cPanel user interface not working properly

nesbtesh

Registered
Sep 8, 2014
1
0
1
cPanel Access Level
Root Administrator
My new client hand me in his website yesterday and the previous developer messed up everything I cant connect with ssh and My user interface is messed up I am trying to restart it how do I do this without ssh access.

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Infopro

Well-Known Member
May 20, 2003
17,075
524
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
What happens when you try and Switch Theme to x3 there? Does the menu work at all to select it?

Assuming you can access WHM ok, check that account's Package to see what theme it's set to be using.

While you're there, force an update to cPanel:
WHM » Server Configuration » Update Preferences
 

ASTRAPI

Well-Known Member
Jul 8, 2008
321
0
66
When i login on cpanel as a user the theme is broken

Hi

As rot when i login on my user account all are working great but when i login as a user i can see this:

[Removed]

And the same theme as root is ok :(

Any ideas?

I have only the default themes on cpanel...

Thanks
 
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ASTRAPI

Well-Known Member
Jul 8, 2008
321
0
66
x3 i s the default theme that the user uses and the one that i can see without problems as root....

When i try to change to the other theme "paper something" it logs me out and when i login i am on x3 again but not looking good :(
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,883
2,256
463
Hello :)

Please ensure you attach images directly to this thread instead of posting a link to an external URL. Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

ASTRAPI

Well-Known Member
Jul 8, 2008
321
0
66
An error occurred while parsing the response from the server during ticket submission. :(

Is this maybe related to Cloudlinux or any module?

Ok the problem is if i use mydomain.com:2083 but if i use mainserver and hostname domain is fine:

maindomain.com:2083 and login with the users account...

Maybe it doesn;t like the new second ip for the other domain?
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,883
2,256
463
Have you verified your domain name points to an IP address on the correct cPanel server? As far as opening a ticket, you can use the link in my signature to open a support ticket. Let us know if it still produces an error.

Thank you.