Operating System & Version
CentOS 7 (CloudLinux 7.9)
cPanel & WHM Version
Latest (Updated 3 days ago)

RyanR

Active Member
Jul 22, 2020
43
5
8
London
cPanel Access Level
Root Administrator
Hi,

For some reason cPanel/WHM has randomly stopped working, yesterday I noticed the service of cpsrvd went restarted a few times but this morning it's gone down and won't come back up. I've done a full server restart, tried to start the service via command but nada.

The emails I received show:

Code:
Service Name: cpsrvd

Service Status: failed ⛔

Notification: The service “cpsrvd” appears to be down.

Service Check Method: The system failed to connect to this service’s TCP/IP port.

Reason: Service check failed to complete
Unable to connect to port 2086 on 127.0.0.1: Connection refused: Died
If I login to SSH it throws the following:


I'm a little lost as to what could be wrong, nothing has changed our end...
 
Last edited by a moderator:

RyanR

Active Member
Jul 22, 2020
43
5
8
London
cPanel Access Level
Root Administrator
I'd try:
/scripts/upcp --force
That fixed the issue perfectly. I went through some logs and the following appeared to trigger the issues.

Code:
[2022-02-05 04:13:11 +0000] E [/usr/local/cpanel/scripts/resetmailmanurls] Can't locate Cpanel/XSLib.pm in @INC (you may need to install the Cpanel::XSLib module) (@INC contains: /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532 /opt/cpanel/perl5/532/site_lib/x86_64-linux-64int /opt/cpanel/perl5/532/site_lib) at /usr/local/cpanel/Cpanel/ApacheConf.pm line 12.
[2022-02-05 04:13:11 +0000] E [/usr/local/cpanel/scripts/resetmailmanurls] BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/ApacheConf.pm line 12.
[2022-02-05 04:13:11 +0000] E [/usr/local/cpanel/scripts/resetmailmanurls] Compilation failed in require at /usr/local/cpanel/scripts/resetmailmanurls line 13.
[2022-02-05 04:13:11 +0000] E [/usr/local/cpanel/scripts/resetmailmanurls] BEGIN failed--compilation aborted at /usr/local/cpanel/scripts/resetmailmanurls line 13.
...
[2022-02-05 04:13:23 +0000] Processing: Updating plugins data cache
[2022-02-05 04:13:23 +0000] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
[2022-02-05 04:13:23 +0000] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.042 seconds
[2022-02-05 04:13:23 +0000] Processing: Ensuring SSL certificate information for CCS is up to date.
[2022-02-05 04:13:23 +0000] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
[2022-02-05 04:13:23 +0000] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.008 seconds
[2022-02-05 04:13:23 +0000] Processing: Ensure cpanel-plugins yum repo exists
[2022-02-05 04:13:24 +0000] - Finished in 0.880 seconds
[2022-02-05 04:13:24 +0000] Processing: Checking Addon Licenses
[2022-02-05 04:13:24 +0000] - Finished in 0.008 seconds
[2022-02-05 04:13:24 +0000] Processing: Updating Public Suffix List
[2022-02-05 04:13:24 +0000] Processing: Checking End Of Life for current version.
[2022-02-05 04:13:24 +0000] - Finished in 0.143 seconds
[2022-02-05 04:13:24 +0000] Processing:
[2022-02-05 04:13:24 +0000] Maintenance complete.
=> Log closed Sat Feb 5 04:13:24 2022
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (968747) at Sat Feb 5 04:13:24 2022
 
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