Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel update is taking a lot of time (2+ hours)

Discussion in 'General Discussion' started by ccosta, Dec 6, 2010.

  1. ccosta

    ccosta Registered

    Joined:
    Dec 6, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    Hello all!

    I'm updating my cPanel installation (it's my first update in years).

    I started two hours ago and, in my browser window I can see a progress bar with "20%" and a popup (or similar) indicating "Updating MySQL server".

    Is it possible that the process have finished?. The last information I read in screen is:

    Restoring compiler permissions...Compilers are enabled for unprivileged users.
    ...Done
    Repairing mysql......Done
    Optimizing Databases......Done

    I don't see any upcp process running in my machine.

    Is it possible that the process continue running?. Could it be secure stop the process? Could I check if the process is finished?

    Before start updating I read, in the cPanel page:
    cPanel 11.24.4-R33609 - WHM 11.24.2 - X 3.9

    Now:
    WHM 11.28.52

    Thanks in advance,
    Carlos.
     
  2. GaryT

    GaryT Well-Known Member

    Joined:
    May 19, 2010
    Messages:
    320
    Likes Received:
    3
    Trophy Points:
    68
    Should not take that long.

    Scroll up do you see a password box ? Maybe a security token issue and its waiting for the password to be entered.
     
  3. ccosta

    ccosta Registered

    Joined:
    Dec 6, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    No, I don't see any password box. Just a log of actions taken and a "Updating MySQL server" message.

    (My MySQL server version is now 5.0.67, if it helps):
    Server version: 5.0.67-community MySQL Community Edition (GPL)

    Thank you for your reply.
     
  4. ccosta

    ccosta Registered

    Joined:
    Dec 6, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    The progress bar continues indicating 20%. I think that the best action will be stop the process (stop the webpage load really, since I think that the process finished a lot of time ago).
     
  5. pascalfringe

    pascalfringe Member

    Joined:
    Dec 6, 2010
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    51
    Location:
    Delhi, India
    There may be some traffic on your network / dns issues? It updates fast
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. ccosta

    ccosta Registered

    Joined:
    Dec 6, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    No. I think that the process has finished. But the webpage shows a permanent 20% :|

    I think I will stop it.

    Thank you very much!
     
  7. hiben

    hiben Member

    Joined:
    Dec 3, 2010
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    51
    Weird, it updates pretty fast for me. I would leave it for a night to see if something happens. I may be wrong, but I think stopping the update may corrupt cpanel.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. cPanelJared

    cPanelJared Technical Analyst

    Joined:
    Feb 25, 2010
    Messages:
    1,835
    Likes Received:
    21
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Before stopping the cPanel update process, especially while it is reporting itself as doing something like updating MySQL, please submit a ticket so we can log in and determine if it is truly stuck and, if so, why. Stopping something like a MySQL update in progress could cause data loss.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice