cPanel & WHM update failure in upcp script

[Heyckel]

The cPanel & WHM update process failed for the following reason:

Maintenance ended; however, it did not exit cleanly (256). The following events were logged: “scripts/rdate”. Review the update logs to determine why the update failed. Update log preview: ... ... [2022-04-30 03:15:38 +0200] E [/usr/local/cpanel/scripts/rdate] Failed to run due to the 10 second timeout being exceeded. [2022-04-30 03:15:38 +0200] E [/usr/local/cpanel/scripts/rdate] The “/usr/local/cpanel/scripts/rdate” command (process 1098) reported error number 4 when it ended. ... [2022-04-30 03:19:43 +0200] - Finished command `/usr/local/cpanel/bin/cloudlinux_update` in 0.231 seconds [2022-04-30 03:19:43 +0200] Processing: Updating plugins data cache [2022-04-30 03:19:43 +0200] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache` [2022-04-30 03:19:43 +0200] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.065 seconds [2022-04-30 03:19:43 +0200] Processing: Ensuring SSL certificate information for CCS is up to date. [2022-04-30 03:19:43 +0200] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl` [2022-04-30 03:19:44 +0200] [/usr/local/cpanel/scripts/ccs-check] SSL information updated. [2022-04-30 03:19:44 +0200] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.233 seconds [2022-04-30 03:19:44 +0200] Processing: Ensure cpanel-plugins yum repo exists [2022-04-30 03:19:44 +0200] - Finished in 0.619 seconds [2022-04-30 03:19:44 +0200] Processing: Checking Addon Licenses [2022-04-30 03:19:44 +0200] - Finished in 0.010 seconds [2022-04-30 03:19:44 +0200] Processing: Updating Public Suffix List [2022-04-30 03:19:44 +0200] Processing: Checking End Of Life for current version. [2022-04-30 03:19:44 +0200] - Finished in 0.202 seconds [2022-04-30 03:19:44 +0200] Processing: [2022-04-30 03:19:44 +0200] Maintenance complete. => Log closed Sat Apr 30 03:19:44 2022 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (905) at Sat Apr 30 03:19:44 2022 The system generated this notice on Saturday, April 30, 2022 at 1:19:45 AM UTC. “cPanel Update Failures” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: https://mail2.haki-hosting.be:2087/scripts2/editcontact?event=upcp Do not reply to this automated message.

​

 

[ffeingol]

The rdate command is just use to sync your servers time. If you use ntp or chrony things should be fine. Even if you don't your servers time will sync on the next run of upcp.

 

[kodeslogic]

Correct, in the next upcp process it should be fine.

 

[andrew.n]

This is usually occurs if rdate can't reach the NTP servers. What are your resolvers? (cat /etc/resolv.conf). In some cases this happens if you use Google's resolvers. I suggest you to change them to make sure this doesn't happen again.

 

[Heyckel]

Hello thanks all i use this resolver :

 

[kodeslogic]

You can add a public resolver 1.1.1.1 run by Cloudflare in the tertiary field. So in case your primary and secondary fails Cloudflare public resolver will take care.

 

[Heyckel]

thanks i will test it

 

[Heyckel]

it s normal my whm woul'nt propose to upgrade to 104 update

 

[cPRex]

Version 104 is still in the Edge tier, so it's not something we'd recommend running on production machines. You'd need to manually adjust the settings in WHM >> Update Preferences in order to move to version 104.

 

[Heyckel]

SOme help please

The cPanel & WHM update process failed for the following reason:

Maintenance ended; however, it did not exit cleanly (256). The following events were logged: “scripts/find_outdated_services”. Review the update logs to determine why the update failed. Update log preview: ... ... [2022-06-07 03:17:49 +0200] E [/usr/local/cpanel/scripts/find_outdated_services] STDERR: Traceback (most recent call last): [2022-06-07 03:17:49 +0200] E [/usr/local/cpanel/scripts/find_outdated_services] File "/usr/local/cpanel/bin/needs-restarting-cpanel", line 314, in <module> [2022-06-07 03:17:49 +0200] E [/usr/local/cpanel/scripts/find_outdated_services] sys.exit(main(sys.argv)) [2022-06-07 03:17:49 +0200] E [/usr/local/cpanel/scripts/find_outdated_services] File "/usr/local/cpanel/bin/needs-restarting-cpanel", line 278, in main ... [2022-06-07 03:18:10 +0200] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache` [2022-06-07 03:18:10 +0200] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.066 seconds [2022-06-07 03:18:10 +0200] Processing: Ensuring SSL certificate information for CCS is up to date. [2022-06-07 03:18:10 +0200] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl` [2022-06-07 03:18:10 +0200] [/usr/local/cpanel/scripts/ccs-check] SSL information updated. [2022-06-07 03:18:10 +0200] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.101 seconds [2022-06-07 03:18:10 +0200] Processing: Ensure cpanel-plugins yum repo exists [2022-06-07 03:18:11 +0200] - Finished in 0.551 seconds [2022-06-07 03:18:11 +0200] Processing: Checking Addon Licenses [2022-06-07 03:18:11 +0200] - Finished in 0.008 seconds [2022-06-07 03:18:11 +0200] Processing: Updating Public Suffix List [2022-06-07 03:18:11 +0200] Processing: Checking End Of Life for current version. [2022-06-07 03:18:11 +0200] - Finished in 0.133 seconds [2022-06-07 03:18:11 +0200] Processing: [2022-06-07 03:18:11 +0200] Maintenance complete. => Log closed Tue Jun 7 03:18:11 2022 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (7619) at Tue Jun 7 03:18:11 2022 The system generated this notice on Tuesday, June 7, 2022 at 1:18:11 AM UTC. “cPanel Update Failures” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: https://mail2.haki-hosting.be:2087/scripts2/editcontact?event=upcp Do not reply to this automated message.

 

[cPRex]

Do you see a notification in WHM that you need to reboot the server to apply certain updates?

 

[Heyckel]

Hello nope :s , but i am now in the version
102.0.18

 

[cPRex]

If you manually run the "/usr/local/cpanel/bin/needs-restarting-cpanel" command, does that give you any output?

 

[Heyckel]

[[email protected] ~]# /usr/local/cpanel/bin/needs-restarting-cpanel
1 : /usr/lib/systemd/systemd --system --deserialize 17
563 : /sbin/auditd
627 : /usr/bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation

 

[cPRex]

Thanks for that - it might be easiest to reboot the system as that is the best way to restart the dbus-daemon. That would ensure that everything that needs a restart gets one.

 

[Heyckel]

i do a graceful restart , i run the "/usr/local/cpanel/bin/needs-restarting-cpanel" one more or not ?

 

[cPRex]

No, you wouldn't need to run that script again after the reboot.

 

[Heyckel]

ok thanks for you help i hope it's good
I have another question about email i have this error:
retry time not reached for any host for 'hotmail.com'

 

[cPRex]

It's best to keep each thread limited to just one issue, but you can likely fix it with this article:

Clear Exim Retry DB to bypass "retry time not reached" after fixing an issue with delivery

Introduction This article aims to provide steps to clear the retry database to allow emails to try again after fixing an email delivery issue. This database is also known as the hints database. E...

support.cpanel.net

 

[Heyckel]

thanks for all stay tuned for the thread