The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cpanel/WHM crashed not running

Discussion in 'General Discussion' started by Cloud9, Apr 17, 2013.

  1. Cloud9

    Cloud9 Active Member

    Joined:
    Sep 17, 2012
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Server is an 8gB VPS with around 3.5gB in use

    WHM was fine 2 days ago, yesterday buycpanel renewed my licenses

    Today WHM is not working, get log in screen then get white screen with VPS optimised bar at top but nothing else

    Done some checks in ssh

    root@server [~]# tail -f /usr/local/cpanel/logs/error_log
    -- RESTART MARKER (PID 246254 at 1366225989)--
    Building global cache for cpanel...Done
    Out of memory!
    Out of memory!

    root@server [~]# free -m
    total used free shared buffers cached
    Mem: 7852 3806 4045 0 131 2306
    -/+ buffers/cache: 1369 6483
    Swap: 8191 501 7690

    All website are up and running as is email

    Nothing has changed on the server (ie no updates or installs) for weeks

    Cpanel is set to auto update and is on

    CLOUDLINUX 6.4 x86_64 kvm – server WHM 11.36.0 (build 21)

    And like i say only other thing was a license renewal yesterday, although buy cpanel have checked this and say its a server problem not license, i checked the license (and reissued it) and its active and seems ok

    Any clues would be appreciated
     
  2. fairiz

    fairiz Member

    Joined:
    Apr 17, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator

    Try updating new kernel. I had similar issue with previous kernel but dedicated box not VPS
     
    #2 fairiz, Apr 17, 2013
    Last edited: Apr 17, 2013
  3. Cloud9

    Cloud9 Active Member

    Joined:
    Sep 17, 2012
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    root@server [~]# uname -r
    2.6.32-379.14.1.lve1.1.9.9.el6.x86_64
     
  4. fairiz

    fairiz Member

    Joined:
    Apr 17, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    latest is 2.6.32-379.22.1.lve1.2.17.el6.i686 - I had issue with previous kernel. Try updating and see the outcome
     
  5. Cloud9

    Cloud9 Active Member

    Joined:
    Sep 17, 2012
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Cheers - Ill try that
     
  6. Cloud9

    Cloud9 Active Member

    Joined:
    Sep 17, 2012
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Ok, whilst i was here buycpanel were investigating again

    They moved pluginscache* files from /var/cpanel to /root/bcp

    cpanel/whm now works fine and we are still on the older version of cloud linux

    My question would be why was it working for over a year and now the files in the old location (original) caused it to crash and moving fixed it :confused:
     
  7. Cloud9

    Cloud9 Active Member

    Joined:
    Sep 17, 2012
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    I have now updated CL by the way to the latest version
     
Loading...

Share This Page