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SOLVED cPanel & WHM update failure in upcp script

Discussion in 'General Discussion' started by Milance, Jan 11, 2017.

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  1. Milance

    Milance Member

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    The cPanel & WHM update process failed for the following reason:


    The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1484011981.log` command failed and exited with the code “255” (signal = 0)

    Code:
    
    Update log preview:
    [2017-01-10 02:33:10 +0100] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:10 +0100] Using mirror '91.197.228.252' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:10 +0100] Using mirror '85.13.201.2' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:10 +0100] Using mirror '185.53.12.144' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:12 +0100] Using mirror '89.33.44.31' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:12 +0100] Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:12 +0100] Using mirror '185.85.238.50' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:12 +0100] Using mirror '31.22.112.31' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:15 +0100] Using mirror '84.95.247.234' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:15 +0100] Using mirror '93.115.203.100' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:15 +0100] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:15 +0100] Using mirror '91.197.228.252' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:17 +0100] Using mirror '85.13.201.2' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:17 +0100] Using mirror '185.53.12.144' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:17 +0100] Using mirror '89.33.44.31' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:18 +0100] Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:20 +0100] Using mirror '185.85.238.50' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:20 +0100] Using mirror '31.22.112.31' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:20 +0100] Using mirror '84.95.247.234' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:20 +0100] Using mirror '93.115.203.100' for host 'httpupdate.cpanel.net'.
    [2017-01-10 02:33:23 +0100] ***** FATAL: Unable to retrieve tier version info: Signature verification failed for URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS'. Invalid signature. Please see Download Security - cPanel Knowledge Base - cPanel Documentation for further information about this error.
    [2017-01-10 02:33:23 +0100] The Administrator will be notified to review this output when this script completes
    => Log closed Tue Jan 10 02:33:23 2017
    [2017-01-10 02:33:23 +0100] 17% complete
    [2017-01-10 02:33:23 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1484011981.log` failed, exited with code 255 (signal = 0)
    
    
    
    Help?
     
    #1 Milance, Jan 11, 2017
    Last edited by a moderator: Jan 11, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    It's possible this relates to a temporary issue with our update servers that was recently addressed. Could you try updating cPanel again and let us know if the issue persists? You can use the following command to initiate an update:

    Code:
    /scripts/upcp
    Thank you.
     
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  3. Milance

    Milance Member

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    It's alright. Thanks
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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