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cPanel User Config permission issues

Discussion in 'General Discussion' started by JordanP, Apr 30, 2013.

  1. JordanP

    JordanP Registered

    Apr 30, 2013
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    Root Administrator

    So when a new account is created (under root, or a reseller) or modified, when logging into cPanel they will get the error:
    I checked /usr/local/cpanel/logs/error_log and found out that cPanel was unable to read the user config file. I then chmodded the file to 744 and there were no issues and cPanel loaded fine.

    So there is something wrong with the permissions of the files located in /var/cpanel/users and I have no idea why.
    A newly added file (which prevents cPanel from loading) has the following permissions:
    I noticed the existing accounts (which work correctly and were moved to the server using the cpanel migrade function) belong to the the same username group, whereas this belongs to root. This is possibly why. But why is the group being set as root and how do I go about fixing this?
    #1 JordanP, Apr 30, 2013
    Last edited: Apr 30, 2013

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