cPanel Update Failures

[marjwyatt]

Overnight, a notification was sent with the preface, "Maintenance ended; however, it did not exit cleanly (256). The following events were logged: “scripts/mainipcheck”.

I've made no changes on the server and all accounts and email seem to be functioning fine.

Here are the relevant entries in the log.

[2021-01-09 23:33:27 -0800] E [/usr/local/cpanel/scripts/mainipcheck] Encountered an error while determining the main IP from the myip server (https://myip.cpanel.net/v1.0/):
[2021-01-09 23:33:27 -0800] E [/usr/local/cpanel/scripts/mainipcheck] 599 Internal Exception
[2021-01-09 23:33:27 -0800] E [/usr/local/cpanel/scripts/mainipcheck] The “/usr/local/cpanel/scripts/mainipcheck” command (process 28315) reported error number 11 when it ended.

When I execute "/usr/local/cpanel/scripts/mainipcheck" from the command line, nothing is returned. I looked over IP settings on WHM and everything appears to be in order.

Should I be concerned about this and, if so, can you give me some advice about troubleshooting and remedy?

 

[wintech2003]

Have you tried rerunning "/scripts/upcp" again to see if it finishes without any error this time?

 

[cPRex]

Since we make an external call back to our network at that point of the update process, if there was a temporary network issue it may also have triggered that error. If the command is working well now, I would also expect a new "/scripts/upcp --force" run to work properly.

 

[marjwyatt]

Have you tried rerunning "/scripts/upcp" again to see if it finishes without any error this time?

Thank you for your help. I ran that script after I saw your reply in email. It did complete without errors.

Nothing in the notification gave a hint that this was the script to run. I'm a "fledgling" admin learning as I go, so that the email was all that I had to go with.

 

[cPRex]

I'm glad to hear that's working without errors at this point!