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Cpanel update failure during updatenow

Discussion in 'General Discussion' started by abdelhost77, Jan 24, 2015.

  1. abdelhost77

    abdelhost77 Well-Known Member

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    Hello, upcp failed to be completed and i receive a mail "Cpanel update failure during updatenow" .it is first time i see this , Can someone please see the log below and advice what wrong ?



    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (6874) at Sat Jan 24 22:15:02 2015
    [20150124.221502] Detected cron=1 (cron mode set from command line)
    [20150124.221502] 1% complete
    [20150124.221502] Running Standardized hooks
    [20150124.221502] 2% complete
    [20150124.221502] mtime on upcp is 1416090252 (Sat Nov 15 22:24:12 2014)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (6896) at Sat Jan 24 22:15:03 2015
    [20150124.221503] Detected version '11.46.2.3' from version file.
    [20150124.221503] Running version '11.46.2.3' of updatenow.
    [20150124.221603] Using mirror '208.74.123.21' for host 'httpupdate.cpanel.net'.
    [20150124.221615] ***** FATAL: Unable to retrieve tier version info: Interrupted system call
    [20150124.221615] The Administrator will be notified to review this output when this script completes
    [20150124.221615] E Detected events which require user notification during updatenow. Will send iContact the log
    => Log closed Sat Jan 24 22:16:15 2015
    [20150124.221615] 17% complete
    [20150124.221615] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1422137702.log` failed, exited with code 255 (signal = 0)
    => Log closed Sat Jan 24 22:16:15 2015
     
  2. kernow

    kernow Well-Known Member

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    Looks like a network problem. Run the script again manually and if it fails again you might want to check your /etc/resolv.conf to make your nameserver entries are working OK.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    This is often a temporary issue. Could you let us know if the issue persists when running a cPanel update again (/scripts/upcp)?

    Thank you.
     
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