The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel/WHM 11.36 issue with Pure-FTPd

Discussion in 'General Discussion' started by Shane_from_UK, Jan 29, 2013.

  1. Shane_from_UK

    Shane_from_UK Active Member

    Joined:
    Sep 14, 2008
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    By mistake our server is upgraded to the latest release cPanel/WHM 11.36 version and now Pure-FTPD is not working any more, the password is correct but its not authenticating, I have checked the Release Note and found out that the auth module is located at /usr/local/cpanel/bin/pureauth but not sure how to use it with the existing Pure-FTPD any help from the cPanel engineers really help me to resolve the issue....
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,711
    Likes Received:
    658
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you open a support ticket so we can take a closer look? You can open a ticket using the following URL:

    Submit A Ticket

    Please post the ticket number here so we can track the issue.

    Thank you.
     
  3. Pat H

    Pat H Member

    Joined:
    Oct 28, 2005
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Canada
    cPanel Access Level:
    Root Administrator
    Imagine how many trouble tickets you guys would save if you would POST THE ANSWERS HERE. Oh my god. Every time we run into a problem, we see the same problem on the forum here and the solution is to open a ticket with you guys. How insanely useless is that?

    Here's the fix for anyone else who experiences this problem:

    ln -s /usr/local/cpanel/bin/pureauth /usr/sbin/pureauth

    Was that so hard? FFS....
     
  4. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    We try very hard to provide solutions here in the forum. That is why we so often ask forum users to provide their ticket numbers here, so that we can follow up and post the solution here. If we do not have a ticket number associated with a forum post, we cannot follow up here in the forum. We also very often post guides for fixing very common problems we see on multiple servers.

    The reason we so often ask for a ticket is that, unless a problem is very common, it is often difficult to determine that from output that can be provided in a public forum. Direct investigation is often necessary to confirm a particular problem, and for that we need a ticket so that we can securely log into the server.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,448
    Likes Received:
    194
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Show me what you mean if you could please.. Many issues are solved on these forums every day and most threads have no mention of opening a ticket.

    cPanel Technical Support is the best in the industry, in my opinion. If an issue with your server needs direct attention, and cPanel needs access to the server to take a closer look, they'll need login details. To get those details to the Support team, you'll need to open a ticket. If you've just updated to a new version of cPanel and find somethings not working correctly afterward, you should open a ticket too, so that cPanel Technical Support can solve it for you, and, track other instances of the issue itself. The ticket system is designed for this, the forums are not.

    The forums are here for user to user support, with the added bonus of having cPanel Technical Support Specialists on board here each day to try and help users with problems, if possible, without ever opening a ticket to support.


    User to user support like this:


    GJ! Thanks for helping others. :)
     
Loading...

Share This Page