cPanel/whm will not start. Perl path is wrong

Operating System & Version
CentOS release 6.10 (Final)

iVoidWarranties

Registered
Oct 4, 2020
2
0
1
USA
cPanel Access Level
Root Administrator
It seems the server performed an update last night and now cPanel, whm are down. I tried everything including checking and fixing rpms, upcp, etc. with the proper cpanel scripts. I cannot even open a ticket because I cannot access whm and I cannot run the script suggested.

Bash:
/usr/local/cpanel/cpanel -S
Outputs:
Code:
/usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/530/lib/perl5/5.30.0/x86_64-linux-64int/auto/List/Util/Util.so: cannot open shared object file: No such file or directory
cPanel seems to have the wrong perl path. Any ideas?
 

iVoidWarranties

Registered
Oct 4, 2020
2
0
1
USA
cPanel Access Level
Root Administrator
After a failed attempt to forcefully update cpanel, a testing for clamd failed. I was able to remove clamd and re-try the upgrade (again forcefully), and both cpanel and whm came back to life. I don't normally forcefully update anything since things can get worse if already broken. Luckily, with my fingers crossed, I did it, and it worked.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,883
606
273
cPanel Access Level
Root Administrator
Interesting - from that output you provided initially it almost seems like an update failed.

If you run into that again and submit a ticket letting us know a service is down we'll give that some priority and see if we can get you more details.