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cPanel & WHM update failure in upcp script

Discussion in 'General Discussion' started by Nirjonadda, Oct 22, 2015.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    I am getting email about cPanel & WHM update failure in upcp script, Please let me know, How to fixing this issue?

    The cPanel & WHM update process failed for the following reason:

    The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1445501402.log` command failed and exited with the code “10” (signal = 0)

    Update log preview:

    Code:
    [2015-10-22 04:12:49 -0400] Using mirror '122.201.72.171' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:50 -0400] Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:50 -0400] Using mirror '159.253.142.50' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:50 -0400] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:50 -0400] Using mirror '76.76.26.254' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:51 -0400] Using mirror '122.201.72.171' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:51 -0400] Using mirror '208.74.121.37' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:51 -0400] Using mirror '159.253.142.50' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:51 -0400] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:51 -0400] Using mirror '76.76.26.254' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:52 -0400] Using mirror '122.201.72.171' for host 'httpupdate.cpanel.net'.
    [2015-10-22 04:12:52 -0400] E HTTP download returned an error while downloading “/cpanelsync/11.52.0.18/x3/js2/webdav/accounts_webdav-es_419.js” to “/usr/local/cpanel/base/frontend/x3/js2/webdav/accounts_webdav-es_419.js-cpanelsync”: 0
    [2015-10-22 04:12:52 -0400] The Administrator will be notified to review this output when this script completes
    [2015-10-22 04:12:52 -0400] E Unable to stage file from /x3/js2/webdav/accounts_webdav-es_419.js => /usr/local/cpanel/base/frontend/x3/js2/webdav/accounts_webdav-es_419.js: HTTP download returned an error while downloading “/cpanelsync/11.52.0.18/x3/js2/webdav/accounts_webdav-es_419.js” to “/usr/local/cpanel/base/frontend/x3/js2/webdav/accounts_webdav-es_419.js-cpanelsync”: 0 at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 41766.
    [2015-10-22 04:12:52 -0400] The Administrator will be notified to review this output when this script completes
    => Log closed Thu Oct 22 04:12:52 2015
    [2015-10-22 04:12:52 -0400] E Sync child 22282 exited with signal: 0 and code: 1
    [2015-10-22 04:12:52 -0400] The Administrator will be notified to review this output when this script completes
    [2015-10-22 04:12:52 -0400] E Failed to deserialize staged_files from: /var/tmp/22183.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.yDSVKin9wMBmRDBe.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 25083.
    [2015-10-22 04:12:52 -0400] The Administrator will be notified to review this output when this script completes
    [2015-10-22 04:12:52 -0400] ***** FATAL: Failed to stage “x3 theme changes” because of an error: Failed to deserialize staged_files from: /var/tmp/22183.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.yDSVKin9wMBmRDBe.tmp because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 25083.
    [2015-10-22 04:12:52 -0400] The Administrator will be notified to review this output when this script completes
    => Log closed Thu Oct 22 04:12:52 2015
    [2015-10-22 04:12:53 -0400] 17% complete
    [2015-10-22 04:12:53 -0400] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1445501402.log` failed, exited with code 10 (signal = 0)
     
  2. Eric

    Eric Administrator
    Staff Member

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    Howdy,

    Could i get you to open a ticket on this?

    Thanks!
     
  3. Nirjonadda

    Nirjonadda Well-Known Member

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    Now I am doing manual update and Upgrade are completed to WHM 11.52.0 (build 18).
     
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