cPanel ver. 68.0.12 Create Account Error

[IamRoot]

I have been trying to create a new account after updating to cPanel version 68.0.12 and I am getting a strange error.

When I select Automatically Detect Configuration (recommended), it displays error:

'A fatal error or timeout occurred while processing this device.'

And then a load screen that displays: 'Verifying MX Records and Setting up Databases'



However, any of the other three options allows me to create a cPanel account. For some reason it is only when I select Automatically Detect Configuration (recommended) that it causes an error.

Has anyone ran into this? Any insight on this issue would be appreciated!

 

[24x7server]

Hi,

You will have to check the complete error logs behind the scene in the cpanel error logs:

# tail -f /usr/local/cpanel/logs/error_logs

After you execute above command, try to create a new account and check what error is occurring and send the error here so it can be looked upon.

 

[IamRoot]

Thank you for the speedy response! Below is what I found when I tailed the cPanel error_log after trying to create an account:

[2017-11-11 18:58:07 -0700] info [maintenance] Can't locate /var/cpanel/secdatadir/ip.pag or /var/cpanel/secdatadir/ip.dir.
[2017-11-11 18:58:09 -0700] info [check_mysql] starting mysqlcheck on mysql (PID 12072)
[2017-11-11 18:58:09 -0700] info [check_mysql] mysqlcheck of mysql is finished (PID 12072)
[2017-11-11 18:58:09 -0700] info [check_mysql] mysqlcheck found no errors on mysql
[2017-11-11 18:58:10 -0700] info [cPanel] Loading default httpupdate source
[2017-11-11 18:58:10 -0700] info [cPanel] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2017-11-11 18:58:10 -0700] info [cPanel] Successfully verified signature for cpanel (key types: release).
==> cpsrvd 11.68.0.12 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
[2017-11-11 18:59:08 -0700] die [Internal Death while parsing [stdin] 12210] Bad address length for Socket::inet_ntop on AF_INET6; got 4, should be 16 at /usr/local/cpanel/Cpanel/Ips.pm line 49.
 at /usr/local/cpanel/Cpanel/Ips.pm line 48.
        Cpanel::Ips::__ANON__(1, HASH(0x56fc7d8), __CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/Linux/Netlink.pm line 176
        Cpanel::Linux::Netlink::netlink_transaction("header", ARRAY(0x2fb5698), "message", HASH(0x56fcd40), "sock", GLOB(0x56fc910), "send_pack_obj", Cpanel::Pack=HASH(0x56fc898), ...) called at /usr/local/cpanel/Cpanel/Ips.pm line 57
        Cpanel::Ips::fetchipv6list() called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 81
        Whostmgr::DNS::MX::checkmx(__CPANEL_HIDDEN__, ARRAY(0x30e0390), __CPANEL_HIDDEN__, 0, 0) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1353
        Whostmgr::Accounts::Create::_wwwacct(__CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, undef, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1968
        Whostmgr::Accounts::Create::__createaccount(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2018
        Whostmgr::Accounts::Create::_createaccount(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at whostmgr/bin/whostmgr5.pl line 750
        main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 218


Bad address length for Socket::inet_ntop on AF_INET6; got 4, should be 16 at /usr/local/cpanel/Cpanel/Ips.pm line 49.
[2017-11-11 18:59:08 -0700] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x34abd00)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x34abd00), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", IO::Handle=GLOB(0x34ab498), "subprocess_write_handle", IO::Handle=GLOB(0x34ab3d8), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 6667
        cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacct") called at cpsrvd.pl line 5852
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1651
        cpanel::cpsrvd::dodoc(HASH(0x14d8458)) called at cpsrvd.pl line 1429
        cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 877
        cpanel::cpsrvd::script() called at cpsrvd.pl line 324
warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended.

 

[24x7server]

Hi,
------------------------ ------------------------
[2017-11-11 18:59:08 -0700] die [Internal Death while parsing [stdin] 12210] Bad address length for Socket::inet_ntop on AF_INET6; got 4, should be 16 at /usr/local/cpanel/Cpanel/Ips.pm line 49.
------------------------ ------------------------
Here is the think to be focused on. it appears some sort of perl issue occurring. Submit a ticket to the cPanel with the logs provided in this section.

 

[cPanelMichael]

Hello,

That error message typically occurs when you are using a system without an IPv6-enabled kernel. This is required per the following document:

Installation Guide - System Requirements - Documentation - cPanel Documentation

IPv6 kernel support
cPanel & WHM and cPanel DNSONLY require that your kernel includes the ipv6 module, or includes that functionality directly within the kernel.

• If your kernel does not include it in the ipv6 module, the AF_INET6 address family must also be available.
• Most distributed kernels include this support by default. However, some users of custom kernels may experience problems.

If this is a VPS, check with your VPS hosting provider to see if they can enable IPv6 in the kernel.

Thank you.

 

[cPanelMichael]

Hello,

To update, we tentatively plan to remove the cPanel update blocker for systems lacking IPv6-kernel support and allow these systems to update through cPanel version 70 as part of internal case CPANEL-17617. We will then reintroduce the update blocker as part of cPanel version 72. Additionally, internal case LC-8286 is open to allow the creation of new accounts on IPv4-only systems. I'll monitor both of these cases and update this thread with more information as it becomes available.

Thank you.