Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cpanel update failure during updatenow

Discussion in 'General Discussion' started by mp3techsupport, Feb 16, 2015.

  1. mp3techsupport

    mp3techsupport Registered

    Joined:
    Feb 16, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    One our servers has just started throwing errors during the automatic update from 11.48.0.9 to 11.48.0.11. We have tried running the update manually several times, forcing the update and restarting the server, but it continues to fail.

    I realize the error in the log included below indicates the update failed because several packages are already installed, but I have no idea why the update would abort at that point, or how to get around the issue.

    Any and all input is greatly appreciated!

    Greg

    Code:
    An error was detected which prevented updatenow from completing normally.
Please review the enclosed log for further details

----------------------------------------------------------------------------------------------------

[20150216.090408]   Detected version '11.48.0.9' from version file.
[20150216.090408]   Running version '11.48.0.11' of updatenow.
[20150216.090408]   Using mirror '67.205.110.4' for host 'httpupdate.cpanel.net'.
[20150216.090408]   Target version set to '11.48.0.11'
[20150216.090408]   Checking license
[20150216.090408]   License file check complete
[20150216.090408]   Checking that the RPM DB is OK...
[20150216.090408]   glibc-2.12-1.149.el6_6.5.x86_64
[20150216.090408]   glibc-2.12-1.149.el6_6.5.i686
[20150216.090408]   OK: RPM DB is responding to queries
[20150216.090408]   Testing if rpm_is_working RPM is installed
[20150216.090408]   package rpm_is_working is not installed
[20150216.090408]   Testing if it's possible to install a simple RPM
[20150216.090408]   Preparing...                ##################################################
[20150216.090408]   rpm_is_working              ##################################################

...

[20150216.090527]   Staging new RPMS
[20150216.090528]   Downloading http://httpupdate.cpanel.net/RPM/11.36/centos/6/x86_64/rpm.md5
[20150216.090528]   Downloading http://httpupdate.cpanel.net/RPM/11.46/centos/6/x86_64/rpm.md5
[20150216.090528]   Downloading http://httpupdate.cpanel.net/RPM/11.48/centos/6/x86_64/rpm.md5
[20150216.090529]   cpanel-perl-514-Net-OpenSSH-0.62-1.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Text-Extract-MaketextCallPhrases-0.93-1.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64.rpm already downloaded
[20150216.090529]   MySQL55-client-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090529]   MySQL55-shared-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090529]   cpanel-common-licenses-1.0.0-4.cp1136.noarch.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Sys-Info-Driver-Linux-0.7903-2.cp1146.x86_64.rpm already downloaded
[20150216.090529]   cpanel-perl-514-Expect-1.32-1.cp1146.x86_64.rpm already downloaded
[20150216.090529]   exim-4.84-2.cp1148.x86_64.rpm already downloaded
[20150216.090530]   compat-MySQL51-shared-5.1.73-7.cp1136.x86_64.rpm already downloaded
[20150216.090530]   MySQL55-devel-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090530]   dovecot-2.2.13-1.cp1148.x86_64.rpm already downloaded
[20150216.090531]   cpanel-perl-514-IO-Stty-0.03-1.cp1146.x86_64.rpm already downloaded
[20150216.090532]   MySQL55-test-5.5.40-1.cp1148.x86_64.rpm already downloaded
[20150216.090532]   cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64.rpm already downloaded
[20150216.090532]   cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch.rpm already downloaded
[20150216.090532]   cpanel-yui-2.9.0-5.cp1136.noarch.rpm already downloaded
[20150216.090532]   All files Staged
[20150216.090532]   Testing if the newly downloaded RPMS can be installed without conflict
[20150216.090532]   Testing RPM transaction
[20150216.090536]   	package cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64 is already installed
[20150216.090536] 	package MySQL55-client-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package MySQL55-test-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch is already installed
[20150216.090536] 	package exim-4.84-2.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Expect-1.32-1.cp1146.x86_64 is already installed
[20150216.090536] W Exit Code: 35
[20150216.090536] ***** FATAL: Test install failed: 	package cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64 is already installed
[20150216.090536] 	package MySQL55-client-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package MySQL55-test-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch is already installed
[20150216.090536] 	package exim-4.84-2.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Expect-1.32-1.cp1146.x86_64 is already installed
[20150216.090536]   The Administrator will be notified to review this output when this script completes
[20150216.090536] ***** FATAL: Error testing if the RPMs will install: Test install failed: 	package cpanel-perl-514-Crypt-Random-1.25-2.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-RSA-1.97-2.cp1146.x86_64 is already installed
[20150216.090536] 	package MySQL55-client-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package MySQL55-test-5.5.40-1.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Crypt-OpenPGP-1.06-3.cp1146.x86_64 is already installed
[20150216.090536] 	package cpanel-angular-ui-bootstrap-0.11.2-2.cp1148.noarch is already installed
[20150216.090536] 	package exim-4.84-2.cp1148.x86_64 is already installed
[20150216.090536] 	package cpanel-perl-514-Expect-1.32-1.cp1146.x86_64 is already installed
[20150216.090536]   see http://go.cpanel.net/rpmcheckfailed for more information
[20150216.090536]   The Administrator will be notified to review this output when this script completes
[20150216.090536] E Detected events which require user notification during updatenow. Will send iContact the log
     
    #1 mp3techsupport, Feb 16, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please check to see if the following auto fixer helps:

    Code:
    /scripts/autorepair fix_duplicate_cpanel_rpms
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Feb 16, 2015
  3. mp3techsupport

    mp3techsupport Registered

    Joined:
    Feb 16, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Well that did it! Thank you so much Michael! Truly appreciate the quick response and solution.

    Cheers,

    Greg
     
    #3 mp3techsupport, Feb 16, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 17, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cpanel update failure
  1. gnetwork-cp

    SOLVED [CPANEL-20560] Update failure with scripts/update_spamassassin_config

    gnetwork-cp, May 18, 2018, in forum: General Discussion
    Replies:
    15
    Views:
    1,008
    cPanelMichael
    May 29, 2018
  2. Nirjonadda

    cPanel & WHM update failure in upcp script

    Nirjonadda, Feb 27, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    378
    cPanelMichael
    Feb 27, 2018
  3. Nirjonadda

    cPanel & WHM update failure in upcp script

    Nirjonadda, Jan 5, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    1,151
    cPanelMichael
    Jun 11, 2018
  4. Jim Ratliff

    “cPanel & WHM update failure in upcp script” persists after forced update

    Jim Ratliff, Jan 1, 2018, in forum: General Discussion
    Replies:
    13
    Views:
    996
    Jim Ratliff
    Jan 3, 2018
  5. vponteras

    cPanel update failure in upcp script - tailwatchd

    vponteras, Dec 20, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    752
    cPanelMichael
    Dec 20, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice