milcman

Registered
Nov 3, 2010
4
0
51
Hi,

can anyone point me in the right direction on how to address the cpanel update failure I am getting? Thank you,

[20130322.124813] OK: RPM DB is responding to queries
[20130322.124813] Testing if rpm_is_working RPM is installed
[20130322.124813] package rpm_is_working is not installed
[20130322.124813] Testing if it's possible to install a simple RPM
[20130322.124813] Preparing... ##################################################
[20130322.124813] rpm_is_working ##################################################
[20130322.124814] Switching to version '11.36.0.14' of updatenow to perform sync.
[20130322.124817] Loaded plugins: fastestmirror
[20130322.124817] Determining fastest mirrors
[20130322.124818] Error: Cannot find a valid baseurl for repo: addons
[20130322.124818] YumRepo Error: All mirror URLs are not using ftp, http or file.
[20130322.124818] Eg. 1.3.5 is not a valid release or hasnt been released yet/
[20130322.124818] removing mirrorlist with no valid mirrors: /var/cache/yum/addons/mirrorlist.txt
[20130322.124818] Prelinking is disabled.
[20130322.124819] E Sysup: Needed system RPMs were not installed: at, curl-devel, ghostscript, glib, lcms, libaio, libaio-devel, libwmf
[20130322.124819] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130322.124819] The Administrator will be notified to review this output when this script completes
[20130322.124819] E Detected events which require user notification during updatenow. Will send iContact the log
=> Log closed Fri Mar 22 12:48:19 2013
[20130322.124819] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1363916892.log` failed, exited with code 4608
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Please ensure that your system package manager (YUM) is able to successfully update. EX:

Code:
# yum update
Do you receive any errors when updating or installing packages with YUM?

Thank you.
 

milcman

Registered
Nov 3, 2010
4
0
51
Thanks...

No I was not able to do a yum update. Had basically the same error as above.

I had logged it with my VPS provider and the issue has now been sorted.

It turns out that there was a 2nd instance of the glibc files installed on the VPS. The duplicate file was removed and now the cpanel update is working fine.

Not sure how/why there was a 2nd instance but appears all is working again,

Thank you.
 

musioc

Well-Known Member
Aug 4, 2011
118
0
66
Hello, We have the same problem for updating cpanel from 11.34 to 11.36

Error:

