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cPanel update is taking a lot of time (2+ hours)

Discussion in 'General Discussion' started by ccosta, Dec 6, 2010.

  1. ccosta

    ccosta Registered

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    Hello all!

    I'm updating my cPanel installation (it's my first update in years).

    I started two hours ago and, in my browser window I can see a progress bar with "20%" and a popup (or similar) indicating "Updating MySQL server".

    Is it possible that the process have finished?. The last information I read in screen is:

    Restoring compiler permissions...Compilers are enabled for unprivileged users.
    ...Done
    Repairing mysql......Done
    Optimizing Databases......Done

    I don't see any upcp process running in my machine.

    Is it possible that the process continue running?. Could it be secure stop the process? Could I check if the process is finished?

    Before start updating I read, in the cPanel page:
    cPanel 11.24.4-R33609 - WHM 11.24.2 - X 3.9

    Now:
    WHM 11.28.52

    Thanks in advance,
    Carlos.
     
  2. GaryT

    GaryT Well-Known Member

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    Should not take that long.

    Scroll up do you see a password box ? Maybe a security token issue and its waiting for the password to be entered.
     
  3. ccosta

    ccosta Registered

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    No, I don't see any password box. Just a log of actions taken and a "Updating MySQL server" message.

    (My MySQL server version is now 5.0.67, if it helps):
    Server version: 5.0.67-community MySQL Community Edition (GPL)

    Thank you for your reply.
     
  4. ccosta

    ccosta Registered

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    The progress bar continues indicating 20%. I think that the best action will be stop the process (stop the webpage load really, since I think that the process finished a lot of time ago).
     
  5. pascalfringe

    pascalfringe Member

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    There may be some traffic on your network / dns issues? It updates fast
     
  6. ccosta

    ccosta Registered

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    No. I think that the process has finished. But the webpage shows a permanent 20% :|

    I think I will stop it.

    Thank you very much!
     
  7. hiben

    hiben Member

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    Weird, it updates pretty fast for me. I would leave it for a night to see if something happens. I may be wrong, but I think stopping the update may corrupt cpanel.
     
  8. cPanelJared

    cPanelJared Technical Analyst
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    Before stopping the cPanel update process, especially while it is reporting itself as doing something like updating MySQL, please submit a ticket so we can log in and determine if it is truly stuck and, if so, why. Stopping something like a MySQL update in progress could cause data loss.
     
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