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CPanel Users transfer, but don't show up in WHM

Discussion in 'Data Protection' started by Tony Dobbs, Aug 26, 2015.

  1. Tony Dobbs

    Tony Dobbs Registered

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    I'm having an unusual issue with WHM. I experienced issues with a server that is currently running WHM, so I setup a new one and used the transfer tool to migrate accounts over. For some reason several accounts transferred successfully, but do not show up in the 'list accounts' section of WHM. I cannot figure out what these accounts have in common as this is a very basic setup that is only running a few personal accounts. Any thoughts on what could be the issue here?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Do you notice any specific error messages while migrating your account ?

    I will suggest you please login your new server and check your user in /var/cpanel/users directory and try to execute following command on your server to update /etc/userdomains entries from /var/cpanel/users

    Code:
    /scripts/updateuserdomains
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Are you signed into WHM as the "root" user? Do the accounts exist in the /home directory?

    Thank you.
     
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