cPanel version change from “11.94.0.12” to “11.96.0.11” failed during updatenow.

[hmaddy]

The system detected an error during the cPanel & WHM version change from “11.94.0.12” to “11.96.0.11”, which prevented the updatenow process from completing normally.

Review the attached log for further details.​ [2021-07-17 19:34:00 +0000] cpanel-knownproxies-data-96.0-2.cp1196.noarch [2021-07-17 19:34:00 +0000] cpanel-perl-532-File-Path-Tiny-1.0-1.cp1196.noarch [2021-07-17 19:34:00 +0000] cpanel-perl-532-Cpanel-XSLib-0.05-1.cp1196.x86_64 [2021-07-17 19:34:00 +0000] cpanel-perl-532-DNS-Unbound-0.20-1.cp1194.x86_64 [2021-07-17 19:34:01 +0000] cpanel-git-templates-2.30.1-1.cp1194.x86_64 [2021-07-17 19:34:01 +0000] cpanel-git-2.30.1-1.cp1194.x86_64 [2021-07-17 19:34:01 +0000] cpanel-geoipfree-data-94.0-1.cp1194.noarch [2021-07-17 19:34:01 +0000] cpanel-jquery-3.2.0-1.cp1186.noarch [2021-07-17 19:34:01 +0000] exim-4.94.2-2.cp1194.x86_64 [2021-07-17 19:34:02 +0000] cpanel-ng-cpanel-mysql-manager-2-1.cp1194.noarch [2021-07-17 19:34:02 +0000] cpanel-git-gitweb-2.30.1-1.cp1194.x86_64 [2021-07-17 19:34:02 +0000] cpanel-perl-532-URI-XSEscape-0.001000-1.cp1194.x86_64 [2021-07-17 19:34:03 +0000] cpanel-ng-whm-transfer-cpanel-account-28-1.cp1194.noarch [2021-07-17 19:34:03 +0000] cpanel-perl-532-Net-Google-Drive-Simple-0.14-1.cp1194.noarch [2021-07-17 19:34:03 +0000] cpanel-ng-whm-link-server-nodes-24-1.cp1194.noarch [2021-07-17 19:34:03 +0000] cpanel-perl-532-File-Path-Tiny-0.9-1.cp1194.noarch [2021-07-17 19:34:04 +0000] cpanel-perl-532-Cpanel-XSLib-0.04-1.cp1194.x86_64 [2021-07-17 19:34:04 +0000] cpanel-unbound-1.9.4-3.cp1186.x86_64 [2021-07-17 19:34:04 +0000] Releasing lock for Cpanel::RPM::Versions::File [2021-07-17 19:34:04 +0000] Hooks system enabled. [2021-07-17 19:34:04 +0000] Checking for and running RPM::Versions 'post' hooks for any RPMs about to be installed [2021-07-17 19:34:04 +0000] All required 'post' hooks have been run [2021-07-17 19:34:04 +0000] Restoring service monitoring. [2021-07-17 19:34:04 +0000] All files have been updated. => Log closed Sat Jul 17 19:34:04 2021

The system generated this notice on Saturday, July 17, 2021 at 7:34:05 PM UTC. “Update Failures” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager

 

[kodeslogic]

Shared logs do not have much information about why it failed. Please share more logs from /var/cpanel/updatelogs/updated.{TIMESTAMP}.log

 

[cPRex]

What @kodeslogic said - the logs above do not indicate a failure. Check the logs and see if you can find the reason for the specific failure.