OK...
[20130202.020102] glibc-2.5-81.el5_8.7
[20130202.020102] glibc-2.5-81.el5_8.7
[20130202.020102] OK: RPM DB is responding to queries
[20130202.020102] Testing if rpm_is_working RPM is installed
[20130202.020102] package rpm_is_working is not installed
[20130202.020102] Testing if it's possible to install a simple RPM
[20130202.020102] Preparing... ##################################################
[20130202.020102] rpm_is_working ##################################################
[20130202.020102] Switching to version '11.36.0.4' of updatenow to perform sync.
[20130202.020108] Loaded plugins: fastestmirror
[20130202.020108] Loading mirror speeds from cached hostfile
[20130202.020109] * epel: mirror.utexas.edu
[20130202.020109] Excluding Packages in global exclude list
[20130202.020111] Finished
[20130202.020111] Setting up Install Process
[20130202.020112] Package vixie-cron is obsoleted by crond, trying to install crond-5.14-1h.1.x86_64 instead
[20130202.020112] Package crond-5.14-1h.1.x86_64 already installed and latest version
[20130202.020112] Nothing to do
[20130202.020114] E Sysup: Needed system RPMs were not installed: vixie-cron [20130202.020114] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130202.020114] The Administrator will be notified to review this output when this script completes
[20130202.020114] E Detected events which require user notification during updatenow. Will send iContact the log


So how do I fix this vixie-cron issue please ?

 

[cPanelKenneth]

We have case 63336 filed regarding the vixie-cron issue. At this time I don't have enough information to provide a work around.

 

[Lenfitz]

We have case 63336 filed regarding the vixie-cron issue. At this time I don't have enough information to provide a work around.

Thanks Ken. I'll sit tight for now.

 

[pixelwerx]

Hi Ken,

Sure enough wget* was excluded in yum.conf. Fixed! However I'm seeing a different problem as the cPanel tries to complete the upgrade:

[20130205.104442]   Staging new RPMS
[20130205.104446]   Downloading /rpm.md5
[20130205.104447] ***** FATAL: Could not download '/rpm.md5' to '/usr/local/cpanel/tmp/rpm_downloads/.md5' at /usr/local/cpanel/scripts/updatenow.static line 12245.
[20130205.104447]   The Administrator will be notified to review this output when this script completes
[20130205.104447] E Error staging RPM files: Could not download '/rpm.md5' to '/usr/local/cpanel/tmp/rpm_downloads/.md5' at /usr/local/cpanel/scripts/updatenow.static line 12245.
[20130205.104447]       ...propagated at /usr/local/cpanel/scripts/updatenow.static line 12251.
[20130205.104447] E Detected events which require user notification during updatenow. Will send iContact the log

When the procedure is finished I get this message although cPanel still displays WHM 11.34.1 (build 7):

----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave at Tue Feb  5 10:51:22 2013
[20130205.105122]   Maintenance completed successfully
[20130205.105122]   Couldn't run try-later; maybe atd isn't working?
[20130205.105122]   Running Standardized hooks
[20130205.105122]   
[20130205.105122]  cPanel update completed
[20130205.105122]   A log of this update is available at /var/cpanel/updatelogs/update.1360082580.log
[20130205.105122]   Removing upcp pidfile
[20130205.105122]   
[20130205.105122] Completed all updates
=> Log closed Tue Feb  5 10:51:22 2013


Upgrade Complete
Print the contents of this window

Just to verify, Release Tier is set to Current on this server.

 

[SamVimes777]

Hi

I have a some issue. Little bit different of yours cases. I have one vps with cPanel, when start update from 11.34 to 11.36, update faild with following errors:
Code:

