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cPanel url redirect has stopped working

Discussion in 'General Discussion' started by David_spm, Sep 13, 2017.

  1. David_spm

    David_spm Member

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    I had a page on one of my sites redirecting to another domain, this was setup via Redirects in Cpanel.

    It seems that the redirect has stopped working now and yes in Redirects it is still setup. Nothing has changed on the site.

    thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Check to see if this is related to the topic discussed on the following thread:

    SOLVED - Latest cPanel Update causes 404 errors

    Thank you.
     
  3. David_spm

    David_spm Member

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    no I dont have any .local files in /var/cpanel/templates/apache2_4

    and nothing else has been changed on the site that Im aware of
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
  5. David_spm

    David_spm Member

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    ok thanks done that
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
  7. David_spm

    David_spm Member

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    I have just logged into tickets.cpanel.net and I see no tickets there? I went through a lengthy process yesterday to submit all the details including server shh access so please clarify about this urgently.
     
  8. David_spm

    David_spm Member

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    edit my apologies, I was mixed up with my forum account here and the root account for WHM :|

    These are the ticket details:

    server ip address: - Removed -
    support access ID: - Removed -

    and I already granted server support to cpanel there
     
    #8 David_spm, Sep 20, 2017 at 4:02 AM
    Last edited by a moderator: Sep 20, 2017 at 4:20 AM
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The ticket number is a seven digit number associated with the support request. Feel free to post that here, or let us know the outcome once the ticket is closed.

    Thank you.
     
  10. David_spm

    David_spm Member

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    I already posted the support ticket number here a few hrs ago but its been removed?
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    That was the support ID, as opposed to the ticket number. Alternatively, feel free to send me a private message with the email address you are using in the support ticket.

    Thank you.
     
  12. David_spm

    David_spm Member

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    ok this is the support ticket ID

    8894821

    I should add that I got this after trying to go through the support ticket process again and give server access same as before but it gave me this error

    Error: WHM Authorization failed with the following error: The server detected that an SSH key for user “REMOVED.ssh” in Ticket ID “8894821” and Server “1” already exists. Run the following cPanel script and refresh your browser: /scripts/updatesupportauthorizations. You may skip this server or correct the problem and try again.
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like the opened ticket is empty. Can you reply to that ticket with a description of the problem?

    Thank you.
     
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