cpanel/webhosting manager

I don't know if this is the right place to ask this question but here it goes anyway. sorry if in wrong spot.

I have hosting business and when I give a customer lets say master rights so they can resell resellers or cpanel accounts.

But when I click on their cpanel and scroll down to their webhost manager Icon and click on it. it asks for the username and password from me. I'm already in the cpanel so why would it ask for this info. Shouldn't I just be let in?

This would make it 100% easier for me to help my customers with their customers if I had access.

example
Click on my customers cpanel from my WHM then click on their webhost manager so I'm in their WHM so then I could click on their customer site so I can look and try and fix the problem.

Anyway is there a setting that needs changed or what needs to be done to make this able to happen?

Thanks
Charles

 

Your first statement is right I'm logged in as the root user and work my way down the ladder. (For the lack of a better word)

Just to login to their cpanel ONLY I would need their username and password. Thats the problem I do NOT know it since the passwords are created on there own when I first create their account.

There has to be some kind of fix or something I'm doing wrong to get in. I have no way in to my customers sites or their customer sites and if they say something is wrong I need a way to be able to check it. The ONLY way I know now is to have them email me their info which is kind of dumb since the icon is right there just doesn't seem to work right.

Anyone know a work around then?

Thanks
Charles

 

Thanks but it didn't work.

I used their username and MY root password. Was this correct?

Thanks
Charles

 

ok tried that and that didn't work either. Hummmmm

But thanks anyway

Charles