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cPanel Update hangs while plugin updates

Discussion in 'General Discussion' started by Telematica_at, Dec 6, 2017.

  1. Telematica_at

    Telematica_at Member

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    Hello,

    everytime i make an update to the latest stable version the update process hangs arround 20 minutes at this task:

    [2017-12-06 23:32:31 +0100] [54452] Xtra Ultimate installed... you may now access Xtra via WHM Plugins section.
    [2017-12-06 23:32:31 +0100] [54452] Remember to enable ioncube as the php loader in WHM under Tweak Settings >> PHP.
    [2017-12-06 23:54:34 +0100] ==> Post Install Complete
    [2017-12-06 23:54:34 +0100] 55% complete


    then it runs again very fast until the end...
    Is this a whmxtra Plugin problem or a normal behavior of the installation?

    thank you.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    You can use the manage hooks utility to see if the plugin is performing any specific actions pre/post stage during the cPanel update process:

    Guide to Standardized Hooks - The manage_hooks Utility - Software Development Kit - cPanel Documentation

    EX:

    Code:
    /usr/local/cpanel/bin/manage_hooks list
    Look to see if that plugin is running a specific command during the upcp post stage, and then try manually running that command to see if takes a long time to complete. Or, you may simply want to reach out to their support team to report the issue.

    Thank you.
     
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