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cPanel Upgrade to Version 76 Stuck

Discussion in 'General Discussion' started by Connor Warden, Nov 7, 2018.

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  1. Connor Warden

    Connor Warden Registered

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    I am trying yo Upgrade cPanel through WHM. At 30% it seems to have frozen while running the process:
    Running rpmup (yum -y update).

    How do I fix this issue?

    Here is the log:

    Code:
    [2018-11-07 09:06:28 -0700]   Processing: Checking RPM DB for corruption
    [2018-11-07 09:06:28 -0700]    - Processing command `/usr/local/cpanel/scripts/find_and_fix_rpm_issues`
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Checking that the RPM DB is OK...
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   glibc-2.12-1.212.el6.x86_64
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   glibc-2.12-1.212.el6.i686
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   OK: RPM DB is responding to queries
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Testing if rpm_is_working RPM is installed
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   package rpm_is_working is not installed
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Testing if it's possible to install a simple RPM
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   Preparing...                ##################################################
    [2018-11-07 09:06:31 -0700]      [/usr/local/cpanel/scripts/find_and_fix_rpm_issues]   rpm_is_working              ##################################################
    [2018-11-07 09:06:31 -0700]    - Finished in 2.286 seconds
    [2018-11-07 09:06:31 -0700]   Processing: Running rpmup (yum -y update)
    [2018-11-07 09:06:31 -0700]    - Processing command `/usr/local/cpanel/scripts/rpmup`
     
    #1 Connor Warden, Nov 7, 2018
    Last edited by a moderator: Nov 7, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Connor Warden,

    Can you confirm how long the update process has been stuck at the /usr/local/cpanel/scripts/rpmup command? This can sometimes take a few minutes, depending on your server's hardware and the amount of packages updating. If it doesn't finish in the next few minutes, please open a support ticket so we can take a closer look to see what's happening. You can post the ticket number here and I'll link this thread to it.

    Thank you.
     
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  3. Connor Warden

    Connor Warden Registered

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    2 hours. I started submitting a ticket but it said to contact GoDaddy first so that is what I am doing right now.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Connor Warden,

    Let us know how the outcome once they respond.

    Thank you.
     
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