cPanel & WHM update failure in upcp script

[pixobit]

I tried to update cpanel by running /script/upcp --force but got the following error:

The cPanel & WHM update process failed for the following reason:

Maintenance ended; however, it did not exit cleanly (256). The following events were logged: “bin/checkallsslcerts”. Review the update logs to determine why the update failed.

Update log preview:

...
...
[2022-11-16 15:31:37 +0100] E [/usr/local/cpanel/bin/checkallsslcerts] Can't call method "expired" on an undefined value at bin/checkallsslcerts.pl line 181.
[2022-11-16 15:31:37 +0100] E [/usr/local/cpanel/bin/checkallsslcerts] The “/usr/local/cpanel/bin/checkallsslcerts --allow-retry --verbose” command (process 20289) reported error number 255 when it ended.
...
[2022-11-16 15:31:40 +0100] - Processing command `/usr/local/cpanel/bin/cloudlinux_update`
[2022-11-16 15:31:40 +0100] - Finished command `/usr/local/cpanel/bin/cloudlinux_update` in 0.050 seconds
[2022-11-16 15:31:40 +0100] Processing: Updating plugins data cache
[2022-11-16 15:31:40 +0100] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
[2022-11-16 15:31:40 +0100] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.013 seconds
[2022-11-16 15:31:40 +0100] Processing: Ensuring SSL certificate information for CCS is up to date.
[2022-11-16 15:31:40 +0100] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
[2022-11-16 15:31:40 +0100] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.004 seconds
[2022-11-16 15:31:40 +0100] Processing: Ensure cpanel-plugins yum repo exists
[2022-11-16 15:31:41 +0100] - Finished in 0.764 seconds
[2022-11-16 15:31:41 +0100] Processing: Checking Addon Licenses
[2022-11-16 15:31:41 +0100] - Finished in 0.010 seconds
[2022-11-16 15:31:41 +0100] Processing: Updating Public Suffix List
[2022-11-16 15:31:41 +0100] Processing: Checking End Of Life for current version.
[2022-11-16 15:31:41 +0100] - Finished in 0.052 seconds
[2022-11-16 15:31:41 +0100] Processing:
[2022-11-16 15:31:41 +0100] Maintenance complete. [state=post]
=> Log closed Wed Nov 16 15:31:41 2022
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (14976) at Wed Nov 16 15:31:41 2022

 

[cPRex]

Hey there! Can you manually run the "checkallsslcerts" command and see if you get a more helpful error message?

 

[pixobit]

Hey there! Can you manually run the "checkallsslcerts" command and see if you get a more helpful error message?

Can't call method "expired" on an undefined value at bin/checkallsslcerts.pl line 181.

 

[cPRex]

Thanks for the additional details. We have some more information on this case here:

https://support.cpanel.net/hc/en-us/articles/9742201077911-Can-t-call-method-expired-on-an-undefined-value-at-bin-checkallsslcerts-pl-line-181

Can you try the workaround presented there, which is to create a blank line in that file with this command?

echo > /var/cpanel/ssl/cpanel/cpanel.pem

and then run the command again?

/usr/local/cpanel/bin/checkallsslcerts

and let me know if that helps?

 

[pixobit]

Thanks for the additional details. We have some more information on this case here:

https://support.cpanel.net/hc/en-us/articles/9742201077911-Can-t-call-method-expired-on-an-undefined-value-at-bin-checkallsslcerts-pl-line-181

Can you try the workaround presented there, which is to create a blank line in that file with this command?

echo > /var/cpanel/ssl/cpanel/cpanel.pem

and then run the command again?

/usr/local/cpanel/bin/checkallsslcerts

and let me know if that helps?

Unfortunatelly it doesn't seem to solve the issue. Still gives me the same error message

 

[cPRex]

Since that workaround isn't helping, could you open a ticket with our team so we can check this for you?

 

[cPanelPeter]

Hello,

Can you try running:

whmapi1 reset_service_ssl_certificate service='cpanel'

Then try

/usr/local/cpanel/bin/checkallsslcerts --verbose

again.

Thank you

 

[pixobit]

Hello,

Can you try running:

whmapi1 reset_service_ssl_certificate service='cpanel'

Then try

/usr/local/cpanel/bin/checkallsslcerts --verbose

again.

Thank you

YES! That fixed it! Thank You!