cPanel Update Stuck / Failed - Help

eglwolf

Well-Known Member
Jan 1, 2004
190
0
166
Here is the log from the recent update attempt by cPanel. Can anyone help on what needs to be one to fix this?

Code:
Stale PID file '/var/run/upcp.pid' (pid=13777)
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (5386) at Thu Dec  5 07:12:58 2013
[20131205.071258]   Detected cron=0 (SSH connection detected)
[20131205.071258]   1% complete
[20131205.071258]   Running Standardized hooks
[20131205.071259]   2% complete
[20131205.071259]   mtime on upcp is 1386160812 (Wed Dec  4 04:40:12 2013)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (5388) at Thu Dec  5 07:13:00 2013
[20131205.071300]   Detected version '11.40.0.26' from version file.
[20131205.071300]   --force passed on command line. Upgrade will disregard update config settings.
[20131205.071300]   Using mirror '208.43.129.162' for host 'httpupdate.cpanel.net'.
[20131205.071300]   Target version set to '11.40.0.26'
[20131205.071300]   Checking license
[20131205.071301]   License file check complete
[20131205.071301]   Checking that the RPM DB is OK...
[20131205.072301]   TIMEOUT: RPM DB is not responding after 10 minutes.
[20131205.072301] E Blocker found: Your RPM database appears unstable. It is not possible at the moment to install a simple RPM.
[20131205.072301] W An attempt to up/downgrade to 11.40.0.26 was blocked. Please review blockers.
=> Log closed Thu Dec  5 07:23:01 2013
[20131205.072301]   17% complete
=> Log closed Thu Dec  5 07:23:02 2013
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/maintenance (6703) at Thu Dec  5 07:23:02 2013
[20131205.072302]   21% complete
[20131205.072302]   Purging cpupdate.conf of invalid entries
[20131205.072303]   Processing: Assuring needed symlinks in 3rdparty/bin are in place.
[20131205.072303]    - Processing command `/usr/local/cpanel/scripts/link_3rdparty_binaries`
[20131205.072303]   Processing: Setting clock
[20131205.072303]    - Processing command `/usr/local/cpanel/scripts/rdate`
[20131205.072303]   22% complete
[20131205.072303]   Processing: Checking for immutable files
[20131205.072303]    - Processing command `/usr/local/cpanel/scripts/check_immutable_files`
[20131205.072303]      [6710] Not testing for immutable files, because the test was last run approximately 8 days ago (less than 10 days)
[20131205.072303]   23% complete
[20131205.072303]   Processing: Checking CloudLinux installation
[20131205.072303]    - Processing command `/usr/local/cpanel/bin/cloudlinux_update`
[20131205.072303]   Processing: Checking for corrupt my.cnf and fixing if needed
[20131205.072303]    - Processing command `/usr/local/cpanel/scripts/autorepair mysqlconfopenfileslimit`
[20131205.072303]      [6725] Requesting script ... Done
[20131205.072303]      [6725] Auto Repair is running......Auto Repair is done.
[20131205.072303]   Processing: Updating system packages
[20131205.072303]    - Processing command `/usr/local/cpanel/scripts/rpmup`
[20131205.072404]      [6727] checkyum version 21.1
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

It looks like your RPM database is not responding:

TIMEOUT: RPM DB is not responding after 10 minutes.
Look for any stale RPM and YUM processes with commands such as:

Code:
ps aux|grep rpm
ps aux|grep yum
Use the "kill" command to terminate any processes that you are not actively running. Then, rebuild the RPM database via:

Code:
mkdir /root/old_rpm_dbs/
mv /var/lib/rpm/__db* /root/old_rpm_dbs/
rpm --rebuilddb
Proceed to attempt another cPanel update if this completes successfully:

Code:
/scripts/upcp --force
Thank you.
 
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