Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SOLVED cPanel update to 68 blocked by disabled ipv6

Discussion in 'General Discussion' started by serdg, Dec 4, 2017.

  1. serdg

    serdg Member

    Joined:
    Aug 8, 2016
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Russian Federation
    cPanel Access Level:
    Root Administrator
    Hello,

    Recent cPanel update was blocked with message "FATAL: IPv6 is disabled. You must have the “ipv6” module compiled or loaded into the kernel and the AF_INET6 address family available."

    I have disabled ipv6 on my host by own reason. Is it some workaround to update to new version without ipv6?
    cPanel version: v66.0.34
    OS: CENTOS 6.9
     
    #1 serdg, Dec 4, 2017
    Last edited by a moderator: Dec 4, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,063
    Likes Received:
    347
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    This was posted to the EDGE users list recently:

     
    cPanelMichael likes this.
  3. CCI6267

    CCI6267 Registered

    Joined:
    Dec 14, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Hawaii
    cPanel Access Level:
    Root Administrator
    Hello, I am on CentOS and I am very new to the server and am experiencing this problem with the inability to upgrade. I was wondering if you could send me a link to detailed instructions on how to fix this issue. I would appreciate your assistance. Thank you.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,715
    Likes Received:
    1,705
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The following post includes workaround steps for CentOS if you are using a dedicated server:

    Bad address length for Socket transfer tool error

    However, note that you will need to reach out to your provider for assistance if this is a VPS.

    Thank you.
     
    CCI6267 likes this.
  5. CCI6267

    CCI6267 Registered

    Joined:
    Dec 14, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Hawaii
    cPanel Access Level:
    Root Administrator
    Thanks I am on VPS. Much appreciated.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,715
    Likes Received:
    1,705
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, we tentatively plan to remove the cPanel update blocker for systems lacking IPv6-kernel support and allow these systems to update through cPanel version 70 as part of internal case CPANEL-17617. We will then reintroduce the update blocker as part of cPanel version 72. Additionally, internal case LC-8286 is open to allow the creation of new accounts on IPv4-only systems. I'll monitor both of these cases and update this thread with more information as it becomes available.

    Update: Internal case CPANEL-17617 is included with cPanel version 68.0.28.

    Thank you.
     
    #6 cPanelMichael, Dec 26, 2017
    Last edited: Jan 24, 2018
  7. CCI6267

    CCI6267 Registered

    Joined:
    Dec 14, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Hawaii
    cPanel Access Level:
    Root Administrator
    I wanted to followup on this thread because this is a confusing issue for VPS users. I contacted Godaddy and was told that this error was completely normal on the self-managed servers and that IPV6 is not available. I am not sure how this works for other companies so you should check with them. Thanks
     
  8. jrxpress

    jrxpress Registered

    Joined:
    Sep 26, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New York, New York, United States
    cPanel Access Level:
    Root Administrator

    for those like me that has been trying everything to resolve this annoying nag regarding the cPanel blocker with the ipv6 not been enabled by godaddy on the kernel, keeping your VPS stuck on version 66 ..



    I was able to resolve it and get my VPS running the version 68 after I enabled the Cluster at the WHM panel ..



    Using another dedicated server running at version 68 and enabled the cluster on both server and sent my settings to all configuration cluster servers ( in that case the VPS running v66 ) on Update Preferences.



    I wasn't able to see the results immediately, but on the next day I got complete surprised that it worked and my godaddy vps server was perfect running at version 68.0.28 .. so I decided to share this information for all those like me that has tried everything possible to get there WHM properly updated without any fatal error regarding that ipv6 module...



    P.S. I have also enabled the DNS Cluster as standalone for both servers and not sure if it helped.. but the secret to get your server at the lasted version has been on the cluster configuration !! I got very happy when my server got full updated without any fatal error after weeks of frustration and no help from godaddy support about this issue !!



    I really hope this information help others running the same drama ..
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,715
    Likes Received:
    1,705
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hi @jrxpress,

    It's actually not the cluster setting that allowed it to update, but rather the change we included in cPanel version 68.0.28 (as noted at the end of my previous post):

    Fixed case CPANEL-17617: Initial support for IPv4-only servers.

    Thank you.
     
Loading...

Share This Page