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cPanel version change from “11.50.0.30” to “11.50.1.3” failed during updatenow.

Discussion in 'General Discussion' started by webstyler, Sep 23, 2015.

  1. webstyler

    webstyler Well-Known Member

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    A lot of server report same error .. ??


    Code:
    --
    [2015-09-23 07:14:05 +0200] E HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0
    [2015-09-23 07:14:05 +0200] Retrying download of /cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list.bz2 (attempt 2/5): HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0 at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 41831.
    [2015-09-23 07:25:49 +0200] E HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0
    [2015-09-23 07:25:49 +0200] Retrying download of /cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list.bz2 (attempt 3/5): HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0 at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 41831.
    [2015-09-23 07:37:49 +0200] E HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0
    [2015-09-23 07:37:49 +0200] Retrying download of /cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list.bz2 (attempt 4/5): HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0 at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 41831.
    [2015-09-23 07:49:49 +0200] E HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0
    [2015-09-23 07:49:49 +0200] Retrying download of /cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list.bz2 (attempt 5/5): HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0 at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 41831.
    [2015-09-23 08:01:49 +0200] E HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0
    [2015-09-23 08:01:49 +0200] The Administrator will be notified to review this output when this script completes
    [2015-09-23 08:01:49 +0200] E Unable to stage file from /binaries/linux-c6-x86_64/bin/admin/Cpanel/list => /usr/local/cpanel/bin/admin/Cpanel/list: HTTP download returned an error while downloading “/cpanelsync/11.50.1.3/binaries/linux-c6-x86_64/bin/admin/Cpanel/list” to “/usr/local/cpanel/bin/admin/Cpanel/list-cpanelsync”: 0 at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 41831.
    [2015-09-23 08:01:49 +0200] The Administrator will be notified to review this output when this script completes
    => Log closed Wed Sep 23 08:01:49 2015
    [2015-09-23 08:01:49 +0200] E Sync child 6486 exited with signal: 0 and code: 1
    [2015-09-23 08:01:49 +0200] The Administrator will be notified to review this output when this script completes
    [2015-09-23 08:01:49 +0200] E Failed to deserialize staged_files from: /var/tmp/3451.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.FDfbgzTa8JLLEEY_.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 28662.
    [2015-09-23 08:01:49 +0200] The Administrator will be notified to review this output when this script completes
    [2015-09-23 08:01:49 +0200] ***** FATAL: Failed to stage “cpanel changes” because of an error: Failed to deserialize staged_files from: /var/tmp/3451.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.FDfbgzTa8JLLEEY_.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 28662.
    
    
     
    #1 webstyler, Sep 23, 2015
    Last edited by a moderator: Sep 23, 2015
  2. Tom Risager

    Tom Risager Well-Known Member

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    It may be an issue with the mirrors - we had an update fail yesterday after trying to stage files for more than four hours. We restarted it, and it succeeded after running for around three hours).

    There was a forum thread discussing it, but it has since been removed for some reason.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    This thread?
    Slow updates - cPanel Forums
     
  4. Tom Risager

    Tom Risager Well-Known Member

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    Yep, that's the one.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you run "/scripts/upcp --force" and let us know if the issue persists? It's possible you encountered a temporary issue with our update servers.

    Thank you.
     
  6. DynamiteDJ

    DynamiteDJ Registered

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    I am receiving the same problem, upon running /scripts/upcp --force i received the following errors.