[20130209.163306] OK: RPM DB is responding to queries
[20130209.163306] Testing if rpm_is_working RPM is installed
[20130209.163306] package rpm_is_working is not installed
[20130209.163306] Testing if it's possible to install a simple RPM
[20130209.163306] Preparing... ##################################################
[20130209.163306] rpm_is_working ##################################################
[20130209.163306] Switching to version '11.36.0.6' of updatenow to perform sync.
[20130209.163307] Loaded plugins: fastestmirror, rhnplugin
[20130209.163309] Loading mirror speeds from cached hostfile
[20130209.163311] * cloudlinux-x86_64-server-6: de-proxy.cl-mirror.net
[20130209.163311] * epel: epel.blizoo.mk
[20130209.163311] * rpmfusion-free-updates-testing: mirror.telepoint.bg
[20130209.163311] * rpmfusion-nonfree-updates: mirror.telepoint.bg
[20130209.163312] Setting up Install Process
[20130209.163315] Resolving Dependencies
[20130209.163315] --> Running transaction check
[20130209.163315] ---> Package libwmf.x86_64 0:0.2.8.4-22.el6 will be installed
[20130209.163315] --> Processing Dependency: libwmf-lite = 0.2.8.4-22.el6 for package: libwmf-0.2.8.4-22.el6.x86_64
[20130209.163315] --> Running transaction check
[20130209.163315] ---> Package libwmf-lite.i686 0:0.2.8.4-22.el6 will be installed
[20130209.163315] --> Finished Dependency Resolution
[20130209.163315] Error: Protected multilib versions: libwmf-lite-0.2.8.4-22.el6.i686 != libwmf-lite-0.2.8.4-22.el6.centos.x86_64
[20130209.163315] You could try using --skip-broken to work around the problem
[20130209.163317] ** Found 4 pre-existing rpmdb problem(s), 'yum check' output follows:
[20130209.163317] bandmin-1.6.1-5.noarch has missing requires of perl(bandmin.conf)
[20130209.163317] bandmin-1.6.1-5.noarch has missing requires of perl(bmversion.pl)
[20130209.163317] bandmin-1.6.1-5.noarch has missing requires of perl(services.conf)
[20130209.163317] exim-4.80-5.x86_64 has missing requires of perl(SafeFile)
[20130209.163318] E Sysup: Needed system RPMs were not installed: libwmf
[20130209.163318] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130209.163318] The Administrator will be notified to review this output when this script completes
[20130209.163318] E Detected events which require user notification during updatenow. Will send iContact the log
=> Log closed Sat Feb 9 16:33:18 2013
[20130209.163318] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1360420384.log --force` failed, exited with code 4608

VPS running on CloudLinux Server release 6.3 64-bit.

So how do I fix this issue please?

 

[cPanelKenneth]

I'm not sure about the last two errors posted in this thread. I recommend you open support tickets with us at https://tickets.cpanel.net (if you haven't already opened a ticket).

 

[Lenfitz]

We have case 63336 filed regarding the vixie-cron issue. At this time I don't have enough information to provide a work around.

G'day Ken,

Just wondering if there has been any update with this case? It's 4 versions later and nothing has changed my end. I have had to turn off auto updates and a manual update still returns the same error.

Cheers

 

[Infopro]

From the cPanel & WHM 11.36 Change Log :

11.36.0.7
2013-02-14

Fixed case 63336: When installing an rpm, check if the capability is available.

 

[Lenfitz]

Thank you guys.

I can happily report back the server successfully upgraded to WHM 11.36.0 (build 9) without a hitch.

Much appreciated and thank you once again.

 

[LBJ]

Hi Ken,

Sure enough wget* was excluded in yum.conf. Fixed! However I'm seeing a different problem as the cPanel tries to complete the upgrade:

[20130205.104442]   Staging new RPMS
[20130205.104446]   Downloading /rpm.md5
[20130205.104447] ***** FATAL: Could not download '/rpm.md5' to '/usr/local/cpanel/tmp/rpm_downloads/.md5' at /usr/local/cpanel/scripts/updatenow.static line 12245.
[20130205.104447]   The Administrator will be notified to review this output when this script completes
[20130205.104447] E Error staging RPM files: Could not download '/rpm.md5' to '/usr/local/cpanel/tmp/rpm_downloads/.md5' at /usr/local/cpanel/scripts/updatenow.static line 12245.
[20130205.104447]       ...propagated at /usr/local/cpanel/scripts/updatenow.static line 12251.
[20130205.104447] E Detected events which require user notification during updatenow. Will send iContact the log

When the procedure is finished I get this message although cPanel still displays WHM 11.34.1 (build 7):

----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave at Tue Feb  5 10:51:22 2013
[20130205.105122]   Maintenance completed successfully
[20130205.105122]   Couldn't run try-later; maybe atd isn't working?
[20130205.105122]   Running Standardized hooks
[20130205.105122]   
[20130205.105122]  cPanel update completed
[20130205.105122]   A log of this update is available at /var/cpanel/updatelogs/update.1360082580.log
[20130205.105122]   Removing upcp pidfile
[20130205.105122]   
[20130205.105122] Completed all updates
=> Log closed Tue Feb  5 10:51:22 2013


Upgrade Complete
Print the contents of this window

Just to verify, Release Tier is set to Current on this server.

G'day Pixelwerx,

We're hitting the same "FATAL: Could not download '/rpm.md5'" update issue on 2 of our servers. The others are fine. Did you find a solution to this?

We have a ticket in the process, but so far no reply has come our way.

 

[LBJ]

Further to my posting above, we sorted our 2 affected servers and performed a clean upgrade.

For anyone else who hits this, just ensure all perl modules are up to date prior to running upcp.