By mistake our server is upgraded to the latest release cPanel/WHM 11.36 version and now Pure-FTPD is not working any more, the password is correct but its not authenticating, I have checked the Release Note and found out that the auth module is located at /usr/local/cpanel/bin/pureauth but not sure how to use it with the existing Pure-FTPD any help from the cPanel engineers really help me to resolve the issue....
Hello 
Could you open a support ticket so we can take a closer look? You can open a ticket using the following URL:
Submit A Ticket
Please post the ticket number here so we can track the issue.
Thank you.
Could you open a support ticket so we can take a closer look? You can open a ticket using the following URL:
Submit A Ticket
Please post the ticket number here so we can track the issue.
Thank you.
Imagine how many trouble tickets you guys would save if you would POST THE ANSWERS HERE. Oh my god. Every time we run into a problem, we see the same problem on the forum here and the solution is to open a ticket with you guys. How insanely useless is that?
Here's the fix for anyone else who experiences this problem:
ln -s /usr/local/cpanel/bin/pureauth /usr/sbin/pureauth
Was that so hard? FFS....
Here's the fix for anyone else who experiences this problem:
ln -s /usr/local/cpanel/bin/pureauth /usr/sbin/pureauth
Was that so hard? FFS....
We try very hard to provide solutions here in the forum. That is why we so often ask forum users to provide their ticket numbers here, so that we can follow up and post the solution here. If we do not have a ticket number associated with a forum post, we cannot follow up here in the forum. We also very often post guides for fixing very common problems we see on multiple servers.
The reason we so often ask for a ticket is that, unless a problem is very common, it is often difficult to determine that from output that can be provided in a public forum. Direct investigation is often necessary to confirm a particular problem, and for that we need a ticket so that we can securely log into the server.
The reason we so often ask for a ticket is that, unless a problem is very common, it is often difficult to determine that from output that can be provided in a public forum. Direct investigation is often necessary to confirm a particular problem, and for that we need a ticket so that we can securely log into the server.
Infopro
Well-Known Member
Show me what you mean if you could please.. Many issues are solved on these forums every day and most threads have no mention of opening a ticket.
cPanel Technical Support is the best in the industry, in my opinion. If an issue with your server needs direct attention, and cPanel needs access to the server to take a closer look, they'll need login details. To get those details to the Support team, you'll need to open a ticket. If you've just updated to a new version of cPanel and find somethings not working correctly afterward, you should open a ticket too, so that cPanel Technical Support can solve it for you, and, track other instances of the issue itself. The ticket system is designed for this, the forums are not.
The forums are here for user to user support, with the added bonus of having cPanel Technical Support Specialists on board here each day to try and help users with problems, if possible, without ever opening a ticket to support.
User to user support like this:
GJ! Thanks for helping others.