    Code:
    root@server9 [~]# /scripts/upcp --force
    Stale PID file '/var/run/upcp.pid' (pid=29735)
    --------------------------------------------------------------------------------                                                                                                 --------------------
    => Log opened from cPanel Update (upcp) - Slave (11214) at Thu Sep 24 08:47:22 2                                                                                                 015
    [2015-09-24 09:47:22 +0100]   Detected cron=1 (default)
    [2015-09-24 09:47:22 +0100]   1% complete
    [2015-09-24 09:47:22 +0100]   Running Standardized hooks
    [2015-09-24 09:47:22 +0100]   2% complete
    [2015-09-24 09:47:22 +0100]   mtime on upcp is 1434583171 (Thu Jun 18 00:19:31 2                                                                                                 015)
    --------------------------------------------------------------------------------                                                                                                 --------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (11216) at Thu Sep 24 08:                                                                                                 47:23 2015
    [2015-09-24 08:47:24 +0100]   Retrieved public key from vendor: cpanel, category                                                                                                 : release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
    [2015-09-24 08:47:25 +0100]   Retrieved public key from vendor: cpanel, category                                                                                                 : development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
    [2015-09-24 08:47:25 +0100]   Retrieved public key from vendor: cpanel, category                                                                                                 : development-sts, url: https://securedownloads.cpanel.net/STSTestKey.asc
    [2015-09-24 08:47:25 +0100]   Detected version '11.50.0.31' from version file.
    [2015-09-24 08:47:25 +0100]   Running version '11.50.0.31' of updatenow.
    [2015-09-24 08:47:25 +0100]   --force passed on command line. Upgrade will disre                                                                                                 gard update config settings.
    [2015-09-24 08:47:25 +0100]   Using mirror '208.109.109.239' for host 'httpupdat                                                                                                 e.cpanel.net'.
    [2015-09-24 08:47:28 +0100]   Using mirror '52.28.145.234' for host 'httpupdate.                                                                                                 cpanel.net'.
    [2015-09-24 08:47:28 +0100]   Successfully verified signature for cpanel (key ty                                                                                                 pes: release).
    [2015-09-24 08:47:28 +0100]   Target version set to '11.50.1.3'
    [2015-09-24 08:47:28 +0100]   Switching to 11.50.1.3 to determine if we can reac                                                                                                 h that version without failure.
    [2015-09-24 08:47:28 +0100]   Retrieving and staging /cpanelsync/11.50.1.3/cpane                                                                                                 l/scripts/updatenow.static.bz2
    [2015-09-24 08:47:28 +0100]   Using mirror '52.28.145.234' for host 'httpupdate.                                                                                                 cpanel.net'.
    [2015-09-24 08:59:11 +0100] Retrying download of /cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2 (attempt 2/5): Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2'.
    [2015-09-24 09:11:11 +0100] Retrying download of /cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2 (attempt 3/5): Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2'.
    [2015-09-24 09:23:13 +0100] Retrying download of /cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2 (attempt 4/5): Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2'.
    [2015-09-24 09:35:18 +0100] Retrying download of /cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2 (attempt 5/5): Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2'.
    [2015-09-24 09:18:22 +0100] The Administrator will be notified to review this output when this script completes
    [2015-09-24 09:18:22 +0100] ***** FATAL: Failed to download updatenow.static from server: Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/11.50.1.3/cpanel/scripts/updatenow.static.bz2'
    
    Any other suggestions please?
     
    #6 DynamiteDJ, Sep 24, 2015
    Last edited by a moderator: Sep 24, 2015
  7. Goran Jakovljević

    Goran Jakovljević Registered

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    Code:
    [2015-09-24 11:55:05 +0200]  Retrieving and staging /cpanelsync/11.50.1.3/cpanel/whostmgr/docroot/templates/mod_security/views/editVendorController-de.js.gz
    [2015-09-24 11:55:06 +0200] E Sync child 5991 exited with signal: 9 and code: 0
    [2015-09-24 11:55:06 +0200]  The Administrator will be notified to review this output when this script completes
    [2015-09-24 11:55:06 +0200] E Failed to deserialize staged_files from: /var/tmp/5367.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.01ymWXAS_LlJEtsQ.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 28662.
    [2015-09-24 11:55:06 +0200]  The Administrator will be notified to review this output when this script completes
    [2015-09-24 11:55:06 +0200] ***** FATAL: Failed to stage “cpanel changes” because of an error: Failed to deserialize staged_files from: /var/tmp/5367.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.01ymWXAS_LlJEtsQ.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 28662.
    [2015-09-24 11:55:06 +0200]  The Administrator will be notified to review this output when this script completes
    => Log closed Thu Sep 24 11:55:06 2015
    [2015-09-24 11:55:06 +0200]  17% complete
    => Log closed Thu Sep 24 11:55:06 2015
    
    Here is an output of '/scripts/upcp --force'.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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  9. foncho

    foncho Registered

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    i am receiving this problem too:

    With: /scripts/upcp --force

    From here crash the update:

