Cpanel/WHM crashed not running

Cloud9

Well-Known Member
Sep 17, 2012
46
0
6
UK
cPanel Access Level
Root Administrator
Server is an 8gB VPS with around 3.5gB in use

WHM was fine 2 days ago, yesterday buycpanel renewed my licenses

Today WHM is not working, get log in screen then get white screen with VPS optimised bar at top but nothing else

Done some checks in ssh

[email protected] [~]# tail -f /usr/local/cpanel/logs/error_log
-- RESTART MARKER (PID 246254 at 1366225989)--
Building global cache for cpanel...Done
Out of memory!
Out of memory!

root[email protected] [~]# free -m
total used free shared buffers cached
Mem: 7852 3806 4045 0 131 2306
-/+ buffers/cache: 1369 6483
Swap: 8191 501 7690

All website are up and running as is email

Nothing has changed on the server (ie no updates or installs) for weeks

Cpanel is set to auto update and is on

CLOUDLINUX 6.4 x86_64 kvm – server WHM 11.36.0 (build 21)

And like i say only other thing was a license renewal yesterday, although buy cpanel have checked this and say its a server problem not license, i checked the license (and reissued it) and its active and seems ok

Any clues would be appreciated
 

fairiz

Member
Apr 17, 2013
5
0
1
cPanel Access Level
Root Administrator
Server is an 8gB VPS with around 3.5gB in use

WHM was fine 2 days ago, yesterday buycpanel renewed my licenses

Today WHM is not working, get log in screen then get white screen with VPS optimised bar at top but nothing else

Done some checks in ssh

[email protected] [~]# tail -f /usr/local/cpanel/logs/error_log
-- RESTART MARKER (PID 246254 at 1366225989)--
Building global cache for cpanel...Done
Out of memory!
Out of memory!

[email protected] [~]# free -m
total used free shared buffers cached
Mem: 7852 3806 4045 0 131 2306
-/+ buffers/cache: 1369 6483
Swap: 8191 501 7690

All website are up and running as is email

Nothing has changed on the server (ie no updates or installs) for weeks

Cpanel is set to auto update and is on

CLOUDLINUX 6.4 x86_64 kvm – server WHM 11.36.0 (build 21)

And like i say only other thing was a license renewal yesterday, although buy cpanel have checked this and say its a server problem not license, i checked the license (and reissued it) and its active and seems ok

Any clues would be appreciated

Try updating new kernel. I had similar issue with previous kernel but dedicated box not VPS
 
Last edited:

Cloud9

Well-Known Member
Sep 17, 2012
46
0
6
UK
cPanel Access Level
Root Administrator
Ok, whilst i was here buycpanel were investigating again

They moved pluginscache* files from /var/cpanel to /root/bcp

cpanel/whm now works fine and we are still on the older version of cloud linux

My question would be why was it working for over a year and now the files in the old location (original) caused it to crash and moving fixed it :confused: