cPanel Upgrade to Version 76 Stuck

[Connor Warden]

I am trying yo Upgrade cPanel through WHM. At 30% it seems to have frozen while running the process:
Running rpmup (yum -y update).

How do I fix this issue?

Here is the log:

[2018-11-07 09:06:28 -0700]   Processing: Checking RPM DB for corruption
[2018-11-07 09:06:28 -0700]    - Processing command `/usr/local/cpanel/scripts/find_and_fix_rpm_issues`
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Checking that the RPM DB is OK...
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   glibc-2.12-1.212.el6.x86_64
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   glibc-2.12-1.212.el6.i686
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   OK: RPM DB is responding to queries
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Testing if rpm_is_working RPM is installed
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   package rpm_is_working is not installed
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Testing if it's possible to install a simple RPM
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Preparing...                ##################################################
[2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   rpm_is_working              ##################################################
[2018-11-07 09:06:31 -0700]    - Finished in 2.286 seconds
[2018-11-07 09:06:31 -0700]   Processing: Running rpmup (yum -y update)
[2018-11-07 09:06:31 -0700]    - Processing command `/usr/local/cpanel/scripts/rpmup`

 

[cPanelMichael]

Hello @Connor Warden,

Can you confirm how long the update process has been stuck at the /usr/local/cpanel/scripts/rpmup command? This can sometimes take a few minutes, depending on your server's hardware and the amount of packages updating. If it doesn't finish in the next few minutes, please open a support ticket so we can take a closer look to see what's happening. You can post the ticket number here and I'll link this thread to it.

Thank you.

 

[Connor Warden]

2 hours. I started submitting a ticket but it said to contact GoDaddy first so that is what I am doing right now.

 

[cPanelMichael]

Hello @Connor Warden,

Let us know how the outcome once they respond.

Thank you.