    Code:
    [2015-10-21 07:58:03 -0430]   Retrying download of /cpanelsync/11.52.0.17/binaries/linux-c6-x86_64/cgi-sys/guestbook.cgi.xz (attempt 2/5): Failed to decompress XZ data from '/usr/local/cpanel/cgi-sys/guestbook.cgi-cpanelsync' at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 35403, <$__ANONIO__> line 146.
    [2015-10-21 07:58:08 -0430]   Retrying download of /cpanelsync/11.52.0.17/binaries/linux-c6-x86_64/cgi-sys/guestbook.cgi.xz (attempt 3/5): Failed to decompress XZ data from '/usr/local/cpanel/cgi-sys/guestbook.cgi-cpanelsync' at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 35403, <$__ANONIO__> line 148.
    [2015-10-21 07:58:08 -0430]   Retrying download of /cpanelsync/11.52.0.17/binaries/linux-c6-x86_64/cgi-sys/guestbook.cgi.xz (attempt 4/5): Failed to decompress XZ data from '/usr/local/cpanel/cgi-sys/guestbook.cgi-cpanelsync' at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 35403, <$__ANONIO__> line 150.
    [2015-10-21 07:58:09 -0430]   Retrying download of /cpanelsync/11.52.0.17/binaries/linux-c6-x86_64/cgi-sys/guestbook.cgi.xz (attempt 5/5): Failed to decompress XZ data from '/usr/local/cpanel/cgi-sys/guestbook.cgi-cpanelsync' at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 35403, <$__ANONIO__> line 152.
    [2015-10-21 07:58:09 -0430]   The Administrator will be notified to review this output when this script completes
    [2015-10-21 07:58:09 -0430] E Unable to stage file from /binaries/linux-c6-x86_64/cgi-sys/guestbook.cgi => /usr/local/cpanel/cgi-sys/guestbook.cgi: Failed to decompress XZ data from '/usr/local/cpanel/cgi-sys/guestbook.cgi-cpanelsync' at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 35403, <$__ANONIO__> line 154.
    [2015-10-21 07:58:09 -0430]   The Administrator will be notified to review this output when this script completes
    => Log closed Wed Oct 21 07:58:09 2015
    [2015-10-21 07:58:09 -0430] E Sync child 7979 exited with signal: 0 and code: 1
    [2015-10-21 07:58:09 -0430]   The Administrator will be notified to review this output when this script completes
    [2015-10-21 07:58:09 -0430] E Failed to deserialize staged_files from: /var/tmp/32198.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.yu0XyV05vX4aDes7.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 25083.
    [2015-10-21 07:58:09 -0430]   The Administrator will be notified to review this output when this script completes
    [2015-10-21 07:58:09 -0430] ***** FATAL: Failed to stage “cpanel changes” because of an error: Failed to deserialize staged_files from: /var/tmp/32198.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.yu0XyV05vX4aDes7.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 25083.
    [2015-10-21 07:58:09 -0430]   The Administrator will be notified to review this output when this script completes
    => Log closed Wed Oct 21 07:58:09 2015
    [2015-10-21 07:58:21 -0430]   17% complete
    [2015-10-21 07:58:21 -0430] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1445429665.log --force` failed, exited with code 12 (signal = 0)
    => Log closed Wed Oct 21 07:58:33 2015
    
    
     
    #9 foncho, Oct 21, 2015
    Last edited by a moderator: Oct 21, 2015
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know if the issue persists? It's possible there was a temporary issue with the mirror you were using at the time of your last update attempt.

    Thank you.
     
