cpanel upgrade hangs at 20% progress

[newbies]

When I tried to upgrade cpanel in WHM, it progresses to 20% and then stops there without further porgress. I have two servers which have the same problem.

Is this a known issue?

 

[rikgarner]

Hi,
Unfortunately we need a few more details to be able to help you with this:

1. Which distro are your servers running
2. Which release tree are you currently running
3. Are you trying to move from one release tree to another
4. What is the last line before it hangs?

You could also try doing it from an SSH session: /scripts/upcp

Rich

 

[javitox]

hi

hello ,

Do you give some time to process the update ??? you only need give some time more to process the update , it normaly take 20 - 30 minuts , but if your server have a lot of account it could be take 1 hour

Bye

 

[newbies]

Thank you guys for reply.

My version is as follows:
WHM 10.8.0 cPanel 10.9.0-R50
RedHat Enterprise 3 i686 - WHM X v3.1.0

Before it hangs, the last line of message disappears too fast to be seen.

I only have 5-10 accounts on both server. It hangs for over 20 mins.

I did an update in shell by running upcp, it went smoothly.

Thanks again.

 

[SageBrian]

hello ,

Do you give some time to process the update ??? you only need give some time more to process the update , it normaly take 20 - 30 minuts , but if your server have a lot of account it could be take 1 hour

Bye

20-30min?
Why would it take that long? Is there something special in the latestestGreatest?

I've never had an update take that long, with over 100 accounts.

I'm on C43 now, going to C48

 

[maggy]

for me it shows a blank screen when it reached 20%, i think thats what o.p. means
if you monitor top in ssh you can see when it finishes because the load drops
in any case yes this is a bug