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cPanel/WHM crash on new accounts. (run /scripts/updatenow;/usr/local/cpanel/startup)

Discussion in 'General Discussion' started by buccaneerob, Jul 24, 2003.

  1. buccaneerob

    buccaneerob Active Member

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    Latest update causes Cpanel to crash after creating new account!?!?

    It seems like ever since I've updated to the latest version that every time a new account is trying to be created CPanel crashes!

    I'm unable to access WHM, e-mail, apache is still functioning however.

    After restarting Cpanel, it all comes back up, until trying to create a new account again!

    Any ideas would help!

    Thanks
    Rob

    cPanel.net Support Ticket Number:
     
  2. cPanelNick

    cPanelNick Administrator
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    Do you have the EXPERIMENTAL web root protection turned on?

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  3. thedavid

    thedavid Well-Known Member

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    I actually just started getting this too. Most recent release, updated today. The server that this is on is a stock rackshack server I just ordered/setup today, so it's a plane-jane cpanel install. I also noticed that there were no accounts in the account list.

    Interesting. Since I just got the server today and am not really using it for paying customers, not that big of a deal. But still strange.

    I did re-compile apache, php, and the kernel but did not select the option for experimental web root protection.

    -David

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  4. sexy_guy

    sexy_guy Well-Known Member

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    Second time today that all Login functions fail!!!

    Whats going on with this? We havent upgraded in ages yet today all our sites lost the ability to log into their control panels twice. Both times people were getting a PAGE NOT FOUND.

    When i restarted it i saw this;

    root@srv08 [/home/admin]# /etc/rc.d/init.d/cpanel3 stop
    Stopping Cpanel7 services: [FAILED]
    Stopping Cpanel7 log services: [FAILED]
    Stopping Cpanel7 Chat services: [FAILED]
    Stopping Melange Chat services: [FAILED]
    Stopping InterChange services: [ OK ]
    Stopping Cpanel3 ssl services: [FAILED]
    Stopping Web Host Manger services: [FAILED]
    root@srv08 [/home/admin]#

    Whats up with this?

    Then i started it. Give it another 8hrs and we will have to start this again. Whats up with this? We havent upgraded in 3 weeks now all of a sudden we are getting this?

    cPanel.net Support Ticket Number:
     
  5. Dathorn_ADT

    Dathorn_ADT Active Member

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    This has happened on several of our servers as well, all after the time of which they each would have updated this morning. Quite annoying to say the least.

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  6. Dathorn_ADT

    Dathorn_ADT Active Member

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    It seems like every new account creation may be causing this, not for certain though.

    cPanel.net Support Ticket Number:
     
  7. andyf

    andyf Well-Known Member

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    Getting this across a whole load of servers here too. bdraco?

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  8. royisher

    royisher Member

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    Also here

    It went down also here, and the option for experimental web root protection is off.

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  9. crazy2

    crazy2 Member

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    Same here on two servers.

    R84, RH 7.3

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  10. crazy2

    crazy2 Member

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    Does anyone know if the latest edge correct this?

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  11. andyf

    andyf Well-Known Member

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    No idea, but this is causing us major problems. It needs sorting ASAP.

    [edit]

    Edge90 does NOT resolve the problem.
     
    #11 andyf, Jul 24, 2003
    Last edited: Jul 24, 2003
  12. Dathorn_ADT

    Dathorn_ADT Active Member

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    This is absolutely ridiculous, what kind of piss poor testing do they even do on this before releasing it? The problem is indeed caused by creating new accounts.

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  13. Chelp2

    Chelp2 Active Member

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    Same here.

    What is going on. We don't auto update anymore to try to avoid things like this happening and now there are no cpanel functions.

    That is so Irritating.

    cPanel.net Support Ticket Number:
     
  14. maxbia

    maxbia Active Member

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    Are all you guys on release ? i hope this isnt on stable :)

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  15. LS_Drew

    LS_Drew Well-Known Member

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    sorry for horning in on your problem here guys, but what is 'experimental web root protection' and how can we learn more about it, test it, etc?

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  16. hostultra

    hostultra Well-Known Member

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    Well at least i know what happened now.
    I thought my box was hacked :eek:

    Im downgrading back to Cpanel-7.2.1-STABLE_85 hopefully that fixes it.

    I dont know if this is related but my APF firewall was also down aswell as cpanel/whm/email

    How come every time cpanel updates i get this email:
    apache failed @ Thu Jul 24 07:59:18 2003. A restart was attempted automagicly.
     
  17. casey

    casey Well-Known Member

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    The web root protection is an option in the buildapache script. I am using it, and I have had no problems so far.

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  18. bjarne

    bjarne Well-Known Member

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    I also have this!!!

    I have one server wich craches on creating of new accounts, so the user is added, the httpd.conf is added and a empty file is put in /etc/profftpd and the domain is added to /etc/localdomains

    exim_paniclog is complaining about mail being send to root wich is listed in config as never_user or something.

    I just upgraded apache to 1.3.28 and also installed the clamp virus thing but did not! enable this webroot protection,

    ###

    I also had empty system mail adresses in WHm and added some normal email adress becuase I think it might be connected to root's mail and exim flipping out.

    cPanel.net Support Ticket Number:
     
    #18 bjarne, Jul 24, 2003
    Last edited: Jul 24, 2003
  19. jamesbond

    jamesbond Well-Known Member

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    And what does it do exactly, does it work properly?

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  20. smit1

    smit1 Member

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    We're another one with this, we contacted CP support yesterday and they said they are working on a fix for the near future, hope that's pretty darn near in the future lol - restarting cpanel gets the :2082 :2086 pop3 etc back up until someone adds another account if this helps anyone

    Jamie

    cPanel.net Support Ticket Number:
     
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