Code:
[email protected] [~]# /scripts/upcp
[20130406.183214]   Detected cron=0 (Terminal detected)
----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Sat Apr  6 18:32:14 2013
[20130406.183214]   Detected cron=0 (Terminal detected)
=> Log closed Sat Apr  6 18:32:14 2013
[20130406.183214]   Running Standardized hooks
[20130406.183214]   mtime on upcp is 1355798483 (Tue Dec 18 07:11:23 2012)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow at Sat Apr  6 18:32:14 2013
[20130406.183214]   Detected version '11.34.1.13' from version file.
[20130406.183214]   Target version set to '11.36.0.20'
[20130406.183214]   Switching to 11.36.0.20 to determine if we can reach that version without failure.
[20130406.183214]   Retrieving /cpanelsync/11.36.0.20/cpanel/scripts/updatenow.static.bz2
[20130406.183214]   Using mirror: 159.253.142.50
=> Log closed Sat Apr  6 18:32:14 2013
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static at Sat Apr  6 18:32:14 2013
[20130406.183214]   Detected version '11.34.1.13' from version file.
[20130406.183214]   Target version set to '11.36.0.20'
[20130406.183214]   Checking license
[20130406.183214]   License file check complete
[20130406.183214]   Checking that the RPM DB is OK...
[20130406.183214]   glibc-2.12-1.107.el6.x86_64
[20130406.183214]   OK: RPM DB is responding to queries
[20130406.183214]   Testing if rpm_is_working RPM is installed
[20130406.183214]   package rpm_is_working is not installed
[20130406.183214]   Testing if it's possible to install a simple RPM
[20130406.183214]   Preparing...                ##################################################
[20130406.183214]   rpm_is_working              ##################################################
[20130406.183214]   Switching to version '11.36.0.20' of updatenow to perform sync.
[20130406.183215]   Loaded plugins: fastestmirror, rhnplugin
[20130406.183216]   Loading mirror speeds from cached hostfile
[20130406.183222]    * cloudlinux-x86_64-server-6: de-proxy.cl-mirror.net
[20130406.183222]    * rpmforge: mirror.de.leaseweb.net
[20130406.183222]   Setting up Install Process
[20130406.183222]   Resolving Dependencies
[20130406.183222]   --> Running transaction check
[20130406.183222]   ---> Package at.x86_64 0:3.1.10-43.el6_2.1 will be installed
[20130406.183222]   ---> Package hunspell.x86_64 0:1.2.8-16.el6 will be installed
[20130406.183222]   ---> Package hunspell-en.noarch 0:0.20090216-7.1.el6 will be installed
[20130406.183222]   ---> Package lcms.x86_64 0:1.19-1.el6 will be installed
[20130406.183222]   ---> Package libaio-devel.x86_64 0:0.3.107-10.el6 will be installed
[20130406.183222]   --> Processing Dependency: libaio = 0.3.107-10.el6 for package: libaio-devel-0.3.107-10.el6.x86_64
[20130406.183224]   ---> Package libwmf.x86_64 0:0.2.8.4-22.el6 will be installed
[20130406.183224]   ---> Package pcre-devel.x86_64 0:7.8-6.el6 will be installed
[20130406.183224]   --> Running transaction check
[20130406.183224]   ---> Package libaio.i686 0:0.3.107-10.el6 will be installed
[20130406.183224]   --> Finished Dependency Resolution
[20130406.183224]   Error:  Multilib version problems found. This often means that the root
[20130406.183224]          cause is something else and multilib version checking is just
[20130406.183224]          pointing out that there is a problem. Eg.:
[20130406.183224]
[20130406.183224]            1. You have an upgrade for libaio which is missing some
[20130406.183224]               dependency that another package requires. Yum is trying to
[20130406.183224]               solve this by installing an older version of libaio of the
[20130406.183224]               different architecture. If you exclude the bad architecture
[20130406.183224]               yum will tell you what the root cause is (which package
[20130406.183224]               requires what). You can try redoing the upgrade with
[20130406.183224]               --exclude libaio.otherarch ... this should give you an error
[20130406.183224]               message showing the root cause of the problem.
[20130406.183224]
[20130406.183224]            2. You have multiple architectures of libaio installed, but
[20130406.183224]               yum can only see an upgrade for one of those arcitectures.
[20130406.183224]               If you don't want/need both architectures anymore then you
[20130406.183224]               can remove the one with the missing update and everything
[20130406.183224]               will work.
[20130406.183224]
[20130406.183224]            3. You have duplicate versions of libaio installed already.
[20130406.183224]               You can use "yum check" to get yum show these errors.
[20130406.183224]
[20130406.183224]          ...you can also use --setopt=protected_multilib=false to remove
[20130406.183224]          this checking, however this is almost never the correct thing to
[20130406.183224]          do as something else is very likely to go wrong (often causing
[20130406.183224]          much more problems).
[20130406.183224]
[20130406.183224]          Protected multilib versions: libaio-0.3.107-10.el6.i686 != libaio-0.3.109-2.fc13.x86_64
[20130406.183224]    You could try using --skip-broken to work around the problem
[20130406.183224]   ** Found 13 pre-existing rpmdb problem(s), 'yum check' output follows:
[20130406.183224]   audit-libs-2.2-2.el6.x86_64 is a duplicate with audit-libs-2.1.3-3.el6.x86_64
[20130406.183224]   bandmin-1.6.1-5.noarch has missing requires of perl(bandmin.conf)
[20130406.183224]   bandmin-1.6.1-5.noarch has missing requires of perl(bmversion.pl)
[20130406.183224]   bandmin-1.6.1-5.noarch has missing requires of perl(services.conf)
[20130406.183224]   chkconfig-1.3.49.3-2.el6.x86_64 is a duplicate with chkconfig-1.3.49.3-1.el6_2.x86_64
[20130406.183224]   exim-4.80-5.x86_64 has missing requires of perl(SafeFile)
[20130406.183224]   expat-2.0.1-11.el6_2.x86_64 is a duplicate with expat-2.0.1-9.1.el6.x86_64
[20130406.183224]   gawk-3.1.7-10.el6.x86_64 is a duplicate with gawk-3.1.7-9.el6.x86_64
[20130406.183224]   glib2-2.22.5-7.el6.x86_64 is a duplicate with glib2-2.22.5-6.el6.x86_64
[20130406.183224]   keyutils-libs-1.4-4.el6.x86_64 is a duplicate with keyutils-libs-1.4-3.el6.x86_64
[20130406.183224]   libselinux-2.0.94-5.3.el6.x86_64 is a duplicate with libselinux-2.0.94-5.2.el6.x86_64
[20130406.183224]   readline-6.0-4.el6.x86_64 is a duplicate with readline-6.0-3.el6.x86_64
[20130406.183224]   sed-4.2.1-10.el6.x86_64 is a duplicate with sed-4.2.1-7.el6.x86_64
[20130406.183224]   Prelinking is disabled.
[20130406.183225] E Sysup: Needed system RPMs were not installed: at, hunspell, hunspell-en, lcms, libaio-devel, libwmf, pcre-devel
[20130406.183225] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
[20130406.183225]   The Administrator will be notified to review this output when this script completes
[20130406.183225] E Detected events which require user notification during updatenow. Will send iContact the log
=> Log closed Sat Apr  6 18:32:25 2013
[20130406.183225] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1365256934.log` failed, exited with code 4608
=> Log closed Sat Apr  6 18:32:25 2013
[email protected] [~]#


yum.conf exclude list :
exclude=apache* bind-chroot courier* dovecot* exim* filesystem httpd* mod_ssl* mydns* mysql* nsd* php* proftpd* pure-ftpd* ruby* spamassassin* squirrelmail*

update error :
there is no error while yum update!

Other servers with same configuration was updated without any problem
 

musioc

Well-Known Member
Aug 4, 2011
118
0
66
please see this part of error :
[20130406.183225] E Sysup: Needed system RPMs were not installed: at, hunspell, hunspell-en, lcms, libaio-devel, libwmf, pcre-devel
 

musioc

Well-Known Member
Aug 4, 2011
118
0
66
problem solved with manually installing and removing these rpms
hunspell, hunspell-en, lcms, libaio-devel, libwmf, pcre-devel
specially libiao
 

jsnape

Well-Known Member
Mar 11, 2002
174
0
316
Kind of an old thread but found it due to the same problem. Fixed by disabling a repo recently installed by cpanel itself after installing postgresql :

[pgdg84]
name=PostgreSQL 8.4 $releasever - $basearch
baseurl=http://yum.pgsqlrpms.org/8.4/redhat/rhel-$releasever-$basearch
enabled=0
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-PGDG

[pgdg84-source]
name=PostgreSQL 8.4 $releasever - $basearch - Source
failovermethod=priority
baseurl=http://yum.pgsqlrpms.org/srpms/8.4/redhat/rhel-$releasever-$basearch
enabled=0
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-PGDG

---
Changed the 1 to a 0 in the first one.