Apr 28, 2016
6
0
1
India
cPanel Access Level
Root Administrator
Hello,

Everything work fine, suddenly today afternoon Both cpanel and WHM stop working.

But still the website work, But i am unable to open cpanel or whm, when i opening using IP xxx.xxx.xxx.xxx:2082
xxx.xxx.xxx.xxx:2083
xxx.xxx.xxx.xxx:2087
xxx.xxx.xxx.xxx.:2086

Screenshot : prntscr.com/axz3p8

It showing Unable to connect.

I tried with all browser, different IP, By reboot, restarting server but it the error remain same.

Even i am unable to contact support.cpanel.net because it need cpanel support access number which i is inside the whm and whm is not opening.


Please give me the solutions to fix.

Thanks you.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

First, check to ensure there are no firewall rules enabled that could be preventing access to cPanel/WHM:

How to Configure Your Firewall for cPanel & WHM's Services - cPanel Knowledge Base - cPanel Documentation

If your firewall is not the culprit, could you let us know if you notice any errors logged to /usr/local/cpanel/logs/error_log when restarting cPanel or when attempting to access cPanel? Also, please post the output from the following commands:

Code:
grep port= /var/cpanel/cpanel.config
netstat -lnp | grep :208
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
It looks like cpsrvd is not running based on the output in the image. Please let us know the output from the following command:

Code:
tail -250 /usr/local/cpanel/logs/error_log
Please post the output in CODE tags, removing any identifying domain names and IP addresses.

Thank you.
 
Apr 28, 2016
6
0
1
India
cPanel Access Level
Root Administrator
Here is Output after executing

tail -250 /usr/local/cpanel/logs/error_log

Code:
[email protected] [~]# tail -250 /usr/local/cpanel/logs/error_log
        Cpanel::Hulkd::_handle_accepted_socket_and_reset_idleloops(Cpanel::Hulkd=HASH(0x16d92c0), GLOB(0x1f6a460)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 318
        Cpanel::Hulkd::main_loop(Cpanel::Hulkd=HASH(0x16d92c0), GLOB(0x17cf790)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 252
        Cpanel::Hulkd::processor_run(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 189
        Cpanel::Hulkd::__ANON__() called at /usr/local/cpanel/Cpanel/Hulkd.pm line 195
        Cpanel::Hulkd::launcher(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 167
        Cpanel::Hulkd::start_daemon(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 89
        Cpanel::Hulkd::run_daemon(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/libexec/cphulkd line 44

and i also seen something like someone tried to login in SSH : [Removed - Please Attach Images Directly To Posts]

Please check and help me to solve this issues as soon as possible.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can use the following command to obtain the access ID via the command line:

Code:
/usr/local/cpanel/cpanel -S
Please post the ticket number here so we can update this thread with the outcome.

Thank you.
 
Apr 28, 2016
6
0
1
India
cPanel Access Level
Root Administrator
Hello,

After executing
/usr/local/cpanel/cpanel -S

I am seeing this error : prntscr.com/ay1eyn

--------------------------

I already created a support ticket with the help of my another server whm support access.

Ticket ID : 7531293
 

k2tec

Well-Known Member
Aug 26, 2011
104
5
68
Netherlands
cPanel Access Level
Root Administrator
It seemed like a cpanel update was running at this time.
I looked in my error log and found this.
Apr 28 22:25:04 vps lfd[30056]: STATS: Unable to retrieve Apache Server Status [http://127.0.0.1/whm-server-status?auto] - Unable to download: Protocol scheme 'http' is not supported
Apr 28 22:26:04 vps lfd[30098]: STATS: DBI Perl Module missing - ST_MYSQL has been temporarily disabled. You should disable ST_MYSQL and restart lfd if you do not use this feature
STATS: 15 sec. timeout performing ST_APACHE
I made a graceful restart and all the errors where gone.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

To update, it looks like a custom script that modifies the operating system, and a cPanel installation attempt on a system with cPanel already installed, may have lead to this issue.

Thank you.
 

SageBrian

Well-Known Member
Jun 1, 2002
416
2
318
NY/CT (US)
cPanel Access Level
Root Administrator
I noticed an issue today with an update.
It went from 54.21 to 54.22, then 'seemed' to get stuck at 95%.
It then automatically continued to update to 56.09.

During the 'un-announced' second update, whm was unresponsive. A few minutes later, before running here for help, I saw that WHM finally came back.

So, I wonder if others had this 'double update' issue, where WHM shows us progress for only the first update, and forgets to tell us that after we reach 54.22, we then go to 56.09.

Using manual Release updates.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
So, I wonder if others had this 'double update' issue, where WHM shows us progress for only the first update, and forgets to tell us that after we reach 54.22, we then go to 56.09.
Would you mind opening a support ticket using the link in my signature so we can look at the cPanel update logs on the system this happened on?

Thank you.
 

SageBrian

Well-Known Member
Jun 1, 2002
416
2
318
NY/CT (US)
cPanel Access Level
Root Administrator
Would you mind opening a support ticket using the link in my signature so we can look at the cPanel update logs on the system this happened on?

Thank you.

Ticket: 7542527
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

The hanging issue reported on the second update (when updating from multiple versions back) via Web Host Manager was not reproducible via the support ticket, however please let us know if the issue continues on the next major update version so we can take a closer look.

Thank you.