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cPanel & WHM update failure in upcp script

Discussion in 'General Discussion' started by Nirjonadda, Feb 27, 2018.

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  1. Nirjonadda

    Nirjonadda Well-Known Member

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    Getting email about cPanel & WHM update failure in upcp script.

    The cPanel & WHM update process failed for the following reason:

    Update log preview:

    Code:
    [2018-02-27 21:52:29 +0600] [10388] Waiting for cpdavd-ssl to shutdown ... not running.
    [2018-02-27 21:52:29 +0600] [10388] Waiting for cpanellogd to shutdown ...... terminated.
    [2018-02-27 21:52:29 +0600] [10388] Waiting for eximstats to shutdown ... not running.
    [2018-02-27 21:52:29 +0600] [10388] Waiting for eximstats to shutdown ... not running.
    [2018-02-27 21:52:29 +0600] [10388] Waiting for cpanalyticsd to shutdown ... not running.
    [2018-02-27 21:52:29 +0600] [10388] You may be running this update interactively from within WHM.
    [2018-02-27 21:52:29 +0600] [10388] It is necessary we restart cpsrvd, but this will kill the session displaying update progress.
    [2018-02-27 21:52:29 +0600] [10388] Please see the logs in /var/cpanel/updatelogs/ for further information if the update progress stops
    [2018-02-27 21:52:29 +0600] [10388]
    [2018-02-27 21:52:29 +0600] [10388] SMTP Mail protection has been enabled.
    [2018-02-27 21:52:29 +0600] [10388] All outbound SMTP connections will be redirected to localhost except:
    [2018-02-27 21:52:29 +0600] [10388] uid is root (ports: 25,465,587)
    [2018-02-27 21:52:29 +0600] [10388] uid is cpanel (ports: 25,465,587)
    [2018-02-27 21:52:29 +0600] [10388] gid is mail (ports: 25,465,587)
    [2018-02-27 21:52:29 +0600] [10388] gid is mailman (ports: 25,465,587)
    [2018-02-27 21:52:32 +0600] [10388] ==> (XID v7mj5u) The “cpanalyticsd” service is disabled.
    [2018-02-27 21:52:33 +0600] - Processing command `/usr/local/cpanel/whostmgr/bin/whostmgr2 --updateaddons`
    [2018-02-27 21:52:33 +0600] [15641] Locale database build scheduled.
    [2018-02-27 21:52:33 +0600] - Processing command `/usr/local/cpanel/bin/update_appconfig_apps`
    [2018-02-27 21:52:33 +0600] ==> Post Install Complete
    [2018-02-27 21:52:33 +0600] 55% complete
    => Log closed Tue Feb 27 21:52:33 2018
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (8426) at Tue Feb 27 21:52:33 2018
    [2018-02-27 21:52:33 +0600] E Post-sync cleanup has ended, however it did not exit cleanly. Please check the logs for an indication of what happened
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can try running this command manually to see if it continues to fail, and to verify the failure message:

    Code:
    /usr/local/cpanel/scripts/post_sync_cleanup
    Thank you.
     
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