Cpanel update failure during updatenow

[mp3techsupport]

One our servers has just started throwing errors during the automatic update from 11.48.0.9 to 11.48.0.11. We have tried running the update manually several times, forcing the update and restarting the server, but it continues to fail.

I realize the error in the log included below indicates the update failed because several packages are already installed, but I have no idea why the update would abort at that point, or how to get around the issue.

Any and all input is greatly appreciated!

Greg

An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20150216.090408]   Detected version '11.48.0.9' from version file.
[20150216.090408]   Running version '11.48.0.11' of updatenow.
[20150216.090408]   Using mirror '67.205.110.4' for host 'httpupdate.cpanel.net'.
[20150216.090408]   Target version set to '11.48.0.11'
[20150216.090408]   Checking license
[20150216.090408]   License file check complete
[20150216.090408]   Checking that the RPM DB is OK...
[20150216.090408]   glibc-2.12-1.149.el6_6.5.x86_64
[20150216.090408]   glibc-2.12-1.149.el6_6.5.i686
[20150216.090408]   OK: RPM DB is responding to queries
[20150216.090408]   Testing if rpm_is_working RPM is installed
[20150216.090408]   package rpm_is_working is not installed
[20150216.090408]   Testing if it's possible to install a simple RPM
[20150216.090408]   Preparing...                ##################################################
[20150216.090408]   rpm_is_working              ##################################################

...

[20150216.090527]   Staging new RPMS
[20150216.090528]   Downloading http://httpupdate.cpanel.net/RPM/11.36/centos/6/x86_64/rpm.md5
[20150216.090528]   Downloading http://httpupdate.cpanel.net/RPM/11.46/centos/6/x86_64/rpm.md5
[20150216.090528]   Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/rpm.md5
[20150216.090529]   cpanel-perl-514-Net-OpenSSH-0.62-1.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Text-Extract-MaketextCallPhrases-0.93-1.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64.rpm already downloaded
[20150216.090529]   MySQL55-client-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090529]   MySQL55-shared-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090529]   cpanel-common-licenses-1.0.0-4.cp1136.noarch.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Sys-Info-Driver-Linux-0.7903-2.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Expect-1.32-1.cp1146.x86_64.rpm already downloaded
[20150216.090529]   exim-4.84-2.cp1148.x86_64.rpm already downloaded
[20150216.090530]   compat-MySQL51-shared-5.1.73-7.cp1136.x86_64.rpm already downloaded
[20150216.090530]   MySQL55-devel-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090530]   dovecot-2.2.13-1.cp1148.x86_64.rpm already downloaded
[20150216.090531]   cpanel-perl-514-IO-Stty-0.03-1.cp1146.x86_64.rpm already downloaded
[20150216.090532]   MySQL55-test-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090532]   cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64.rpm already downloaded
[20150216.090532]   cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch.rpm already downloaded
[20150216.090532]   cpanel-yui-2.9.0-5.cp1136.noarch.rpm already downloaded
[20150216.090532]   All files Staged
[20150216.090532]   Testing if the newly downloaded RPMS can be installed without conflict
[20150216.090532]   Testing RPM transaction
[20150216.090536]   	package cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64 is already installed
[20150216.090536] 	package MySQL55-client-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package MySQL55-test-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch is already installed
[20150216.090536] 	package exim-4.84-2.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Expect-1.32-1.cp1146.x86_64 is already installed
[20150216.090536] W Exit Code: 35
[20150216.090536] ***** FATAL: Test install failed: 	package cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64 is already installed
[20150216.090536] 	package MySQL55-client-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package MySQL55-test-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch is already installed
[20150216.090536] 	package exim-4.84-2.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Expect-1.32-1.cp1146.x86_64 is already installed
[20150216.090536]   The Administrator will be notified to review this output when this script completes
[20150216.090536] ***** FATAL: Error testing if the RPMs will install: Test install failed: 	package cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64 is already installed
[20150216.090536] 	package MySQL55-client-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package MySQL55-test-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch is already installed
[20150216.090536] 	package exim-4.84-2.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Expect-1.32-1.cp1146.x86_64 is already installed
[20150216.090536]   see http://go.cpanel.net/rpmcheckfailed for more information
[20150216.090536]   The Administrator will be notified to review this output when this script completes
[20150216.090536] E Detected events which require user notification during updatenow. Will send iContact the log

 

[cPanelMichael]

Hello

Please check to see if the following auto fixer helps:

/scripts/autorepair fix_duplicate_cpanel_rpms

Thank you.

 

[mp3techsupport]

Well that did it! Thank you so much Michael! Truly appreciate the quick response and solution.

Cheers,

Greg

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.