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Cpanel update failure in upcp

Discussion in 'General Discussion' started by asep_kampak, Sep 22, 2014.

  1. asep_kampak

    asep_kampak Registered

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    hi,
    im new user cpanel. i have a problem, i always have email
    Cpanel update failure in upcp. and contain:
    Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1411329421.log` failed, exited with code 4 (signal = 0)

    the log file is:
    PHP:
    ----------------------------------------------------------------------------------------------------
    => 
    Log opened from cPanel Update (upcp) - Slave (12237at Mon Sep 22 02:57:01 2014
    [20140922.025701]   Detected cron=(cron mode set from command line)
    [
    20140922.025701]   1complete
    [20140922.025701]   Running Standardized hooks
    [20140922.025701]   2complete
    [20140922.025701]   mtime on upcp is 1386187348 (Thu Dec  5 03:02:28 2013)
    ----------------------------------------------------------------------------------------------------
    => 
    Log opened from /usr/local/cpanel/scripts/updatenow (12241at Mon Sep 22 02:57:02 2014
    [20140922.025702]   Detected version '11.40.0.31' from version file.
    => 
    Log closed Mon Sep 22 03:19:07 2014
    [20140922.031907]   17complete
    [20140922.031907E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1411329421.logfailedexited with code 4 (signal 0)
    => 
    Log closed Mon Sep 22 03:19:07 2014
    i want to know what happen? and how i can fix it?
    please your advice :D
     
  2. server9host

    server9host Well-Known Member

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    Hello,

    Please post /var/cpanel/updatelogs/update.1411329421.log files error content.

    Also try to perform upcp forcefully on sever using below command :

    Code:
    /scripta/upcp --force
    Thanks
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Does the issue persist when you attempt to force another update of cPanel? If so, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  4. asep_kampak

    asep_kampak Registered

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    @server9host : i had to try /scripts/upcp --force. but the error still same.
    Code:
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (27426) at Tue Sep 23 09:47:16 2014
    [20140923.094716]   Detected cron=0 (SSH connection detected)
    [20140923.094716]   1% complete
    [20140923.094716]   Running Standardized hooks
    [20140923.094716]   2% complete
    [20140923.094716]   mtime on upcp is 1386187348 (Thu Dec  5 03:02:28 2013)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (27430) at Tue Sep 23 09:47:17 2014
    [20140923.094717]   Detected version '11.40.0.31' from version file.
    [20140923.094717]   --force passed on command line. Upgrade will disregard update config settings.
    => Log closed Tue Sep 23 10:09:22 2014
    [20140923.100922]   17% complete
    [20140923.100922] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1411440436.log --force` failed, exited with code 4 (signal = 0)
    => Log closed Tue Sep 23 10:09:22 2014
    
    
    @cpanelMichael : no, i dont know. every cpanel always attempt to update but failed. 1 again, i have proxy in my network. do i must setting proxy for update? wheres file config to setting proxy?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    It depends on how you have configured the proxy. You may need to consult with your data center or hosting provider for help with disabling it if you are concerned that's the reason for the loss of connectivity.

    Thank you.
     
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