cPanel/WHM backup notifications

[movielad]

Hi folks,

I'm struggling to determine how cPanel/WHM sends out backup notifications. I'm running 11.28.27 (STABLE) and do not receive any notification (completed successfully or not) after WHM backups have completed. I receive all other email notifications from cPanel/WHM (Logwatch, etc.) but nothing for backups.

As an experiment, I trashed all backups on the server and ran cpbackup manually. I received a backup notification email stating that backups were successful.

I can reproduce this behaviour over several VPSes that we run. All System Contacts are in place as is the overall server contact email address in Basic Settings.

 

[Infopro]

I received a backup notification email stating that backups were successful.

Did that email have a log attached to it? If yes did you see anything in that log that looks like the backups are having any sort of issues?

 

[movielad]

Yes.

This is what I have to do get an email triggered by WHM backups:

...
Notification => [email protected]se via EMAIL [level => 2]

The email that comes in has a log attached with the same information as above.

 

[Infopro]

The log appears to be normal, IMO.
Not sure how helpful this is, but the last line in that log has this:
via EMAIL [level => 2]

Comparing to mine which has a 3. And I get an email daily.

In WHM > Server Contacts > Contact Manager, where you find this: cPanel Backup set this one to Low and see if that does any good.

 

[movielad]

Aha - Contact Manager. Been staring me in the face all this time! I'll have a tinker. Many thanks