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cPanel/WHM Update not working

Discussion in 'General Discussion' started by IceManLoneWolf, Mar 19, 2015.

  1. IceManLoneWolf

    IceManLoneWolf Registered

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    When I log into the whm webpage and click the button to upgrade to the latest version a new page appears. On top there is a loading animation and directly below it's stuck on 0% for over an hour.

    Also when I click on easyapache a blank page comes up.


    I've tried logging into the server (as a root user) using ssh and terminal and manually running upcp, but that didn't work either.

    There is no scripts folder in /usr/local/cpanel/
    However, I can see upcp in /scripts/ of the root directory
    When I try and run it using /scripts/upcp it says,
    -bash: /scripts/upcp: Permission denied


    Can anyone help? My Cpanel/WHM is...
    cPanel 11.25.0-R42213 - WHM 11.25.0 - X 3.9


    I really just want to upgrade my server's PHP from PHP 5.2.6 to 5.3 or higher.
     
    #1 IceManLoneWolf, Mar 19, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    cPanel version 11.25 was released back in 2009, so it's very outdated, and thus it may require some extra work in order to complete the update. Could you open a support ticket so we can complete the update process for you? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Mar 19, 2015
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