  11. upsforum

    upsforum Well-Known Member

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    I have the same problem

    Code:
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/js/boxes_combined.js.xz
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/styled/retro/sprites/icon_spritemap.png.xz
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/index.auto.tmpl.xz
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/js/x3mailmain_optimized.js.xz
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/mail/greylisting/index.min.css.xz
    => Log closed Sat Dec 12 15:19:41 2015
    [2015-12-12 15:19:41 +0100]   Sync child 1927 exited cleanly.
    [2015-12-12 15:19:41 +0100]   Staging cpanel changes
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/binaries/linux-c6-x86_64/.cpanelsync.bz2
    [2015-12-12 15:19:41 +0100]   Using mirror '85.13.201.2' for host 'httpupdate.cpanel.net'.
    [2015-12-12 15:19:41 +0100]   Successfully verified signature for cpanel (key types: release).
    [2015-12-12 15:19:41 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/cpanel/.cpanelsync.bz2
    [2015-12-12 15:19:42 +0100]   Successfully verified signature for cpanel (key types: release).
    [2015-12-12 15:19:42 +0100]   Maximum sync children set to 1 based on 2326M available memory.
    [2015-12-12 15:19:42 +0100]   Staging files for binaries/linux-c6-x86_64
    [2015-12-12 15:21:01 +0100] ***** FATAL: Failed to stage âcpanel changesâ
                                                                             [2015-12-12 15:21:01 +0100]   The Administrator will be notified to review this output when this script completes
    => Log closed Sat Dec 12 15:21:01 2015
    [2015-12-12 15:21:02 +0100]   17% complete
    [2015-12-12 15:21:02 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1449929882.log --force` failed, exited with code 12 (signal = 0)
    => Log closed Sat Dec 12 15:21:06 2015
    this is my log
     
    #11 upsforum, Dec 12, 2015
    Last edited by a moderator: Dec 12, 2015
  12. cPanelMichael

    cPanelMichael Forums Analyst
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  13. upsforum

    upsforum Well-Known Member

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    Code:
    root@vps10 [~]# host httpupdate.cpanel.net
    httpupdate.cpanel.net has address 216.246.55.158
    httpupdate.cpanel.net has address 75.126.236.226
    httpupdate.cpanel.net has address 122.201.72.171
    httpupdate.cpanel.net has address 216.14.113.158
    root@vps10 [~]# echo HTTPUPDATE=216.14.113.158 >> /etc/cpsources.conf
    root@vps10 [~]# /scripts/upcp --force
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (14286) at Wed Dec 16 08:49:32 2015
    [2015-12-16 08:49:32 +0100]   Detected cron=0 (--force passed on command line)
    [2015-12-16 08:49:32 +0100]   1% complete
    [2015-12-16 08:49:32 +0100]   Running Standardized hooks
    [2015-12-16 08:49:32 +0100]   2% complete
    [2015-12-16 08:49:32 +0100]   mtime on upcp is 1444871696 (Thu Oct 15 03:14:56 2015)
    ...
    ...
    ...
    [2015-12-16 08:51:47 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/styled/retro/sprites/icon_spritemap.png.xz
    [2015-12-16 08:51:48 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/index.auto.tmpl.xz
    [2015-12-16 08:51:48 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/js/x3mailmain_optimized.js.xz
    [2015-12-16 08:51:48 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/paper_lantern/mail/greylisting/index.min.css.xz
    => Log closed Wed Dec 16 08:51:48 2015
    [2015-12-16 08:51:48 +0100]   Sync child 15452 exited cleanly.
    [2015-12-16 08:51:48 +0100]   Staging cpanel changes
    [2015-12-16 08:51:48 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/binaries/linux-c6-x86_64/.cpanelsync.bz2
    [2015-12-16 08:51:49 +0100]   Using mirror '216.14.113.158' for host '216.14.113.158'.
    [2015-12-16 08:51:49 +0100]   Successfully verified signature for cpanel (key types: release).
    [2015-12-16 08:51:49 +0100]   Retrieving and staging /cpanelsync/11.52.1.3/cpanel/.cpanelsync.bz2
    [2015-12-16 08:51:52 +0100]   Successfully verified signature for cpanel (key types: release).
    [2015-12-16 08:51:52 +0100]   Maximum sync children set to 1 based on 1774M available memory.
    [2015-12-16 08:51:52 +0100]   Staging files for binaries/linux-c6-x86_64
    [2015-12-16 08:53:18 +0100] ***** FATAL: Failed to stage âcpanel changesâ
                                                                             [2015-12-16 08:53:18 +0100]   The Administrator will be notified to review this output when this script completes
    => Log closed Wed Dec 16 08:53:18 2015
    [2015-12-16 08:53:19 +0100]   17% complete
    [2015-12-16 08:53:19 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1450252172.log --force` failed, exited with code 12 (signal = 0)
    => Log closed Wed Dec 16 08:53:24 2015
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Could you let us know why you are forcing the use of a specific mirror in the /etc/cpsources.conf file? My previous response was intended as a genuine question, not as a suggestion to do so. It's typically a good idea to remove that file unless you have a specific requirement for it. Also, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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