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cPanel WHM FTP IP ...>> What to TITLE??

Discussion in 'General Discussion' started by anupofuniverse, Sep 2, 2008.

  1. anupofuniverse

    anupofuniverse Registered

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    cPanel/WHM access and IP issue

    Request
    I have a couple of issues here and expect to get responses only from experts.

    Case Study
    A couple of months ago I started a project.
    This project is under-development, I had to upload more then 250 files each day and delete files those were uploaded on previous day.
    Then after few days (3-4 days) while I was uploading few-hundreds of files daily and deleting via FTP (Filezilla); FTP program showed the following status saying
    that it cannot connect to the server.


    Status: Resolving address of da-unregistered-site.com
    Status: Connecting to 12.345.67.89:21...
    Status: Connection established, waiting for welcome message...
    Error: Connection timed out
    Error: Could not connect to server
    Status: Waiting to retry...

    Server was not being able to connect. I logged in my cpanel through
    to find if there is any different issue. There was nothing different. cPanel could be accessed through all above ways.

    Then I changed my FTP program and used different versions of FTPs but the result was same:
    "Connection timed out"
    "Could not connect to server"

    I used a different hostname with the FTP, the site was not related with my server
    eg: from-the-aliens-web-site.com (suppose this website exists)
    and used dummy username and password
    this time FTP said that the server is not being able to authenticate the user


    Status: Resolving address of from-the-aliens-web-site.com
    Status: Connecting to 12.345.678.9:21...
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
    Response: 220-You are user number 2 of 50 allowed.
    Response: 220-Local time is now 02:20. Server port: 21.
    Response: 220-IPv6 connections are also welcome on this server.
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: USER dummyuser
    Response: 331 User alsdfk OK. Password required
    Command: PASS *****
    Response: 530 Login authentication failed
    Error: Could not connect to server

    I intentionally used dummy user and password to other's server and FTP did responed this time and I concluded that this was not the problem of FTP.

    Then I started consulting with people who tells themself that they are experienced. But this was a new issue for them because in their life they didn't uploaded some-hundreds of files daily and deleted the older ones.

    Then after that I started manually uploading and deleting files with lots of energy because its important.


    Open cPanel
    Go to File Manager (Legacy File Manager)
    Choose Directory
    click Upload files
    click Browse for hunderedzzz times
    select the correct files on my PC for hundredzzz times
    check if the file is already selected for (hundredzz * hundredzz) times

    Later, this was bothering hence I gave the cPanel's user and password to my staff, for all those uploads and downloads. She some times forgets cPanels password (its very complex).

    Today, I also forget the password for 2 time and used the correct password at third attempt but cPanel didn't opened.
    Then I deleted cookes of my browser, cleared history and cache too; and tried to access my cPanel


    http://cpanel.website.com/ >> no login screen
    http://www.website.com/cpanel >> no authentication dialogue box
    http://www.website.com:2083/ >> the same result no no and no

    I used all web-browsers
    IE 6 , 7 and 8
    Opera and Mozilla Firefox
    there was not any improvement.

    Then I tried to open website hosted on my server. http://www.website.com >> it didn't opened too.
    then tried to open website on same server http://www.secondwebsiteonsameserver.com >> it didn't opened
    ERROR
    The requested URL could not be retrieved

    I didn't left anything that I knew
    like :

    >>ping 12.345.678.9 -t
    >>ipconfig /flushdns
    used >>WinMTR.exe
    but couldn't solve.

    Then tried to open website which is not on my server http://www.differentwebsite.com >> it opened
    Then tried to open cPanel of that site http://www.differentwebsite.com/cpanel >> the dialogue box appears here

    I thought that my server may be down hence used my mobile (via GPRS) to view sites on my server, they opened.

    Then I thought they might be from server's cache
    and used the site http://www.hyperspin.com/ to monitor my server. It successfully showed positive result (server is not down).

    I used proxy site to open my website and it opened.

    Now I concluded that My IP has been banded by server. I don't know if this is real but I guess it's due to all those heavy jobs with cPanel.

    Problem 1: why am I not being able to upload files? Reason? solution?
    Problem 2: why website from my server didn't opened in my IP? reason? solution? is this due to Issue with IP or the way I used cPanel/Whm?

    I'll appreciate them who will carefully investigate on my problem.
     
    #1 anupofuniverse, Sep 2, 2008
    Last edited: Sep 2, 2008
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You might try uploading a zip file of "those hundreds of files" and then unpack on the server via cPanel's File Manager. This way, you're only uploading 1 single file and not flooding the connection to the server. (Or getting your IP blocked in the firewall, which sounds like what has happened here to you)
     
  3. anupofuniverse

    anupofuniverse Registered

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    I've got one problem solved

    Thank you Infopro :)
    I've got one problem solved for uploading many files at once by compressing it and unpacking it on server.


    But how will I be able to do it :confused: if I'm not being able to access cPanel?

    Can you find me the way to unblock my IP.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Sure, contact your host and have them remove it from the firewall's blocked list.


    Good luck.
     
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