cPanel / WHM 96.0.14 Apache Error

[Henry Aspden]

Since updating to 96.0.14 I have been hit with intermittent issues on All Domains.

The server shows very low load, with no spikes in
- Network Activity
- CPU usage
- RAM usage


All sites cannot be accessed except the root hostname server admin is absolutely fine with no issues whatsoever.

Initially I thought this maybe a DNS hosts issue however as it is affecting all domains using different DNS servers that can't be true.

I tried restarting the local DNS server on that server to see if it was an issue there but that did nothing

Also tried restarting mysql itself, this also did nothing.

Restarting the server or PHP-FPM for Apache or Apache seems to resolve the issue for around 6-12 hours before it returned.

Using SAR to look back through logs I see no spikes that are unusual directly beforehand either.

Where should I be looking for the root cause of this issue ?

Thanks

 

[RoseHosting]

Restarting the server or PHP-FPM for Apache or Apache seems to resolve the issue for around 6-12 hours before it returned.

Have you checked your apache/php-fpm error log?

 

[ankeshanand]

What is the error Code/Browser code you are seeing on your Websites?

 

[Henry Aspden]

What is the error Code/Browser code you are seeing on your Websites?

Just ERR_TIMED_OUT

 

[ankeshanand]

Just ERR_TIMED_OUT

Seems like a Firewall Problem or Service Down problem as your Port 80/443 is unreachable. Could you check and paste the following output:

service httpd status

If CSF is Installed, Disable it using:

csf -x

and try accessing again.

 

[Henry Aspden]

Have you checked your apache/php-fpm error log?

Error code from /var/log/apache2/error_log

[Sun Aug 01 09:50:11.956434 2021] [proxy:error] [pid 113629:tid 47371378194176] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956447 2021] [proxy_fcgi:error] [pid 113629:tid 47371378194176] [client 86.19.31.152:50498] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.956444 2021] [proxy:error] [pid 113629:tid 47371376092928] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956496 2021] [proxy_fcgi:error] [pid 113629:tid 47371376092928] [client 157.55.39.169:3136] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.956507 2021] [proxy:error] [pid 113629:tid 47371388700416] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956512 2021] [proxy:error] [pid 113629:tid 47371486512896] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956519 2021] [proxy_fcgi:error] [pid 113629:tid 47371388700416] [client 92.40.188.10:26871] AH01079: failed to make connection to backend: httpd-UDS, referer: https://myurlwashere.co.uk/
[Sun Aug 01 09:50:11.956535 2021] [proxy:error] [pid 72486:tid 47371376092928] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956559 2021] [proxy_fcgi:error] [pid 72486:tid 47371376092928] [client 213.205.192.45:59730] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.956680 2021] [proxy:error] [pid 41988:tid 47371486512896] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956701 2021] [proxy_fcgi:error] [pid 41988:tid 47371486512896] [client 46.208.104.175:63688] AH01079: failed to make connection to backend: httpd-UDS, referer: https://myurlwashere.co.uk/?mcoupon=holiday21
[Sun Aug 01 09:50:11.954820 2021] [proxy_fcgi:error] [pid 82284:tid 47371407611648] [client 40.77.167.98:35392] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.954828 2021] [proxy_fcgi:error] [pid 72486:tid 47371382396672] (104)Connection reset by peer: [client 82.6.134.105:55542] AH01075: Error dispatching request to : , referer: https://www.myurlwashere.co.uk/
[Sun Aug 01 09:50:11.954754 2021] [proxy:error] [pid 113629:tid 47371405510400] (111)Connection refused: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.954845 2021] [proxy_fcgi:error] [pid 39006:tid 47371388700416] [client 89.129.191.31:6539] AH01067: Failed to read FastCGI header, referer: https://myurlwashere.co.uk/
[Sun Aug 01 09:50:11.957246 2021] [proxy_fcgi:error] [pid 113629:tid 47371405510400] [client 157.55.39.187:64128] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.954853 2021] [proxy_fcgi:error] [pid 72486:tid 47371407611648] [client 151.66.2.99:64862] AH01067: Failed to read FastCGI header, referer: https://myurlwashere.co.uk/shop/cart/
[Sun Aug 01 09:50:11.954875 2021] [proxy_fcgi:error] [pid 72486:tid 47371392902912] [client 104.47.5.254:17217] AH01067: Failed to read FastCGI header
[Sun Aug 01 09:50:11.957309 2021] [proxy_fcgi:error] [pid 72486:tid 47371407611648] (104)Connection reset by peer: [client 151.66.2.99:64862] AH01075: Error dispatching request to : , referer: https://myurlwashere.co.uk/shop/cart/
[Sun Aug 01 09:50:11.954873 2021] [proxy_fcgi:error] [pid 72486:tid 47371373991680] [client 213.205.242.22:59292] AH01067: Failed to read FastCGI header, referer: https://myurlwashere.co.uk/shop/my-account/view-order/126253/
[Sun Aug 01 09:50:11.957325 2021] [proxy_fcgi:error] [pid 72486:tid 47371392902912] (104)Connection reset by peer: [client 104.47.5.254:17217] AH01075: Error dispatching request to : 
[Sun Aug 01 09:50:11.957339 2021] [proxy_fcgi:error] [pid 72486:tid 47371373991680] (104)Connection reset by peer: [client 213.205.242.22:59292] AH01075: Error dispatching request to : , referer:

 

[ankeshanand]

Error code from /var/log/apache2/error_log

[Sun Aug 01 09:50:11.956434 2021] [proxy:error] [pid 113629:tid 47371378194176] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956447 2021] [proxy_fcgi:error] [pid 113629:tid 47371378194176] [client 86.19.31.152:50498] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.956444 2021] [proxy:error] [pid 113629:tid 47371376092928] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956496 2021] [proxy_fcgi:error] [pid 113629:tid 47371376092928] [client 157.55.39.169:3136] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.956507 2021] [proxy:error] [pid 113629:tid 47371388700416] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956512 2021] [proxy:error] [pid 113629:tid 47371486512896] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956519 2021] [proxy_fcgi:error] [pid 113629:tid 47371388700416] [client 92.40.188.10:26871] AH01079: failed to make connection to backend: httpd-UDS, referer: https://myurlwashere.co.uk/
[Sun Aug 01 09:50:11.956535 2021] [proxy:error] [pid 72486:tid 47371376092928] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956559 2021] [proxy_fcgi:error] [pid 72486:tid 47371376092928] [client 213.205.192.45:59730] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.956680 2021] [proxy:error] [pid 41988:tid 47371486512896] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.956701 2021] [proxy_fcgi:error] [pid 41988:tid 47371486512896] [client 46.208.104.175:63688] AH01079: failed to make connection to backend: httpd-UDS, referer: https://myurlwashere.co.uk/?mcoupon=holiday21
[Sun Aug 01 09:50:11.954820 2021] [proxy_fcgi:error] [pid 82284:tid 47371407611648] [client 40.77.167.98:35392] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.954828 2021] [proxy_fcgi:error] [pid 72486:tid 47371382396672] (104)Connection reset by peer: [client 82.6.134.105:55542] AH01075: Error dispatching request to : , referer: https://www.myurlwashere.co.uk/
[Sun Aug 01 09:50:11.954754 2021] [proxy:error] [pid 113629:tid 47371405510400] (111)Connection refused: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php74/root/usr/var/run/php-fpm/d4bd8ac87586705d483a87bc93d273b813643efe.sock (*) failed
[Sun Aug 01 09:50:11.954845 2021] [proxy_fcgi:error] [pid 39006:tid 47371388700416] [client 89.129.191.31:6539] AH01067: Failed to read FastCGI header, referer: https://myurlwashere.co.uk/
[Sun Aug 01 09:50:11.957246 2021] [proxy_fcgi:error] [pid 113629:tid 47371405510400] [client 157.55.39.187:64128] AH01079: failed to make connection to backend: httpd-UDS
[Sun Aug 01 09:50:11.954853 2021] [proxy_fcgi:error] [pid 72486:tid 47371407611648] [client 151.66.2.99:64862] AH01067: Failed to read FastCGI header, referer: https://myurlwashere.co.uk/shop/cart/
[Sun Aug 01 09:50:11.954875 2021] [proxy_fcgi:error] [pid 72486:tid 47371392902912] [client 104.47.5.254:17217] AH01067: Failed to read FastCGI header
[Sun Aug 01 09:50:11.957309 2021] [proxy_fcgi:error] [pid 72486:tid 47371407611648] (104)Connection reset by peer: [client 151.66.2.99:64862] AH01075: Error dispatching request to : , referer: https://myurlwashere.co.uk/shop/cart/
[Sun Aug 01 09:50:11.954873 2021] [proxy_fcgi:error] [pid 72486:tid 47371373991680] [client 213.205.242.22:59292] AH01067: Failed to read FastCGI header, referer: https://myurlwashere.co.uk/shop/my-account/view-order/126253/
[Sun Aug 01 09:50:11.957325 2021] [proxy_fcgi:error] [pid 72486:tid 47371392902912] (104)Connection reset by peer: [client 104.47.5.254:17217] AH01075: Error dispatching request to :
[Sun Aug 01 09:50:11.957339 2021] [proxy_fcgi:error] [pid 72486:tid 47371373991680] (104)Connection reset by peer: [client 213.205.242.22:59292] AH01075: Error dispatching request to : , referer:

Seems like a Problem in Apache Compiling. Go to MultiPHP Manager in WHM and Disable PHP-FPM and Enable CGI for All PHP Versions.

 

[Henry Aspden]

CGI is already set as the handler for every PHP version, i've turn off PHP-FPM for all domains now.

It's worked fine until my 96.0.14 update the other day (unsure if related) but since then for the past few days it works 99% of the time but every 6 hours or so it topples over and an apache restart resolves it

I note the last few lines just before it looks to topple over

[Sun Aug 01 09:44:48.446169 2021] [core:error] [pid 72486:tid 47371484411648] (36)File name too long: [client 138.68.62.157:47910] AH00036: access to /3000D00E0000FFFF3F0031313744373731343634304537353046007A7A7A7A7A7A7A7A7A7A7A7A7A7A7A0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000001000008047A7A7A7A7A7A7A7A7A0000000000000000000000000000000000000000000000000000000000000000 failed (filesystem path '/home/usernamewashere/public_html/3000D00E0000FFFF3F0031313744373731343634304537353046007A7A7A7A7A7A7A7A7A7A7A7A7A7A7A0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000001000008047A7A7A7A7A7A7A7A7A0000000000000000000000000000000000000000000000000000000000000000')

 

[ankeshanand]

The Line you mentioned seems to be user related and not a Problem in this case!

Unfortunately, I cannot see your Server backend so I cannot suggest anything more. The best option left here is to Open a Ticket with cPanel and They will sort out your issues.

 

[cPRex]

@Henry Aspden - were you able to get this resolved or did you end up submitting a ticket to our team?