cPanel url redirect has stopped working

David_spm

Well-Known Member
May 28, 2017
57
0
6
Thailand
cPanel Access Level
Root Administrator
I had a page on one of my sites redirecting to another domain, this was setup via Redirects in Cpanel.

It seems that the redirect has stopped working now and yes in Redirects it is still setup. Nothing has changed on the site.

thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Feel free to post the ticket number here and we will update this thread with the outcome.

Thank you.
 

David_spm

Well-Known Member
May 28, 2017
57
0
6
Thailand
cPanel Access Level
Root Administrator
edit my apologies, I was mixed up with my forum account here and the root account for WHM :|

These are the ticket details:

server ip address: - Removed -
support access ID: - Removed -

and I already granted server support to cpanel there
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello,

The ticket number is a seven digit number associated with the support request. Feel free to post that here, or let us know the outcome once the ticket is closed.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
That was the support ID, as opposed to the ticket number. Alternatively, feel free to send me a private message with the email address you are using in the support ticket.

Thank you.
 

David_spm

Well-Known Member
May 28, 2017
57
0
6
Thailand
cPanel Access Level
Root Administrator
That was the support ID, as opposed to the ticket number. Alternatively, feel free to send me a private message with the email address you are using in the support ticket.

Thank you.
ok this is the support ticket ID

8894821

I should add that I got this after trying to go through the support ticket process again and give server access same as before but it gave me this error

Error: WHM Authorization failed with the following error: The server detected that an SSH key for user “REMOVED.ssh” in Ticket ID “8894821” and Server “1” already exists. Run the following cPanel script and refresh your browser: /scripts/updatesupportauthorizations. You may skip this server or correct the problem and try again.